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Frontline Support Engineer Jobs (NOW HIRING)

Axon

Priority Support Engineer I

Scottsdale, AZ · On-site

You'll act as the bridge between frontline support, higher support tiers, engineering, and product teams - using your technical acumen and customer insight to influence product improvements ...

ORS Partners

Support Engineer III

Malvern, PA

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support ...

Smarsh

Sr. Technical Support Engineer I

Pleasanton, CA

$76K - $85K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Outseer

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer ... Provide second-tier technical support to customers, handling escalated issues from the frontline ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

$76K - $85K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Ingram Micro

Sr AWS Support Engineer

Buffalo, NY · On-site

$110K - $130K/yr

Guide and support frontline support engineers, sharing your expertise and helping them grow. * Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues ...

NICE

Technical Support Engineer

Sandy, UT · On-site

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all ...

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Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

$76K - $85K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Ingrammicro

Sr AWS Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

Guide and support frontline support engineers, sharing your expertise and helping them grow. * Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

coringroup

Technology Support Engineer

Raynham, MA

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

Corin Group

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Frontline Support Engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by Frontline Support Engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What are Frontline Support Engineers?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of June 2026, with employment types broken down into 6% Locum Tenens, 59% Full Time, 6% Part Time, and 29% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Priority Support Engineer I

Priority Support Engineer I

Axon

Scottsdale, AZ • On-site

Other

Posted yesterday

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

8th of 141 rated electronics manufacturers

Job description

Your Impact

As a Priority Support Engineer, you're not just resolving technical issues - you're a trusted advisor and escalation authority for Axon's most critical customers. You'll have the autonomy to assess complex, high-impact cases, make real-time decisions to stabilize customer operations, and drive cross-functional efforts that shape how Axon delivers world-class support.
You'll act as the bridge between frontline support, higher support tiers, engineering, and product teams - using your technical acumen and customer insight to influence product improvements, operational workflows, and service-level strategies. Your independent judgment and ownership mindset will directly impact customer trust, product adoption, and Axon's brand reputation in the field.
This role offers high ownership and autonomy. Engineers are trusted to make informed decisions in complex, ambiguous situations, prioritize high-value work, and serve as technical SMEs for Axon's most strategic customers. Candidates must be sharp, adaptable, and unstoppable: capable of navigating high-pressure environments with confidence and clarity.

What You'll Do

Location: Candidates must be located in the following locations: Scottsdale, AZ
Reports to: Manager, Technical Support

  • Case Ownership: Full lifecycle ownership of support cases for designated high-priority customers, including triage, prioritization, resolution, and follow-up.
  • Independent Judgment: Empowered to make real-time decisions regarding escalation paths, interim solution, and technical approaches based on severity and customer impact.
  • Defined Goal Execution: Operate with broad autonomy once objectives are defined (e.g., resolution efficiency, escalation reduction), with latitude in selecting methods and tools to meet outcomes.
  • Subject Matter Expertise: Act as a technical SME across specific product domains; contribute to Tier 1 enablement, documentation, and internal training as needed.
  • Process Adaptability: Authorized to adapt standard procedures when warranted by situational demands, provided decisions align with core support and customer service objectives.
  • Ambiguity Management: Expected to take initiative in undefined or novel scenarios, identifying risks and acting proactively with minimal or no direction.
  • This role assumes a high degree of trust and requires consistency in decision-making, accountability for outcomes, and alignment with team-wide quality and communication standards.

What You Bring

  • 2+ years technical support experience in complex software, hardware, or cloud-based environments
  • Proven ability to exercise independent judgment and make time-sensitive decisions in ambiguous, high-stakes situations
  • Deep technical aptitude in Windows environments, networking, mobile ecosystems, and cloud applications
  • Exceptional communication and interpersonal skills with ability to adapt language and approach for audiences ranging from IT admins to command staff
  • Demonstrated ownership mindset (#OWNIT): proactive, accountable, and results-oriented
  • Strong problem-solving ability with a data-driven approach to identifying patterns and preventing recurrence
  • Proven ability to work autonomously while effectively influencing across teams and functions

Preferred Qualifications

  • Bachelor's Degree
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and Vonage)
  • 2+ years in networking or telecommunications, ideally within public safety or government sectors
  • Relevant technical certifications (Network+, CCNA, MCSA, etc)
  • System Administration or Cloud Infrastructure certifications

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