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From Home Technical Support Contractor Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX

Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Technical Support Analyst On behalf of our client ...

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Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and ... Optional work from home on Monday and Friday after the initial training period * Work with BFT and ...

Matanuska Telephone Association

Technical Support Agents schedule and support all Field Support Technicians to maximize ... Identify email issues, resolve suspensions, and coordinate efforts with contracted email company ...

Hi! Tech

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Technical Support Specialist

New York, NY · On-site

$65K - $80K/yr

Collaborate effectively with other IT specialists, external contractors, and system integrators ... Ability to project manage complex, nuanced efforts from start to finish * Proven ability to work ...

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How much do from home technical support contractor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for from home technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between From Home Technical Support Contractor vs Customer Support Specialist?

AspectFrom Home Technical Support ContractorCustomer Support Specialist
CredentialsTypically requires technical certifications (e.g., CompTIA, Microsoft)Often requires customer service experience and communication skills
Work EnvironmentRemote, technical troubleshooting via phone, chat, or emailRemote or on-site, focusing on customer inquiries and issue resolution
Employer & IndustryContract roles for tech companies, IT service providersCustomer service departments across various industries

From Home Technical Support Contractors focus on technical troubleshooting and require relevant certifications, while Customer Support Specialists handle general customer inquiries, often emphasizing communication skills. Both roles are remote but differ in technical complexity and certification requirements.

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The most popular types of Technical Support Contractor jobs are:

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From Home Technical Support Contractor jobs near you
Infographic showing various From Home Technical Support Contractor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Charleston, SC • On-site

Maymont Homes
Real Estate • 201 - 500 employees
Learn more about Maymont Homesexternal

Full-time

Retirement, PTO

Re-posted 24 days ago

Job description

Location
Charleston - 997 Morrison Drive, Suite 402
Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
Essential Job Functions
End-User Support & Operations
  • Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.

  • Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.

  • Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.

  • Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.

  • Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.

Service Management
  • Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.

  • Create and maintain knowledge base articles for both internal use and customer-facing support.

  • Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.

  • Systems Engineering & Architecture

  • Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).

  • Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.

  • Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.

  • Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.

Projects & Strategic Initiatives
  • Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.

  • Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.

  • Assist in planning and execution of technical components for companywide meetings, events, and conferences.

Training & Development
  • Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.

  • Support ongoing professional development and contribute to knowledge sharing across the IT team.

  • Perform other duties as assigned in support of organizational goals and technology initiatives.

Performance Expectations & Key Metrics:
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
  • Incidents resolved in under 1 day (50%)

  • Incidents resolved in under 2 days (60%)

  • Response time for incidents: <4 Hours

  • Tasks resolved in under 1 day (50%)

  • Tasks resolved in under 2 days (60%)

  • >90% accurate onboarding for new hires

Required Qualifications
Education
  • High School degree, Associates Degree or equivalent work experience required.

Experience
  • Minimum three (3) years in an IT Support or related technical role

Skills & Competencies
  • Proficiency in managing iOS and Android devices using Intune

  • Experience with printer management, configuration, and troubleshooting

  • Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.

  • Experience with Jamf for Apple device management is a plus.

  • Strong understanding of IT principles, best practices, and processes within an ITIL framework

  • Demonstrated strong written and verbal communication skills

  • Demonstrated customer service skills in fast paced environment

  • Proven ability to work with cross-functional IT and business teams to resolve complex issues

  • Ability to prove critical thinking, problem solving concepts and exceptional attention to detail

  • Ability to thrive in a high volume, data entry and processing work environment, where applicable

  • Demonstrated ability to work independently and as a team

Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

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