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Freelance Quality Call Monitoring Jobs in Virginia

WSP

QA/QC Manager - Tolling Operations

Richmond, VA · On-site

Oversee quality assurance activities for call centers, back office, and walk-in centers, including monitoring customer interactions and operational workflows. * Recommend and implement changes to ...

WSP

QA/QC Manager - Tolling Operations

Richmond, VA · On-site

Oversee quality assurance activities for call centers, back office, and walk-in centers, including monitoring customer interactions and operational workflows. * Recommend and implement changes to ...

Sallie_mae

Director, Quality Assurance

Sterling, VA · On-site

Oversee quality review frameworks for call monitoring, correspondence, and account handling activities aligned to risk criteria. * Build and lead a team of quality assurance professionals * Develop ...

NC SECU

Implement quality assurance programs to monitor call quality and compliance Required Education & Experience (Knowledge, Skills, & Abilities): * Degree in Finance, Economics, Business Administration ...

esr

Call Center Team Leader

Richmond, VA · On-site

... quality responses to patients * Monitor workflow process against productivity goals * Assist in ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

esr

Call Center Team Leader

Richmond, VA

... quality responses to patients * Monitor workflow process against productivity goals * Assist in ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

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Freelance Quality Call Monitoring information

What is the difference between Freelance Quality Call Monitoring vs Freelance Call Center Agent?

AspectFreelance Quality Call MonitoringFreelance Call Center Agent
CredentialsBasic customer service knowledge, communication skillsCustomer service experience, sometimes specific product knowledge
Work EnvironmentRemote, independent, flexibleRemote or office-based, client or company-specific
Job RoleEvaluates and monitors calls for quality assuranceHandles customer calls, provides support or sales
Industry UsageCommon in call centers, customer service firmsCustomer support, telemarketing, sales

Freelance Quality Call Monitoring focuses on assessing call quality and ensuring standards, while Freelance Call Center Agents directly interact with customers. Both roles require communication skills but differ in responsibilities and work setup.

What are the typical challenges faced by freelance quality call monitors when working with multiple clients?

Freelance quality call monitors often manage projects for several clients simultaneously, which can present challenges such as adapting to different quality standards, call evaluation criteria, and feedback processes. Each client may use unique software tools and require specific reporting formats, requiring quick learning and adaptability. Additionally, freelancers need strong organizational skills to balance varying deadlines and maintain clear communication with each client to ensure expectations are met. Building trust and maintaining consistency in evaluations across diverse accounts is key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a freelance quality call monitoring specialist, and why are they important?

To excel as a Freelance Quality Call Monitoring Specialist, you need a keen attention to detail, strong analytical abilities, and experience in call center operations or customer service. Familiarity with call recording software, CRM systems, and quality assurance tools, as well as certifications like COPC or Six Sigma, are often expected. Exceptional listening, communication, and objective evaluation skills set top performers apart in this role. These competencies ensure consistent service quality, compliance, and valuable feedback for continuous improvement in customer interactions.

What is freelance quality call monitoring?

Freelance quality call monitoring jobs involve evaluating and analyzing customer service calls for businesses to ensure agents follow company policies and provide excellent service. Freelancers in this role listen to recorded or live calls, assess communication skills, accuracy, and compliance, and provide detailed feedback or reports. These jobs are typically remote and offer flexible hours, making them suitable for individuals with strong attention to detail, communication abilities, and experience in customer service or call centers.
What are the most commonly searched types of Quality Call Monitoring jobs in Virginia? The most popular types of Quality Call Monitoring jobs in Virginia are:
What are popular job titles related to Freelance Quality Call Monitoring jobs in Virginia? For Freelance Quality Call Monitoring jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Freelance Quality Call Monitoring jobs in Virginia look for? The top searched job categories for Freelance Quality Call Monitoring jobs in Virginia are:
What cities in Virginia are hiring for Freelance Quality Call Monitoring jobs? Cities in Virginia with the most Freelance Quality Call Monitoring job openings:
Freelance Quality Call Monitoring jobs near you

AM Sales Manager (Call Center)

Life Protect 24/7

Norfolk, VA • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.


How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • 2 years of experience leading a team in a call center environment

  • At least one year of experience in leading a remote team

  • Experience in monitoring call quality, call queue, and coaching sales

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Ability to motivate and engage a sales team


Pay: $52,000 with opportunities for monthly/quarterly bonuses


Full-Time AM Schedule: Monday-Friday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.