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Frontline Support Engineer Jobs (NOW HIRING)

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills. * Collaborate with engineering and operations teams to implement ...

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

Guide and support frontline support engineers, sharing your expertise and helping them grow. * Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues ...

Runlayer

Support Engineer

New York, NY · On-site +1

About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

We're proud to serve the frontline, we're privileged to connect people in times of crisis across ... Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation ... Provide frontline technical support for employees and onsite users. * Assist users with ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA · On-site

$105K - $115K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR

$105K - $115K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Smarsh

Sr. Technical Support Engineer I

Pleasanton, CA · On-site

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all ...

Smarsh

Sr. Technical Support Engineer I

Pleasanton, CA · On-site

$105K - $115K/yr

Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions ... Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all ...

AVI-SPL

Technical Support Engineer

The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing ...

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Frontline Support Engineer information

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How much do frontline support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for frontline support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
More about Frontline Support Engineer jobs
What states have the most Frontline Support Engineer jobs? States with the most job openings for Frontline Support Engineer jobs include:
What job categories do people searching Frontline Support Engineer jobs look for? The top searched job categories for Frontline Support Engineer jobs are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Network Support Engineer III

Conduent, Inc.

Sandy, UT • On-site

$81K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description


Network Support Engineer III
Key Responsibilities:
  • Provide advanced technical support for enterprise network infrastructure, including routers, switches, firewalls, SD-WAN, and load balancers, ensuring high availability and performance.
  • Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills.
  • Collaborate with engineering and operations teams to implement approved network changes, maintenance activities, and incident response plans.
  • Maintain and update network documentation, including topology diagrams, configuration records, support procedures, and operational runbooks.
  • Assist in testing, validation, and operational readiness activities for network upgrades, patches, and new deployments.
  • Participate in daily operational reviews, support planning sessions, and work prioritization activities to ensure timely issue resolution.
  • Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements, documentation enhancements, or automation opportunities.
  • Support operational initiatives, maintenance activities, and project-based tasks as assigned.
  • Participate in on-call support and after-hours maintenance activities as required.

Required Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent hands-on experience.
  • Minimum five years of experience supporting enterprise networks in a technical or operational role.
  • Strong hands-on experience with enterprise routing, switching, firewall, and network troubleshooting in production environments.
  • Strong hands-on experience with:
    • Cisco routers and switches
    • VMware SD-WAN
    • Firewalls, including Cisco ASA, Palo Alto, and NSX
    • Load balancers, including F5 and AVI
  • CCNP certification preferred, or equivalent networking expertise.
  • Strong written and verbal communication skills, with the ability to document issues, procedures, and support activities clearly.

Preferred Qualifications:
  • Palo Alto PCNSE certification
  • F5 or related load balancing certifications
  • Microsoft Azure certification
  • Familiarity with ITIL, incident management, change management, or Agile-based operational practices
  • Experience automating network support tasks using Python or other scripting tools

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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