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Frontline Support Engineer Jobs (NOW HIRING)

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Geotab

Support Engineering

Atlanta, GA

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and ... engineering, or a similar discipline * 5+ years of experience in an IT Help Desk position

ORS Partners

Senior Support Engineer

Malvern, PA

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ...

Geotab

Support Engineering

Atlanta, GA · On-site

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

ORS Partners

Support Engineer II

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support ...

ORS Partners

Support Engineer

Malvern, PA

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer I will be part of the Client Support Organization and report into a Director ...

ORS Partners

Support Engineer III

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support ...

NICE

Technical Support Engineer

Sandy, UT · On-site

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Partner with Product and Engineering to surface, document, and drive resolution of systemic issues ... Serve as a technical resource and escalation point for frontline support agents, without direct ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

Guide and support frontline support engineers, sharing your expertise and helping them grow. * Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues ...

Runlayer

Support Engineer

New York, NY · On-site +1

About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support Engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by Frontline Support Engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are Frontline Support Engineers?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Navitas Semiconductor

Torrance, CA • On-site

$70K - $90K/yr

Full-time

Posted 11 days ago

Job description

Job Purpose:
Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.
Key Responsibilities and Duties:
  • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution
  • Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
  • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
  • Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
  • Install, configure, and troubleshoot software applications and endpoint management tools
  • Follow workflow in accordance with quality standards
  • Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Document solutions, create knowledge base articles, and maintain standard operating procedures
  • Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
  • Identify recurring issues and recommend process or system improvements
  • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
  • Maintain employee IT profiles and ensure each user's computer remains compliant with company IT and security policies
  • Any and all other duties, as assigned

Knowledge, Skills, Abilities:
  • Advanced troubleshooting skills across Windows and macOS, Microsoft 365 / MS Office, and common business applications
  • Strong proficiency with computers and all MS Office / Microsoft 365 products
  • Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
  • Experience using AI-powered tools (e.g., Microsoft Copilot, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
  • Demonstrated ability to manage a myriad of demands and prioritize effectively
  • Strong analytical and problem-solving skills
  • Maintains accountability for actions (ownership of work)
  • Extremely reliable with the ability to champion tasks
  • Excellent written and verbal communication skills

Requirements:
Basic
  • 3+ years of experience in an IT Help Desk, desktop support, or technical support position
  • Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments
  • 25% Travel Required

Preferred
  • BS in computer science, computer engineering, or a similar discipline
  • 5+ years of experience in an IT Help Desk position
  • Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
  • Scripting experience with PowerShell, VBScript, or JavaScript is a plus

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