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Freelance Quality Call Monitoring Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Implement and maintain quality assurance standards through call monitoring and feedback * Manage staff schedules and ensure adequate coverage across shifts * Handle escalated customer issues and ...

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Freelance Quality Call Monitoring information

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How much do freelance quality call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freelance quality call monitoring in the United States is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Freelance Quality Call Monitoring vs Freelance Call Center Agent?

AspectFreelance Quality Call MonitoringFreelance Call Center Agent
CredentialsBasic customer service knowledge, communication skillsCustomer service experience, sometimes specific product knowledge
Work EnvironmentRemote, independent, flexibleRemote or office-based, client or company-specific
Job RoleEvaluates and monitors calls for quality assuranceHandles customer calls, provides support or sales
Industry UsageCommon in call centers, customer service firmsCustomer support, telemarketing, sales

Freelance Quality Call Monitoring focuses on assessing call quality and ensuring standards, while Freelance Call Center Agents directly interact with customers. Both roles require communication skills but differ in responsibilities and work setup.

What are the typical challenges faced by freelance quality call monitors when working with multiple clients?

Freelance quality call monitors often manage projects for several clients simultaneously, which can present challenges such as adapting to different quality standards, call evaluation criteria, and feedback processes. Each client may use unique software tools and require specific reporting formats, requiring quick learning and adaptability. Additionally, freelancers need strong organizational skills to balance varying deadlines and maintain clear communication with each client to ensure expectations are met. Building trust and maintaining consistency in evaluations across diverse accounts is key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a Freelance Quality Call Monitoring Specialist, and why are they important?

To excel as a Freelance Quality Call Monitoring Specialist, you need a keen attention to detail, strong analytical abilities, and experience in call center operations or customer service. Familiarity with call recording software, CRM systems, and quality assurance tools, as well as certifications like COPC or Six Sigma, are often expected. Exceptional listening, communication, and objective evaluation skills set top performers apart in this role. These competencies ensure consistent service quality, compliance, and valuable feedback for continuous improvement in customer interactions.

What are freelance quality call monitoring jobs?

Freelance quality call monitoring jobs involve evaluating and analyzing customer service calls for businesses to ensure agents follow company policies and provide excellent service. Freelancers in this role listen to recorded or live calls, assess communication skills, accuracy, and compliance, and provide detailed feedback or reports. These jobs are typically remote and offer flexible hours, making them suitable for individuals with strong attention to detail, communication abilities, and experience in customer service or call centers.
More about Freelance Quality Call Monitoring jobs
What cities are hiring for Freelance Quality Call Monitoring jobs? Cities with the most Freelance Quality Call Monitoring job openings:
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
What states have the most Freelance Quality Call Monitoring jobs? States with the most job openings for Freelance Quality Call Monitoring jobs include:
What job categories do people searching Freelance Quality Call Monitoring jobs look for? The top searched job categories for Freelance Quality Call Monitoring jobs are:
Freelance Quality Call Monitoring jobs near you
Infographic showing various Freelance Quality Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,417 per year, or $20.4 per hour.
Quality Assurance Manager

Quality Assurance Manager

North South Consulting Group

Hubert, NC • On-site

Full-time

Posted 12 days ago

Job description

The Quality Assurance Manager is responsible for overseeing the quality management program for the USMC Wounded Warrior Call Center. This position develops, implements, and monitors quality assurance processes to ensure compliance with the Performance Work Statement (PWS), Performance Requirements Summary (PRS), and all applicable Marine Corps policies. Serving as the Alternate Program Manager, this individual also assumes management responsibilities in the absence of the Program Manager, ensuring uninterrupted operations and contract performance.
Responsibilities
  • Develop, implement, and maintain the Quality Control Plan (QCP).
  • Monitor contract performance against all PRS metrics and performance standards.
  • Conduct call monitoring and quality reviews of customer interactions.
  • Develop quality scorecards, evaluation criteria, and performance reports.
  • Analyze performance trends and recommend corrective actions and process improvements.
  • Conduct internal audits to ensure compliance with contract requirements.
  • Provide coaching and feedback to supervisors and customer care representatives.
  • Track corrective actions through completion.
  • Prepare monthly quality assurance reports for Government review.
  • Ensure compliance with HIPAA, Privacy Act, cybersecurity, and PII requirements.
  • Serve as the Alternate Program Manager when required.
  • Assist with risk management, transition activities, and continuous process improvement initiatives.
  • Support Government Quality Assurance Surveillance Program (QASP) reviews.
Qualifications
  • Bachelor’s degree
  • 3 years or more of QA/QC experience in a call center or customer service environment.
  • Experience developing quality assurance scorecards and monitoring customer interactions.
  • Knowledge of quality management methodologies and continuous improvement processes.
  • Experience conducting performance audits and compliance reviews.
  • Strong leadership and coaching abilities.

Desired Qualifications
  • Experience supporting Department of Defense or healthcare contracts.
  • Lean Six Sigma or other quality improvement certification.
  • Experience preparing executive performance reports and dashboards.

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