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Freight Forwarding Operations Manager Jobs in Michigan

syncreon

Customer Service Representative (NE)

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

Freight Forwarding- Operations and Customer Service Agent We are the leading provider of worldwide ... KEY ACCOUNTABILITIES • Manage file creation and all services associated with freight forwarding ...

Hyundai Glovis

Manager - W/H & TPL

Belleville, MI · On-site

$91K - $110K/yr

Summary The Manager - W/H & TPL plays a pivotal role in driving new business development, fostering ... Oversee daily W&D and freight forwarding operations to ensure efficiency and compliance

Glovis America, Inc.

Manager - W/H & TPL

Irvine, CA · On-site

$91K - $110K/yr

Summary The Manager - W/H & TPL plays a pivotal role in driving new business development, fostering ... Oversee daily W&D and freight forwarding operations to ensure efficiency and compliance

Emons Air & Sea

Regional Export Manager

Detroit, MI · Hybrid

S. air export operations. This role is ideal for a strategic leader with strong freight forwarding expertise, regulatory knowledge, and a proactive approach to managing regional teams and export ...

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Freight Forwarding Operations Manager information

See Michigan salary details

$30.5K

$64.9K

$99.8K

How much do freight forwarding operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for freight forwarding operations manager in Michigan is $64,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $78,400.00 per year, depending on experience, location, and employer.

What are Freight Forwarding Operations Managers?

Freight Forwarding Operations Managers are professionals responsible for overseeing the logistics and transportation processes involved in moving goods internationally or domestically. They coordinate shipments, manage documentation, ensure compliance with regulations, and supervise teams to ensure efficient and timely delivery of cargo. Their role involves liaising with shippers, carriers, customs officials, and clients to resolve issues and optimize the supply chain. Effective managers in this field combine knowledge of logistics, customer service, and regulatory requirements to keep operations running smoothly.

What is the difference between Freight Forwarding Operations Manager vs Freight Coordinator?

AspectFreight Forwarding Operations ManagerFreight Coordinator
ResponsibilitiesOversees entire freight operations, manages teams, develops strategiesCoordinates shipments, communicates with clients and carriers, tracks cargo
Required CredentialsLogistics certifications, experience in freight managementBasic logistics knowledge, often entry-level
Work EnvironmentOffice-based, supervisory role, often in logistics companiesOffice and warehouse, operational focus
Industry UsageCommonly used in large freight and logistics companiesUsed across various shipping and freight firms

The Freight Forwarding Operations Manager focuses on overseeing and strategizing freight operations, requiring leadership and management skills. In contrast, the Freight Coordinator handles day-to-day shipment coordination and client communication. Both roles are essential in logistics but differ in scope and responsibilities.

What are some common challenges faced by a Freight Forwarding Operations Manager and how can they be addressed?

A Freight Forwarding Operations Manager often faces challenges such as coordinating logistics across multiple time zones, managing last-minute shipment changes, and ensuring compliance with international trade regulations. Successfully addressing these issues requires proactive communication with carriers, clients, and customs officials, as well as staying up-to-date on regulatory changes. Implementing robust tracking systems and fostering a culture of flexibility within the team can also help streamline operations and minimize disruptions.

What are the key skills and qualifications needed to thrive as a Freight Forwarding Operations Manager, and why are they important?

To thrive as a Freight Forwarding Operations Manager, you need in-depth knowledge of international logistics, supply chain management, and customs regulations, often supported by a degree in logistics or business and relevant industry experience. Familiarity with freight management systems, customs clearance software, and certifications like IATA or FIATA is typically required. Strong leadership, problem-solving, and negotiation skills help you manage teams and coordinate with clients and carriers effectively. These skills are crucial for ensuring efficient, compliant, and cost-effective movement of goods across global markets.
What are popular job titles related to Freight Forwarding Operations Manager jobs in Michigan? For Freight Forwarding Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Freight Forwarding Operations Manager jobs in Michigan look for? The top searched job categories for Freight Forwarding Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Freight Forwarding Operations Manager jobs? Cities in Michigan with the most Freight Forwarding Operations Manager job openings:
Freight Forwarding Operations Manager jobs near you
Infographic showing various Freight Forwarding Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Nights. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $64,857 per year, or $31.2 per hour.

Senior Freight Forwarding Operations and Customer Service Agent

DP World

Auburn Hills, MI • Hybrid

$18.25 - $25/hr

Full-time

Posted 6 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

331st of 340 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES 

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Graduate in any field

  • Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

#LI-HE2 #LI-Hybrid

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