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Director, Global Freight Services – Lead Global Freight Strategy, Multi-Modal Operations & Customer-Focused Service Excellence at The Pasha Group

Are you a seasoned freight operations leader with deep experience in project cargo, air freight, over-high and wide shipments, and complex global logistics? Join The Pasha Group as Director, Global Freight Services, where you will lead the development and execution of freight strategies that deliver safe, compliant, high-performing, and customer-focused service across global freight operations.

This leadership role is responsible for driving a unified operating model for Global Freight Services, strengthening service delivery standards, improving milestone reliability, advancing digital execution, and building scalable multi-modal logistics capabilities. You will lead teams across air, ocean, and inland freight networks while partnering with Operations, Customer Experience, Sales, Finance, Shared Services, vendors, carriers, and service providers to support reliable freight execution and long-term operational success.

Lead Global Freight Operations & Service Excellence

Drive safe, compliant, and consistent end-to-end freight execution across complex transportation networks.

• Lead Multi-Modal Freight Operations: Oversee global freight activities across air, ocean, and inland transport networks to deliver reliable, customer-focused service.
• Direct Complex Freight Movements: Lead teams responsible for planning, executing, monitoring, and closing out project cargo, air freight, over-high and wide shipments, and other complex moves.
• Establish Operating Standards: Develop service delivery standards, operating procedures, and quality controls that improve accuracy, predictability, and milestone adherence.
• Strengthen Case Management: Oversee issue resolution, escalation pathways, and critical-path decision-making to protect service commitments and customer outcomes.
• Improve Service Reliability: Use operational data, visibility tools, and customer insights to reduce exceptions, improve cycle time, and strengthen execution across sites and trade lanes.

Drive Technology, Visibility & Data-Enabled Execution

Advance digital tools and analytics that improve freight visibility, decision quality, and operational performance.

• Lead Technology Adoption: Drive adoption of TMS, shipment visibility platforms, EDI integrations, and digital tools across freight activities.
• Improve Data Integrity: Strengthen tracking, workflow management, communication, and reporting processes to support accurate and timely freight execution.
• Use Analytics for Improvement: Analyze operational performance, visibility data, and customer feedback to identify gaps, reduce delays, and improve service quality.
• Enhance Decision Quality: Leverage data literacy and reporting tools to support better planning, risk management, and cross-functional decisions.
• Standardize Digital Execution: Build scalable processes and governance controls that improve transparency and consistency across complex freight movements.

Strengthen Compliance, Risk Management & Operational Readiness

Ensure global freight operations meet safety, regulatory, trade, and customer requirements.

• Lead Regulatory Compliance: Oversee practices related to international and domestic freight requirements, customs processes, hazardous materials handling, port and terminal rules, and applicable standards.
• Support Complex Move Readiness: Strengthen planning for high-compliance or high-risk shipments through risk assessments, cargo surveys, equipment planning, and vendor capability evaluations.
• Manage Safety Standards: Promote safe operating practices, sound judgment, and risk-aware decision-making across freight-related functions.
• Protect Critical Shipments: Ensure operational teams are prepared to manage project cargo, heavy lift, OHW permitting, securement, and other specialized freight requirements.
• Support Trade Documentation: Ensure teams understand key freight documentation needs, including customs processes, trade documentation, letters of credit, Incoterms, and hazardous materials fundamentals.

Manage Vendor Performance, Financial Discipline & Cross-Functional Alignment

Build strong partnerships and operating controls that support service quality, cost effectiveness, and enterprise goals.

• Manage Carrier and Vendor Relationships: Oversee service provider performance, cost structures, operational scorecards, and service expectations.
• Support Financial Performance: Lead budget planning, financial monitoring, and operational investment decisions that support cost effectiveness and organizational growth.
• Apply Commercial Insight: Use knowledge of cost drivers, vendor rates, demurrage and detention, claims dynamics, and service requirements to support sound operational decisions.
• Partner Across the Business: Collaborate with Operations, Customer Experience, Sales, Finance, and Shared Services to align freight execution with customer commitments and enterprise priorities.
• Support Commercial Activities: Provide operational expertise for bids, proposals, feasibility reviews, and contracts without direct business development responsibility.

Build High-Performing Freight Teams & Continuous Improvement Culture

Develop leadership capability, frontline expertise, and accountability across multi-site freight operations.

• Lead Management and Frontline Teams: Develop and support teams responsible for freight planning, execution, customer communication, documentation management, and continuous improvement.
• Strengthen Leadership Capability: Coach leaders, build talent, support change adoption, and create accountability across matrixed and multi-site teams.
• Promote Continuous Improvement: Foster a culture focused on safety, service quality, operational excellence, collaboration, and process improvement.
• Resolve Cross-Functional Challenges: Lead escalations, influence decisions, and support practical solutions that improve service outcomes.
• Build Scalable Practices: Create planning disciplines, governance controls, and standard operating procedures that support growth, reliability, and customer confidence.

What You Bring

You bring deep global freight experience, strong leadership capability, and the operational judgment needed to lead complex, high-compliance logistics environments.

• Bachelor’s degree in Supply Chain, Logistics, Operations, or related field, or an equivalent combination of education and experience
• Master’s degree preferred
• 8+ years of global freight operations experience with depth in project cargo, air freight, and over-high and wide planning and execution
• 5+ years of senior management experience, including budgetary responsibilities
• Expertise in multi-modal project logistics, heavy lift, OHW permitting, surveying, and securement practices
• Strong knowledge of air and ocean freight operations
• Working knowledge of customs processes, trade documentation, and letters of credit
• Knowledge of Incoterms and hazardous materials handling fundamentals
• Proficiency with TMS, shipment visibility tools, EDI integrations, Microsoft Office tools, and operational systems
• Strong financial and commercial acumen related to freight cost drivers, vendor rate structures, demurrage and detention, and claims dynamics
• Advanced communication, stakeholder management, escalation, and cross-functional problem-solving skills
• Strong judgment in risk management, safety standards, and operational tradeoffs
• Lean or Six Sigma certification preferred
• Formal training in IATA Dangerous Goods and IMDG awareness preferred
• Transportation Worker Identification Credential preferred
• Understanding of military/government contracts, agreements, terminology, documentation, and required performance metrics strongly preferred

Your Strengths

You are a strategic, customer-focused operations leader who brings structure, accountability, and continuous improvement to complex freight environments.

• Strong ability to lead, motivate, coach, and develop high-performing management and frontline teams
• Skilled at creating scalable processes, service standards, and operating disciplines across multiple sites and trade lanes
• Analytical and data-driven, with the ability to turn operational insights into meaningful performance improvements
• Confident decision-maker with strong judgment in safety, compliance, risk, and customer service situations
• Collaborative partner who works effectively across Operations, Sales, Finance, Customer Experience, Shared Services, vendors, and carriers
• Solutions-oriented leader who can resolve conflicts, influence decisions, and lead by example
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You’ll Love Working at The Pasha Group

This role offers the opportunity to shape the future of Global Freight Services within a respected transportation and logistics organization. You will help build a stronger, more scalable operating model that improves service quality, freight visibility, milestone reliability, and customer experience across complex global movements.

At The Pasha Group, you will work with experienced leaders and cross-functional partners to advance safe, compliant, technology-enabled freight operations that support customers, clients, and long-term business growth.

Work Environment

This role operates in a corporate office environment and requires regular use of computer systems, communication tools, operational platforms, reporting systems, and freight management technology.

Travel

Up to 15% travel is required. The successful candidate must be able to travel independently to U.S. locations, including Hawaii.

Screening Requirements
Background Checks
 
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.
 
Zone 1: Starting rate $185,000; up to $225,000 for highly qualified candidates

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.
Annual Incentive Opportunity: 20% of eligible compensation

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

Ready to Make an Impact?

Bring your global freight expertise, leadership experience, and passion for operational excellence to The Pasha Group. Help lead safe, scalable, digitally enabled freight operations that deliver stronger service, better visibility, and lasting customer value.