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Front Desk Assistant Jobs in Decatur, GA (NOW HIRING)

Hotel Spero

FRONT DESK AGENT

Peachtree Corners, GA · On-site

$13.50 - $17/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

ChenMed, LLC

Front Desk Supervisor

Decatur, GA · On-site

$16.50 - $21.50/hr

The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the ...

Avion Hospitality

Front Desk Supervisor

Peachtree Corners, GA · On-site

$16 - $20.75/hr

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or ... Have knowledge of and assist in all emergency procedures as required. * Oversee and ensure that all ...

Avion Hospitality

Front Desk Supervisor

Norcross, GA · On-site

$16 - $20.75/hr

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or ... Have knowledge of and assist in all emergency procedures as required. * Oversee and ensure that all ...

Crestline Hotels and Resorts

Front Desk Agent

Atlanta, GA

$13.75 - $17.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

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Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for front desk assistant in Decatur, GA is $14.69, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.88 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Decatur, GA?

The most popular types of Front Desk jobs in Decatur, GA are:

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For Front Desk Assistant jobs in Decatur, GA, the most frequently searched job titles are:

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What cities near Decatur, GA are hiring for Front Desk Assistant jobs?

Cities near Decatur, GA with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, and 22% Temporary. Highlights an 100% In-person job distribution, with an average salary of $30,563 per year, or $14.7 per hour.

FRONT DESK AGENT

Crestline Hotels & Resorts

Peachtree Corners, GA • On-site

$13.50 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 107 rated hotels

Job description

Front Desk Agent

Crestline Hotels & Resorts, LLC at the Hilton Atlanta Northeast is looking for a friendly, full time Front Desk Agent, that enjoys creating memorable moments for our guests. To be considered, you must be available to work any day of the week, including weekends and holidays.

At Crestline, we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our team members. Benefits for full time team members include some of the following:

  • Medical, Vision, Dental, and Life Insurance
  • Company Matched 401K and Roth 401K
  • Employee Assistance Program
  • Paid Leave – up to 3 weeks in the first year
  • A free meal per shift
  • Pet Insurance
  • Team Member Travel Discounts
  • Great Employee Events and more

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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