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Frontline Support Engineer Jobs (NOW HIRING)

coringroup

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Corin Group

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

Freshpaint

Support Engineer

$97K - $130K/yr

Who We're Looking For We're looking for a Support Engineer who thrives at the intersection of ... What You'll Be Doing In this role, you'll serve as a frontline technical expert, helping customers ...

Axon

Priority Support Engineer I

Scottsdale, AZ · On-site

You'll act as the bridge between frontline support, higher support tiers, engineering, and product teams - using your technical acumen and customer insight to influence product improvements ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

We're proud to serve the frontline, we're privileged to connect people in times of crisis across ... Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS ...

Honeywell

Advanced Application Engineer

Fort Mill, SC · On-site

The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team ... Whilst the role may require less frontline customer interaction than the lower support levels, the ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

The Technical Support Engineer serves as the frontline technical problem-solving expert, diagnosing and resolving complex software and hardware issues for customers in mission-critical environments ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA · On-site

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

The Technical Support Engineer serves as the frontline technical problem-solving expert, diagnosing and resolving complex software and hardware issues for customers in mission-critical environments ...

ONE

Product Support Engineer

$60K - $100K/yr

... frontline workers. We're backed by Walmart, the world's largest retailer, and Ribbit Capital, one ... Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving ...

Health Catalyst

Director of Support Operations

... frontline support engineers to deliver consistently excellent outcomes. This is a hands-on people-management role. You will manage a small team of 2-5 specialists across tooling administration ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support Engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What are some common challenges faced by Frontline Support Engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are Frontline Support Engineers?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 74% Part Time, and 2% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technology Support Engineer

coringroup

Raynham, MA • On-site

$85K - $100K/yr

Other

Posted 5 days ago

Job description

Corin is recruiting for a Technology Support Engineer to join our team. The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics platforms). They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions. Their work is split between scheduled activities (installation, preventative maintenance) and unscheduled emergency support. They utilize their knowledge of the system technical behavior as well as their understanding of the clinical workflow to identify failure modes, and root causes. Due to their knowledge of the system, they will often provide technical user training, and support customer relationships. They will work closely with the engineering teams for product and process improvements. Technology Support is split between remote support and on location support (requiring travel – domestic and international). This role is part of a global team.

Due to the naturally variable schedule, the TSE will be involved in engineering investigational work in the Raynham, MA office when not directly involved in Support work.

The key responsibilities of the Technology Support Engineer are/to:

  • Scheduled Activities
    • Installation of systems at user sites
    • Upgrades of existing systems
    • Preventative Maintenance visits at user sites
    • Training of users on maintenance and technical troubleshooting of systems
  • Unscheduled Activities
    • Troubleshoot and provide solutions – via direct user discussion, remote review of log files and other system details, guided troubleshooting steps
    • Remote support – phone and digital
    • On-site field visits – within operating theatre or hospital environment
    • Provide liaison and support for spare parts logistics to the end user
  • Projects
    • Continuous Improvement of Product and Processes
    • Engineering Development/Improvements
  • Administration and Management
    • Manage work calendar and travel.

The ideal Technology Support Engineer will have/be:

  • Bachelor’s degree in engineering or related discipline,
  • Minimum of 2 years of related work experience (field service or similar). Valued skills include:
  • Experience working within the hospital operating theatre environment
  • Experience in the medical device or surgical industry (preferably orthopaedics)
  • Experience of robotics or highly complex products, able to troubleshoot and repair complex installations.
  • Electrical/Software/Data troubleshooting skills
  • Experience of time management and QMS work documentation
  • Experience in Regulatory and Quality System Requirements.
  • Fluent in English – including technical documentation and record keeping.
  • Exceptional interpersonal & communication skills and a passion for customer service – customer facing role
  • Travel - valid passport, unrestricted domestic and international, short period – multiple trips
  • Ability to work in Israel would be highly considered
  • Adaptive – pressure to deliver tight deadlines in an environment with multiple & changeable priorities
  • Motivated - able to work alone as well as effectively within a team
  • Established track record of working independently, making critical decisions, and offering creative problem-solving skills

The base pay range for this position is $85,000-100,000. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

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