Front Line Supervisor Jobs (NOW HIRING)

The Transportation Supervisor is an entry-level front line supervisor position responsible for meeting CN's service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory in order to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN's operating rules. The Transportation Supervisor may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day to day operations of a 24/7 function.

       Attend Front Line Supervisor Development Programs in order to learn and understand the organization, operational rules and regulations

       Coach and train unionized employees on safe and productive work procedures

       Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and take action on non-compliant behaviour

       Ensure safe operation as measured by accidents and incidents and employee injuries

       Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan

       Respond and provide support to the Trainmaster and Assistant Superintendent for crossing accidents and incidents or site of an injury to support employee reaction, work with police and manage the site until the track and service have been restored

       Responsible for the draft submission of accident and injury investigation close out

       Respond and provide support to the Trainmaster and Assistant Superintendent for a dangerous good incident or leak in a yard, liaise with the Dangerous Goods Officer and ensure employee and public well-being is upheld

       Train, audit and enforce Standard Operating Procedures

       Play a role in the investigation of accidents and incidents

       Attend Front Line Supervisor Development Programs in order to learn and understand our internal systems, process, policies and procedures for solving issues and making decisions

       Maintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency and respond to issues as they may arise

       Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability, taking action for own territory and making recommendations to CN's network implication

       Oversee crew utilization, track deadheads, recrews and labour costs as well as improve the operations and cost control in conjunction with the Trainmaster and Assistant Superintendent for the terminal

       Set recover plans for service exceptions in conjunction with Rail Traffic Control (RTC) centre, Trainmaster and Assistant Superintendent

       Responsible for overseeing accurate timely reporting of delays and identifying ways to reduce delays, managing, monitoring and improving Initial Terminal Delay and Final Terminal Delay

       Attend Front Line Supervisor Development Programs to understand service design and support tools in order to plan and organize workflow

       Work with rail traffic control to manage train line ups and train meets to predict estimated time of arrival and train crew needs

       Manage crew productivity against switching standards, recommend improvements when appropriate

       Keep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell, and ensure train connections and departures meet the service plan

       Determine best opportunity to move traffic against multiple demands

       Give recommendations to cost control and asset utilization in all planning and implementation

       Monitor customers service plan and adjust

       Attend Front Line Supervisor Development Programs to understand the organizations desired leadership behaviours, communication expectations and enforcement of the collective agreement

       Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees

       Conduct investigations per collective agreement and issue discipline with support from Trainmaster or Assistant Superintendent as well as Labour relations

       Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

       Process the administration leave of absence and time off requests (varies depending on location)

       Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings

       Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently

       Identify and coach performance deficiencies, and take action to build required behaviour 

       Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations

The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice which may include responding to unexpected emergency or urgent situations. The Transportation Supervisor has an overall commitment to safety, while working in conjunction with collective agreement.

Industrial Work

       Industrial work experience demonstrating progression of responsibility and complexity in a safety-compliant environment

o   Experience working with heavy machinery

o   4 years of supervisory experience - management or with unionized employees*

o   3 years of experience on railroad as conductor*

*Any experience for these above would be considered as an asset

       High School Diploma

       Valid Driver's Licence

       Certified Conductor or Locomotive Engineer*

       Degree in Business or Logistics*

*Any education for these above would be considered as an asset

       Knows the business and stays current with industry trends to elevate expertise and work

       Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations

       Inspires others with impactful communications and adapts well to its audience

       Makes informed and timely decisions to succeed

       Shows initiative and empowers others to raise our collective game

       Improves processes on a continuous basis to enhance safety, security and to reduce CN's environmental footprint

       Identifies risks and anticipates impacts to ensure a safe and secure environment

       Time management

       Project management

       General Microsoft and computer skills; especially: Excel, Word, SRS, SAP, PAP, Applications such as RTBI, DataCity, SmartYard 

       Comprehensive knowledge of safe rail operating practices