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Freelance Onsite It Support Technician Jobs in Illinois

PeopleCaddie

Desktop Support Analyst

Chicago, IL · On-site

$45 - $52/hr

W2 or C2C Rate: $45-$52 We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal ...

United Chemi-Con

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IT Support Technician

Rolling Meadows, IL · On-site

$24 - $26/hr

POSITION SUMMARY The IT Support Technician is responsible for providing technical assistance and support to end-users within the organization. This includes diagnosing and resolving hardware and ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket ... Work within a ticketing system to assist users with IT related issues both onsite and remotely

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket ... Work within a ticketing system to assist users with IT related issues both onsite and remotely

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

IT Operations Support Analyst Suncast Corporation is the leading US-based designer, manufacturer ... Work within a ticketing system to assist users with IT related issues both onsite and remotely

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket ... Work within a ticketing system to assist users with IT related issues both onsite and remotely

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · Hybrid

$80K - $95K/yr

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · On-site

$80K - $95K/yr

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · Hybrid

$80K - $95K/yr

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

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Freelance Onsite It Support Technician information

What are the key skills and qualifications needed to thrive as a Freelance Onsite IT Support Technician, and why are they important?

To thrive as a Freelance Onsite IT Support Technician, you need strong problem-solving abilities, knowledge of hardware and software troubleshooting, and typically a background in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and various operating systems is essential. Excellent communication, customer service orientation, and adaptability help you build trust and efficiently resolve client issues. These skills and qualities are crucial for delivering prompt, reliable support and maintaining client satisfaction in diverse technical environments.

What are some common challenges faced by Freelance Onsite IT Support Technicians when working with new clients?

Freelance Onsite IT Support Technicians often encounter challenges such as quickly adapting to unfamiliar IT environments, understanding unique client systems, and managing client expectations within tight timeframes. Building trust with new clients requires strong communication and problem-solving skills, as well as the ability to work independently without immediate backup. Additionally, technicians must stay up-to-date with a variety of hardware and software to troubleshoot diverse technical issues efficiently.

What does a Freelance Onsite IT Support Technician do?

A Freelance Onsite IT Support Technician provides technical assistance directly at a client's location, troubleshooting computer hardware, software, and network issues. They are responsible for installing, maintaining, and repairing IT systems, ensuring minimal downtime and smooth operation. As freelancers, they often work with multiple clients, responding to on-demand service requests. Their tasks can include setting up workstations, resolving connectivity problems, and providing user training or support as needed.

What is the difference between Freelance Onsite IT Support Technician vs IT Support Specialist?

AspectFreelance Onsite IT Support TechnicianIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+ often preferredSimilar certifications, often with additional vendor-specific credentials
Work EnvironmentIndependent, on-demand onsite support for clientsIn-house or remote support within organizations
Employer & Industry UsageFreelance/contract basis, various industriesTypically employed by a company or IT service provider

While both roles require technical certifications and involve troubleshooting hardware and software issues, Freelance Onsite IT Support Technicians work independently providing on-site services to multiple clients, whereas IT Support Specialists are usually employed by a single organization, offering ongoing support either remotely or on-site.

What are the most commonly searched types of Onsite It Support Technician jobs in Illinois? The most popular types of Onsite It Support Technician jobs in Illinois are:
What are popular job titles related to Freelance Onsite It Support Technician jobs in Illinois? For Freelance Onsite It Support Technician jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Freelance Onsite It Support Technician jobs in Illinois look for? The top searched job categories for Freelance Onsite It Support Technician jobs in Illinois are:
What cities in Illinois are hiring for Freelance Onsite It Support Technician jobs? Cities in Illinois with the most Freelance Onsite It Support Technician job openings:
Freelance Onsite It Support Technician jobs near you
Onsite IT Support Technician

Onsite IT Support Technician

Milestone Technologies, Inc.

Chicago, IL • On-site

$22.25 - $30.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Milestone Technologies is a global IT managed services firm that partners with organizations to drive technology and operational agility. The Onsite IT Support Technician will provide entry-level onsite IT support for end users, focusing on basic troubleshooting, customer assistance, and hands-on support with training provided.
Responsibilities:
• Provide walk-up and desk-side support for common IT issues
• Assist users with basic questions and requests
• Support new hire and intern onboarding activities
• Deliver friendly, professional customer service
• Escalate issues when troubleshooting steps are exhausted
• Assist with setup and basic troubleshooting of: Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets
• Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks
• Support basic printer issues (paper jams, toner replacement)
• Assist users with common applications, including: Google Workspace Microsoft Office Zoom and Slack
• Help users with login issues, password resets, and MFA prompts
• Follow runbooks to resolve common application issues
• Perform basic conference room checks: Powering on equipment Verifying displays and connections
• Report and escalate AV issues using documented procedures
• Assist users with basic connectivity issues: Wi-Fi connection login
• Perform simple checks (cables, adapters, device settings)
• Escalate network issues to senior support teams
• Assist with: Account access requests Device enrollment and setup
• Follow security procedures for device handling and returns
• Help manage IT inventory and storage areas
• Assist with asset tagging and equipment tracking
• Prepare equipment for new hires, reuse, or return
• Support equipment vending machines if applicable
• Follow documented procedures, runbooks, and checklists
• Accurately log and update tickets in the ITSM system
• Participate in training, onboarding, and refresher sessions
• Ask questions and seek guidance when needed
• Meet assigned ticket volume targets
• Follow SLAs and escalation timelines
• Maintain positive customer satisfaction scores
• Respond promptly to walk-up and chat requests
Qualifications:
Required:
• 0–1 year of IT support or customer service experience (training provided)
• Basic familiarity with: Windows or macOS
• Common productivity tools
• Strong communication and customer service skills
• Willingness to learn and follow procedures
• Reliable onsite presence and punctuality
Preferred:
• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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