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Frontline Support Engineer Jobs in California (NOW HIRING)

Zero Impact Solutions

Technical Support-EVSE

Costa Mesa, CA · On-site

$25 - $28/hr

  • Medical

  • PTO

Collaborating closely with sales and engineering teams, you will play a key role in tracking ... Act as the frontline support for customer inquiries providing timely and effective resolution to ...

Impulse Space

IT Service Delivery Analyst II (Test)

Mojave, CA · On-site

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Partner with engineering teams to troubleshoot infrastructure-related operational issues * Serve as an escalation point for frontline support teams and major incident response efforts * Conduct root ...

Zero Impact Solutions

Technical Support EVSE

Costa Mesa, CA · On-site

$25 - $28/hr

  • Medical

  • PTO

Collaborating closely with sales and engineering teams, you will play a key role in tracking ... Act as the frontline support for customer inquiries providing timely and effective resolution to ...

Zero Impact Solutions

Technical Support EVSE

Costa Mesa, CA · On-site

$25 - $28/hr

  • Medical

  • PTO

Collaborating closely with sales and engineering teams, you will play a key role in tracking ... Act as the frontline support for customer inquiries providing timely and effective resolution to ...

Impulse Space

IT Service Delivery Analyst II (Test)

Mojave, CA

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Partner with engineering teams to troubleshoot infrastructure-related operational issues * Serve as an escalation point for frontline support teams and major incident response efforts * Conduct root ...

Impulse Space

IT Service Delivery Analyst II (Test)

Mojave, CA · On-site

$35 - $40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Partner with engineering teams to troubleshoot infrastructure-related operational issues * Serve as an escalation point for frontline support teams and major incident response efforts * Conduct root ...

Whatnot

IT Systems & Ops Engineer

Los Angeles, CA · On-site

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Role As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office. This role ...

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All JobsFrontline Support Engineer JobsFrontline Support Engineer Jobs in California

Frontline Support Engineer information

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.

What are popular job titles related to Frontline Support Engineer jobs in California?

For Frontline Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Frontline Support Engineer jobs in California look for?

The top searched job categories for Frontline Support Engineer jobs in California are:

Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support-EVSE

Zero Impact Solutions

Costa Mesa, CA • On-site

$25 - $28/hr

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off

Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, in Costa Mesa, CA.  Shift is between 10:30am - 7:30pm. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
  • Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have coverage for our EVOLV Charging platform.
  • Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
  • Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
  • Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
  • Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
  • Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
  • Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
  • Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
  • Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
  • Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
  • Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
  • Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
  • Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
  • You have customer technical support experience where you solved problems that were technical.
  • You are flexible. While you have a set schedule there may be times where you need to cover for your team.
  • Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
  • You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.