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Frontline Support Engineer Jobs (NOW HIRING)

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Frontline Education

Support Engineer II

Description Support Engineer II Location Remote, USA How You'll Contribute to Our Mission At Frontline Education, our vision is clear: every school thriving, every community stronger. Our mission is ...

CVS Health

Join Fortune 7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization ... Preferred Qualifications: • Experience in IT, SRE, DevOps, or Software Engineering. • ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

Responsibilities : • Experienced level Technical Support Engineering role. • Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA · On-site

Responsibilities : • Experienced level Technical Support Engineering role. • Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Geotab

Support Engineering

Atlanta, GA

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

ORS Partners

Support Engineer II

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support ...

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

ORS Partners

Senior Support Engineer

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ...

Geotab

Support Engineering

Atlanta, GA · On-site

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

ORS Partners

Support Engineer

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer I will be part of the Client Support Organization and report into a Director ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support Engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by Frontline Support Engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are Frontline Support Engineers?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of June 2026, with employment types broken down into 6% Locum Tenens, 59% Full Time, 6% Part Time, and 29% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Engineer (L1/Frontline Support)

Technical Support Engineer (L1/Frontline Support)

Databento

Chicago, IL

Full-time

Posted 9 days ago

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the next generation market data provider — with the radical idea that you should only pay for the data that you use. We power the world's largest finance and fintech institutions and lower the barrier of entry for small startups, gaining over 4,000 users during our first year of launch. Our team brings former experience at the world's leading quantitative firms, including Two Sigma, Flow Traders, Tower Research, PDT Partners, SIG, and more.

This role sits squarely at L1: you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities
  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
  • Experience at an early-stage startup is a plus.
Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

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Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!