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Frontline Support Engineer Jobs in California (NOW HIRING)

Saalex

Software Developer

Ridgecrest, CA · On-site

$85K - $100K/yr

Saalex is seeking a Software Developer in Ridgecrest, CA. Saalex Corp., is an Engineering and ... Frontline Support: Interface directly with users of fielded systems to capture feedback, assist ...

Saalex

Software Developer

Ridgecrest, CA

$85K - $100K/yr

Saalex is seeking a Software Developer in Ridgecrest, CA. Saalex Corp., is an Engineering and ... Frontline Support: Interface directly with users of fielded systems to capture feedback, assist ...

Saalex

Software Developer

Ridgecrest, CA · On-site

$85K - $100K/yr

Saalex is seeking a Software Developer in Ridgecrest, CA. Saalex Corp., is an Engineering and ... Frontline Support: Interface directly with users of fielded systems to capture feedback, assist ...

OpenAI

Support Operations Manager

San Francisco, CA · On-site

$279K - $310K/yr

Upskill teams and partner with Automation Engineering, Support Engineering, and Fraud & Risk to embed LLM-powered tools into frontline workflows. You might thrive in this role if you: * Have 8+ years ...

Xometry

Case Manager III

Los Angeles, CA · Hybrid

$21.50 - $27.75/hr

Serve as the escalation point for frontline support teams, providing guidance and hands-on ... Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred The ...

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Frontline Support Engineer information

What are the key skills and qualifications needed to thrive as a frontline support engineer, and why are they important?

To thrive as a Frontline Support Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential, and certifications like CompTIA A+ or Microsoft Certified are often preferred. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, maintaining high user satisfaction, and ensuring smooth business operations.

What is the difference between Frontline Support Engineer vs Help Desk Technician?

AspectFrontline Support EngineerHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentProvides on-site or remote technical support, often handling complex issuesPrimarily remote or on-site support for basic technical problems
Employer & IndustryUsed in IT, telecommunications, and tech companiesCommon in IT support, customer service, and corporate help desks

While both roles involve technical support, Frontline Support Engineers typically handle more complex issues and may require additional certifications. Help Desk Technicians focus on resolving basic user problems, often serving as the first point of contact for technical assistance.

What are some common challenges faced by frontline support engineers and how are they typically addressed?

Frontline Support Engineers often encounter the challenge of balancing high ticket volumes with the need to deliver timely, high-quality solutions. Navigating diverse technical issues from customers requires strong troubleshooting skills and the ability to quickly prioritize urgent requests. Most teams address these challenges by implementing robust ticketing systems, fostering knowledge sharing among team members, and providing ongoing technical training. Collaboration with escalation teams and clear communication with customers are also essential in resolving complex issues efficiently.

What is a frontline support engineer?

Frontline Support Engineers are technical professionals who serve as the first point of contact for customers or end users experiencing issues with a company's products or services. They diagnose and troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. These engineers play a critical role in ensuring customer satisfaction by resolving technical issues efficiently and effectively. Their responsibilities may also include documenting solutions, maintaining support records, and providing feedback to improve products or services.
What are popular job titles related to Frontline Support Engineer jobs in California? For Frontline Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Frontline Support Engineer jobs in California look for? The top searched job categories for Frontline Support Engineer jobs in California are:
Frontline Support Engineer jobs near you
Infographic showing various Frontline Support Engineer job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Construction Project Manager - NorCal

Frontline Wildfire Defense

Santa Rosa, CA

$120K - $134K/yr

Full-time

Posted 20 days ago

Job description

*Please note that we do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.

Senior Construction Project Manager

Location: Candidate must be located in the Bay Area, CA area.

About Frontline Wildfire Defense
Founded in 2017, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.

Proven effective during the 2025 Los Angeles wildfires, 96% of homes with Frontline systems survived. That success has earned top industry recognition, including Frontline being recognized as one of TIME’s Best Inventions 2025 in the Green Tech category and receiving the PCBC Gold Nugget Award for “Most Innovative Housing Concept” and the Best of IBS Award for “Best Home Technology.”

As wildfires grow hotter and more frequent, our vision is to give people the tools and strategies to live safely with fire. We’re building a mission-driven team creating real-world solutions in wildfire safety and climate tech.

Background Check Requirement
As part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7–10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.

About This Opportunity

As a Senior Construction Project Manager, you will lead the planning, execution, and delivery of Frontline’s wildfire defense system installations at scale. You’ll oversee a growing portfolio of residential projects, ensuring every installation meets the highest standards of safety, quality, and performance. This is a senior leadership role with direct impact on operations strategy, team development, and company growth. The ideal candidate is an experienced construction leader who thrives in dynamic environments, brings deep field and operational expertise, and is passionate about building resilient, climate-ready infrastructure.

Key Responsibilities
Strategic Project Leadership
  • Oversee the end-to-end construction and installation of Frontline Wildfire Defense systems, from preconstruction through completion.
  • Develop and manage project budgets, timelines, and resource plans across multiple concurrent sites.
  • Implement scalable construction processes, project tracking systems, and reporting frameworks to support rapid growth.
  • Partner with engineering and design teams to refine system layouts, installation standards, and field documentation.
Operational Excellence
  • Drive continuous improvement across supply chain, logistics, and inventory management to ensure timely and cost-effective project delivery.
  • Standardize best practices for quality control, jobsite safety, permitting, and compliance with local fire and building codes.
  • Oversee site audits, design reviews, and as-built documentation to ensure technical and regulatory compliance.
Leadership & Team Development
  • Recruit, train and mentor project managers.
  • Cultivate a high-performance, safety-first culture focused on accountability, craftsmanship, and customer experience.
  • Provide coaching, feedback, and performance evaluations to continuously improve team expertise and efficiency.
  • Build capacity through subcontractor and vendor partnerships while maintaining strong alignment with Frontline’s standards and mission.
Process Improvement & Innovation
  • Work closely with engineers and product teams to improve system design, installation processes, and performance.
  • Develop technical documentation and training materials to support internal teams and customers and support national expansion.
  • Implement best practices in project tracking, reporting, and financial forecasting.
  • Provide operational feedback that informs design enhancements, software integration, and system reliability improvements.
Stakeholder & Customer Engagement
  • Serve as the senior liaison between homeowners, general contractors, inspectors, and local agencies.
  • Support sales and business development teams in technical scoping, site assessments, and client consultations.
  • Ensure customer satisfaction through clear communication, proactive problem-solving, and quality execution.
Qualifications
Must-Have
  • 10+ years of experience in construction project management, preferably in residential or fire protection systems.
  • 3+ years of experience in a senior or supervisory capacity.
  • Proven success delivering residential, fire protection, or mechanical system projects with complex permitting and inspection requirements.
  • Deep understanding of plumbing, fire suppression, or irrigation systems and related construction codes.
  • Strong background managing cross-functional teams, subcontractors, and multiple simultaneous projects.
  • Excellent leadership, communication, and organizational skills with a focus on quality and customer experience.
  • Proficiency in Google Suite (Slides, Docs, Sheets, Gmail, Calendar, Drive) and Slack.
  • Must have a valid driver’s license and reliable vehicle for travel to job sites
  • Ability to work remotely and travel across California, including occasional nights and weekends.
Nice-to-Have
  • Experience working with fire protection systems or wildfire defense solutions.
  • Familiarity with construction financials, forecasting, and project costing.
  • Knowledge of lean construction methodologies to optimize project efficiency.
  • Construction Management Degree, professional engineering license or PMP Certification.
Compensation & Benefits
  • Starting: $120,000 - $134,000 DOE
  • Vehicle stipend for job-related travel
  • Company-provided cell phone and laptop
  • Medical, Dental, Vision insurance
  • Full Medical, Dental, and Vision coverage
  • 401(k) retirement plan
  • Flexible time off + 14 paid holidays (yes, your birthday is one of them!)
  • Work-from-home stipend to support your remote setup
  • Join a high-performing, mission-driven team doing work that truly matters
  • And much more!

Join Our Mission!
If you're excited about leading construction projects that protect homes and families from wildfire disasters, we want to hear from you! Apply today and become part of a fast-growing team with purpose and innovation at its core.

Diversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel we're represented, and we belong. We encourage talented people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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