ZipRecruiter

Log In

1

Frontline Support Engineer Jobs (NOW HIRING)

ONE

Product Support Engineer

$60K - $100K/yr

... frontline workers. We're backed by Walmart, the world's largest retailer, and Ribbit Capital, one ... Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate ...

AITAN

Field Support Engineer

Mahwah, NJ · On-site +1

$100K - $130K/yr

With over 500,000 hours of frontline operational use and TRL-9 validation, our software is not a ... The Role We are looking for a Field Support Engineer to own the technical execution of AITAN ...

Screen Engine/ASI LLC

Be Seen First

Cloud Security Engineer

Los Angeles, CA · On-site

$100K - $120K/yr

As a Cloud Security Engineer, you will support the design, implementation, and day-to-day ... Collaborate with the help desk / frontline support function to ensure efficient handoff of Tier 1 ...

Fireblocks

$80 - $100/hr

As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ...

Applied Materials, Inc.

Process Support Engineer

Boise, ID · On-site

$100 - $125/hr

## Process Support Engineer - SEMApplylocations: Boise,IDtime type: Full timeposted on: Posted ... The Global Field Group (GFG) at Applied Materials is the frontline organization responsible for ...

SOCOMEC

Local Advanced Support- Engineer

Atlanta, GA · On-site

Key Responsibilities and Accountabilities Serves as a frontline technical support interface for ... Programming, scripting, relay logic, controls integration, EMS/SCADA, or advanced automation ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

As a Technical Support Engineer at Trellix, you will provide frontline technical support to customers, diagnosing and resolving product-related issues using your expertise, available tools, and ...

Ghr

API Services Support Engineer

Jersey City, NJ · On-site

The Support Engineer will work with global support team to provide frontline coverage for the platform. The role additionally will provide opportunities to design, build and maintain MuleSoft / TIBCO ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsWeb Developer JobsFrontline Support Engineer Jobs

Frontline Support Engineer information

See salary details

$16

$39

$68

How much do frontline support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

More about Frontline Support Engineer jobs

What states have the most Frontline Support Engineer jobs?

States with the most job openings for Frontline Support Engineer jobs include:

What are popular job titles related to Frontline Support Engineer jobs?

For Frontline Support Engineer jobs, the most frequently searched job titles are:

Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Product Support Engineer

Remote

ONE
See more jobs at ONEexternal

$60K - $100K/yr

Full-time

Re-posted 26 days ago

Job description

About OnePay
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We're fixing it. And we're moving fast.
We're an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
We're backed by Walmart, the world's largest retailer, and Ribbit Capital, one of fintech's most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
But what really sets OnePay apart is how we move. Our customers don't have time to wait... and neither do we. This place moves fast, and we're looking for people who are:
  • Ready to run
  • Hungry and driven by urgency
  • Exceptional at what they do, with low ego
  • Comfortable operating in motion

The Role
As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors. Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills. You will:
  • Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
  • Investigate and resolve complex production issues that affects user experience
  • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
  • Commit fixes to our backend systems
  • Act as an engineering consultant for our Operations team to automate manual processes

You Bring
  • At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
  • Experience with SQL and REST APIs
  • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
  • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

Standard Interview Process
  • Initial Interview with Talent Partner
  • Technical or Hiring Manager Interview
  • Team Interview
  • Executive Interview
  • Offer!

Equal Employment Opportunity
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Apply