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Front Desk Assistant Jobs in Dothan, AL (NOW HIRING)

Tru by Hilton

Front Desk Clerk

Dothan, AL · On-site

$12.75 - $15.75/hr

Front Desk Clerk JOB SUMMARY Are you friendly and enjoy "rolling out the red carpet" to guests? Do ... Guest Services Agents will also assist with questions or concerns and will provide the best ...

Westminster Retirement

Desk Clerk

Bascom, FL · On-site

$15/hr

This position is primarily responsible for overseeing the front desk and reception area for this residential building and monitoring the public address and emergency alerting system. The schedule is ...

Westminster Palms

Desk Clerk

Bascom, FL

$15/hr

This position is primarily responsible for overseeing the front desk and reception area for this residential building and monitoring the public address and emergency alerting system. The schedule is ...

Westminster Communities Of Florida

Desk Clerk

Bascom, FL · On-site

$15/hr

This position is primarily responsible for overseeing the front desk and reception area for this residential building and monitoring the public address and emergency alerting system. The schedule is ...

Westminster Communities of Florida

Desk Clerk

Bascom, FL · On-site

$15/hr

This position is primarily responsible for overseeing the front desk and reception area for this residential building and monitoring the public address and emergency alerting system. The schedule is ...

Westminster Communities of Florida

Desk Clerk

Bascom, FL · On-site

$15/hr

This position is primarily responsible for overseeing the front desk and reception area for this residential building and monitoring the public address and emergency alerting system. The schedule is ...

Towne Place Suites

Guest Services Agent

Kinsey, AL · On-site

$13.50 - $17.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Handle guest requests, such as booking tours or making restaurant reservations * Assist with check ...

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How much do front desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for front desk assistant in Dothan, AL is $13.68, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $15.72 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

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For Front Desk Assistant jobs in Dothan, AL, the most frequently searched job titles are:

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Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $28,458 per year, or $13.7 per hour.

Front Desk Clerk

Tru by Hilton

Dothan, AL • On-site

$12.75 - $15.75/hr

Other

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Tru by Hilton rating

5.2

Company rating: 5.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

84th of 109 rated hotels

Job description

Who Are We?
RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!
POSITION: Front Desk Clerk
JOB SUMMARY
Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes?
JOB RESPONSIBILITIES
  • Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
  • Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
  • Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
  • Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
  • Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
  • Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
  • Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
  • Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
  • Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONAL EXPERIENCE
• High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred)
• Proficient in MS Word, Excel, PowerPoint
• Data Entry, Database Management experience
• Telephone Etiquette experience
INDUSTRY EXPERIENCE
• Understanding of the hospitality industry (preferred)
• Previous experience in the hospitality industry (preferred)
• Previous experience as a Guest Services Agent
• Bilingual communication skills (preferred)
REQUIRED SKILLS
• Must have experience with front office equipment
• Must be flexible to work varied schedules
• Excellent written and oral communication skills
• Excellent organization skills
• Must have an understanding and ability to perform repetitive tasks
• Must have the physical ability to walk, sit, and stand during scheduled shift
• Must be able to lift up to 40 lbs.
ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS
RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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