Quality Assurance
Lakeland, FL · On-site
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
Lakeland, FL · On-site
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance Monitor
Buffalo, NY · Hybrid
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · Hybrid
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · On-site
$24/hr
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · On-site
$24/hr
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Be Seen First
Inside Sales Call Center Supervisor - On-Site Only
Atlanta, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance indicators including: * * Call volume * Talk time * Conversion rates * Follow-up activity * Attendance
New
Urgent
Quick apply
Be Seen First
Inside Sales Call Center Supervisor - On-Site Only
Atlanta, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance indicators including: * * Call volume * Talk time * Conversion rates * Follow-up activity * Attendance
New
Urgent
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
New
Quick apply
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
New
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
Freelance Quality Call Monitoring information
See salary details
$12.26 - $14.07
4% of jobs
$14.07 - $15.89
19% of jobs
$16.06 is the 25th percentile. Wages below this are outliers.
$15.89 - $17.70
17% of jobs
The median wage is $18.72 / hr.
$17.70 - $19.51
17% of jobs
$19.51 - $21.33
12% of jobs
$22.33 is the 75th percentile. Wages above this are outliers.
$21.33 - $23.14
11% of jobs
$23.14 - $24.96
7% of jobs
$24.96 - $26.77
5% of jobs
$26.77 - $28.58
3% of jobs
$28.58 - $30.40
3% of jobs
$30.40 - $32.21
1% of jobs
$12
$20
$32
How much do freelance quality call monitoring jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for freelance quality call monitoring in the United States is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.
What is the difference between Freelance Quality Call Monitoring vs Freelance Call Center Agent?
| Aspect | Freelance Quality Call Monitoring | Freelance Call Center Agent |
|---|---|---|
| Credentials | Basic customer service knowledge, communication skills | Customer service experience, sometimes specific product knowledge |
| Work Environment | Remote, independent, flexible | Remote or office-based, client or company-specific |
| Job Role | Evaluates and monitors calls for quality assurance | Handles customer calls, provides support or sales |
| Industry Usage | Common in call centers, customer service firms | Customer support, telemarketing, sales |
Freelance Quality Call Monitoring focuses on assessing call quality and ensuring standards, while Freelance Call Center Agents directly interact with customers. Both roles require communication skills but differ in responsibilities and work setup.
What are the typical challenges faced by freelance quality call monitors when working with multiple clients?
Freelance quality call monitors often manage projects for several clients simultaneously, which can present challenges such as adapting to different quality standards, call evaluation criteria, and feedback processes. Each client may use unique software tools and require specific reporting formats, requiring quick learning and adaptability. Additionally, freelancers need strong organizational skills to balance varying deadlines and maintain clear communication with each client to ensure expectations are met. Building trust and maintaining consistency in evaluations across diverse accounts is key to long-term success in this role.
What are the key skills and qualifications needed to thrive as a Freelance Quality Call Monitoring Specialist, and why are they important?
To excel as a Freelance Quality Call Monitoring Specialist, you need a keen attention to detail, strong analytical abilities, and experience in call center operations or customer service. Familiarity with call recording software, CRM systems, and quality assurance tools, as well as certifications like COPC or Six Sigma, are often expected. Exceptional listening, communication, and objective evaluation skills set top performers apart in this role. These competencies ensure consistent service quality, compliance, and valuable feedback for continuous improvement in customer interactions.
What are freelance quality call monitoring jobs?
Freelance quality call monitoring jobs involve evaluating and analyzing customer service calls for businesses to ensure agents follow company policies and provide excellent service. Freelancers in this role listen to recorded or live calls, assess communication skills, accuracy, and compliance, and provide detailed feedback or reports. These jobs are typically remote and offer flexible hours, making them suitable for individuals with strong attention to detail, communication abilities, and experience in customer service or call centers.
More about Freelance Quality Call Monitoring jobs
What cities are hiring for Freelance Quality Call Monitoring jobs? Cities with the most Freelance Quality Call Monitoring job openings:
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
What states have the most Freelance Quality Call Monitoring jobs? States with the most job openings for Freelance Quality Call Monitoring jobs include:
What job categories do people searching Freelance Quality Call Monitoring jobs look for? The top searched job categories for Freelance Quality Call Monitoring jobs are:
$19 - $23.25/hr
Other
Medical, Dental, Vision, Retirement
Posted 5 days ago
Job description
Quality Assurance
Job Description
This position listens to Call Center Agents phone calls to make sure all employees are following the guidelines in place.
Must haves:
- Strong listening and communication skills.
- Extreme attention to detail
- Possesses a growth mindset, be trainable and open to new skills
- Track performance of collection agents and update call monitoring forms. Provides daily communications updates to the senior management team.
- Ensure the employees are giving our customers accurate information in a courteous and professional manner
- Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email and calibration calls.
- Identify and recommend procedural improvements.
Skills Required
- High School Diploma or equivalent
- Good written, verbal, active listening, and phone communication skills
- Proficient computer skills
- Bilingual/ Spanish speaking
Benefits
- 401k
- Full health care, dental, vision after 60 days
Applicants with a strong customer service background and a passion for quality control are encouraged to apply. If you're a bilingual professional with a keen eye for detail and a commitment to excellence, we would like to hear from you.
Job Type: Full-time
Experience:
- Manufacturing: 1 year (Preferred)