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Frontline Support Engineer Jobs (NOW HIRING)

Danafarber

Frontline Support Engineer

Boston, MA · On-site

$66K - $74K/yr

Within the Computational Solutions team under the Chief Health Information Office, the Frontline Support Engineer will serve the Dana-Farber Cancer Institute (DFCI) and its patients by providing ...

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Capgemini

Frontline Support Lead engineer / TPM

Austin, TX · On-site

$68K - $161K/yr

Frontline Support Lead engineer / TPM At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world ...

CVS Health

Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization ... Preferred Qualifications: • Experience in IT, SRE, DevOps, or Software Engineering. • ...

Goldbelt Apex

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication. * Develop, document, and implement workaround ...

Goldbelt, Inc.

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication. * Develop, document, and implement workaround ...

Goldbelt Apex

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication. * Develop, document, and implement workaround ...

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How much do frontline support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support Engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What are some common challenges faced by Frontline Support Engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are Frontline Support Engineers?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 74% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Frontline Support Engineer

Danafarber

Boston, MA • On-site

$66K - $74K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Within the Computational Solutions team under the Chief Health Information Office, the Frontline Support Engineer will serve the Dana-Farber Cancer Institute (DFCI) and its patients by providing direct technical assistance to faculty and research staff. The position is part of a specialized group of support engineers closely engaged with the research departments, bringing practical computer expertise in support of cutting edge bio-medical research. The successful candidate will provide hands-on support to end users and will help administer and integrate the organization's desktop computers in a multi-platform, multi-protocol and multi-operating system environment. The responsibilities will include active monitoring and fast response to help desk requests such as to ensure high system availability to all users with minimal interruptions.The role requires a strong technical background with hands-on experience and proficiency in modern desktop operating systems and configuration management technologies, experience supporting scientific users and demonstrated ability to work collaboratively in a research focused multidisciplinary environment.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

  • Provide direct user assistance in addressing technical issues related to the Institute's multi-platform and multi-operating system desktop environment
  • Maintain desktop hardware and software installations, including laboratory Windows/Mac computer networks
  • Diagnose, troubleshoot and resolve hardware, software or other desktop and system problems, including hands-on replacement of defective components where appropriate
  • Monitor help desk queue and take necessary actions in coordination with the rest of the support team as well as other enterprise departments, to ensure high availability of research computing resources for all users
  • Facilitate and monitor regular data backups and promote safe data practices among the research community
  • Plan, coordinate and implement desktop security measures and policies to protect data, software, and hardware
  • Collect metrics on the volume and quality of the support activities and work closely with internal administrative staff regarding regular data reporting and internal charges
  • Create scripts to automate and streamline computer deployment and management
  • Work closely with the scientific staff to anticipate requirements for computational infrastructure and help management to plan accordingly
  • May investigate vendor products and recommend purchase of desktop hardware and software
  • Represent the department to internal user groups
  • May be responsible for user training sessions, training materials and documents.
  • Performs other related duties as assigned / needed

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusiveenvironment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionateprofessionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$66,400.00 - $74,300.00

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