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Frontline Support Engineer Jobs (NOW HIRING)

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

TecTammina

Senior Server Support Engineer

Toledo, OH · On-site

Company Description Tech Tammina LLC The Senior Server Application Support Engineer is a critical role that provides the frontline support for server applications on all production, test, and ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

Geotab

Support Engineering

Atlanta, GA · On-site

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

Istari Digital

Technical Support Engineer

$85K - $120K/yr

We're building out frontline support, and we need someone who can own the first line of the ... When an issue reaches Engineering, it should arrive as a reproducible, severity-assessed bug, not ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Partner with Product and Engineering to surface, document, and drive resolution of systemic issues ... Serve as a technical resource and escalation point for frontline support agents, without direct ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer (L1 / Frontline Support)

Databento

Remote

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Databento is a fast-growing startup that provides modern APIs for financial market data. They are seeking a Technical Support Engineer who will act as the first point of contact for customer support inquiries, resolving common issues and escalating more complex problems as needed.
Responsibilities:
• Act as the first point of contact for customer support inquiries.
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
• Maintain accurate ticket status, notes, and customer communication.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Participate in frontline support on-call rotation.
Qualifications:
Required:
• Bachelor's degree in computer science or a comparable technical background.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Familiarity with financial trading or market data.
• Strong technical communication skills.
Preferred:
• Prior experience using Databento as a customer is strongly preferred.
• Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
• Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Company:
Databento is a SaaS company that offers market data APIs for real-time and historical data. Founded in 2019, the company is headquartered in Salt Lake City, USA, with a team of 11-50 employees. The company is currently Early Stage.

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