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Freelance Quality Call Monitoring Jobs (NOW HIRING)

Sagility

Quality Analyst

Concord, NC · Remote

Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation. * Completes established ...

Sagility

Quality Analyst

Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation. * Completes established ...

Global Electronic Services

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Inside Sales Call Center Supervisor - On-Site Only

Atlanta, GA · On-site

$55K - $85K/yr

Monitor call quality, customer interactions, and sales effectiveness * Drive key performance indicators including: * * Call volume * Talk time * Conversion rates * Follow-up activity * Attendance

New

Urgent

Robert Half

Quality Control Manager

Chicago, IL · On-site

$80K - $85K/yr

Whoever fills this role is expected to be promoted quickly. • Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and ...

New

Inizio Engage

Patient Access Specialist

$17.75 - $23.50/hr

Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...

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Freelance Quality Call Monitoring information

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How much do freelance quality call monitoring jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for freelance quality call monitoring in the United States is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Freelance Quality Call Monitoring vs Freelance Call Center Agent?

AspectFreelance Quality Call MonitoringFreelance Call Center Agent
CredentialsBasic customer service knowledge, communication skillsCustomer service experience, sometimes specific product knowledge
Work EnvironmentRemote, independent, flexibleRemote or office-based, client or company-specific
Job RoleEvaluates and monitors calls for quality assuranceHandles customer calls, provides support or sales
Industry UsageCommon in call centers, customer service firmsCustomer support, telemarketing, sales

Freelance Quality Call Monitoring focuses on assessing call quality and ensuring standards, while Freelance Call Center Agents directly interact with customers. Both roles require communication skills but differ in responsibilities and work setup.

What are the typical challenges faced by freelance quality call monitors when working with multiple clients?

Freelance quality call monitors often manage projects for several clients simultaneously, which can present challenges such as adapting to different quality standards, call evaluation criteria, and feedback processes. Each client may use unique software tools and require specific reporting formats, requiring quick learning and adaptability. Additionally, freelancers need strong organizational skills to balance varying deadlines and maintain clear communication with each client to ensure expectations are met. Building trust and maintaining consistency in evaluations across diverse accounts is key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a Freelance Quality Call Monitoring Specialist, and why are they important?

To excel as a Freelance Quality Call Monitoring Specialist, you need a keen attention to detail, strong analytical abilities, and experience in call center operations or customer service. Familiarity with call recording software, CRM systems, and quality assurance tools, as well as certifications like COPC or Six Sigma, are often expected. Exceptional listening, communication, and objective evaluation skills set top performers apart in this role. These competencies ensure consistent service quality, compliance, and valuable feedback for continuous improvement in customer interactions.

What are freelance quality call monitoring jobs?

Freelance quality call monitoring jobs involve evaluating and analyzing customer service calls for businesses to ensure agents follow company policies and provide excellent service. Freelancers in this role listen to recorded or live calls, assess communication skills, accuracy, and compliance, and provide detailed feedback or reports. These jobs are typically remote and offer flexible hours, making them suitable for individuals with strong attention to detail, communication abilities, and experience in customer service or call centers.
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Freelance Quality Call Monitoring jobs near you
Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Global Electronic Services

Buford, GA • On-site

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Buford, GA | Full-Time | In Office

Global Electronic Services is seeking an experienced Outbound Call Center Sales Manager to lead, coach, and develop our outbound sales team.

This is a highly hands-on leadership position. We are not looking for a manager who sits in an office reviewing reports. We need a floor leader who actively monitors live calls, coaches agents in real time, maintains accountability, drives performance, and creates a high-energy sales environment.

The ideal candidate comes from an outbound call center, inside sales, contact center, or telesales leadership background and has experience managing agent performance through direct observation, call monitoring, quality assurance, and coaching.

What You'll Do

  • Lead a team of outbound sales representatives in a fast-paced call center environment
  • Walk the sales floor throughout the day monitoring activity and engagement
  • Listen to live calls and provide real-time coaching and feedback
  • Conduct side-by-side training and call reviews
  • Monitor call quality, customer interactions, and sales effectiveness
  • Drive key performance indicators including:
    • Call volume
    • Talk time
    • Conversion rates
    • Follow-up activity
    • Attendance
    • Agent productivity
  • Identify performance gaps and implement coaching plans
  • Conduct one-on-one coaching sessions and team training meetings
  • Assist with onboarding and development of new sales agents
  • Handle escalated customer situations when necessary
  • Maintain a positive, energetic, and accountability-driven culture
  • Work closely with leadership to improve call center performance and sales results

Required Qualifications

  • 5+ years of outbound call center leadership experience
  • Experience supervising sales agents in a call center environment
  • Strong background in call monitoring, quality assurance, and agent coaching
  • Experience managing KPIs and performance metrics
  • Ability to conduct live call coaching and side-by-side training
  • Proven track record improving team productivity and sales performance
  • Strong communication, leadership, and motivational skills
  • Comfortable working on the call center floor throughout the day

Preferred Experience

  • Inside sales management
  • Contact center operations
  • Telesales leadership
  • Call center quality assurance
  • Sales coaching and training
  • Workforce management

What We Offer

  • Competitive compensation
  • Benefits package
  • Stable company with 25+ years of success
  • Growth opportunities
  • Supportive leadership team
  • Opportunity to build and lead a high-performing outbound sales operation

Company Description

About Global Electronic Services
Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.
With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.
Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.