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Frontline Support Engineer Jobs (NOW HIRING)

PH Financial Services, LLC

Support Engineer

Fenton, MO · On-site

$70K - $90K/hr

The Support Engineer will report directly to the Senior Software Architect and will be responsible for being FLEX's 'frontline' tech support for FLEX internal team and Merchant ( This is a remote ...

AlphaSense

Cloud Support Engineer

You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their ...

Istari Digital

Technical Support Engineer

$85K - $120K/yr

We're building out frontline support, and we need someone who can own the first line of the ... When an issue reaches Engineering, it should arrive as a reproducible, severity-assessed bug, not ...

Flex Payment Solutions

Support Engineer

Fenton, MO · On-site

The Support Engineer will report directly to the Senior Software Architect and will be responsible for being FLEX's 'frontline' tech support for FLEX internal team and Merchant (This is a remote role ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Partner with Product and Engineering to surface, document, and drive resolution of systemic issues ... Serve as a technical resource and escalation point for frontline support agents, without direct ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

Guide and support frontline support engineers, sharing your expertise and helping them grow. * Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues ...

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success ...

Diverge IT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Serve as the primary escalation point for Tier 1 / Tier 2 issues that frontline technicians can't ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting ...

DivergeIT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Serve as the primary escalation point for Tier 1 / Tier 2 issues that frontline technicians can't ...

Diverge IT

Dedicated Support Engineer

Bellevue, WA · On-site

$32 - $40/hr

Dedicated Support Engineer Location: Bellevue, WA (on-site) Department: Managed Services Employment ... Serve as the primary escalation point for Tier 1 / Tier 2 issues that frontline technicians can't ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation ... Provide frontline technical support for employees and onsite users. * Assist users with ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

More about Frontline Support Engineer jobs

What states have the most Frontline Support Engineer jobs?

States with the most job openings for Frontline Support Engineer jobs include:

What are popular job titles related to Frontline Support Engineer jobs?

For Frontline Support Engineer jobs, the most frequently searched job titles are:

Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support Engineer

Fenton, MO • On-site

PH Financial Services, LLC
See more jobs at PH Financial Services, LLCexternal

$70K - $90K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

SUPPORT ENGINEER
FLEX Payment Solutions seeks a creative and highly motivated Support Engineer to join our St. Louis area team. This is a new role for the company and will allow a great deal of freedom/ability to invent processes for the individual filling the position.
The Support Engineer will report directly to the Senior Software Architect and will be responsible for being FLEX’s ‘frontline’ tech support for FLEX internal team and Merchant (This is a remote role in the St. Louis area so sporadic team meetings in the Fenton, MO office are possible).
Essential Duties and Responsibilities
  • Issue and Triage Troubleshooting
  • Incident Resolution
  • Technical Customer Communication
  • Knowledge Documentation
  • System Maintenance
  • Testing of Program Updates
CANDIDATE REQUIREMENTS
Knowledge, Skills amp; Abilities
  • Databases: Ability to run MS SQL queries and analyze relational databases
  • Operating Systems: Wording knowledge of Windows environments
  • Cloud: Ability to navigate and understand key Azure resources and platform uses
  • Web Technologies: Understanding of REST and SOAP APIs
  • Ticketing Systems: Experience with helpdesk platforms amp; Implementing new processes for handling issues
  • Programming Languages: Proficiency in reading C# and Typescript
Other Qualifications
- 3+ years prior business experience in a similar role
BENEFITS:
  • Flexible Spending Account (FSA)
  • Dental, Medical, Vision, Long Term Disability, and Life Insurance
  • 401-K Company Contributions of 3% of pay with optional employee contributions.
  • Paid Time Off
  • 10 Paid holidays with an additional paid day for your birthday.
  • Employee Assistance Program
  • Cell Phone Allowance
ABOUT FLEX
FLEX Payment Solutions is a Financial Technology Industry leader providing electronic payment processing solutions through an exclusive network of banking partners and innovative in-house technologies. Headquartered in the St. Louis, MO area, FLEX began offering electronic payment processing solutions to businesses in February 2017, has since processed $5B in total payments, and has been honored as an Inc. 5000 list member for five consecutive years - 2021 - 2025. To learn more about FLEX and our leading-edge technology offerings, please visit our website: www.flaxpaymentsolutions.com

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