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Remote Amazon It Support Technician Jobs in Illinois

Sentinel Benefits

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies We focus on ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies . We focus on ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies . We focus on ... IT services and solutions provider in the US. We have aligned with many of today's global ...

WithumSmith+Brown

IT Service Analyst I

Chicago, IL · On-site +1

$65K - $70K/yr

Withum is seeking a Service Technician to support the IT Team in our Lincolnshire , IL office ... Delivering remote support to users throughout the Firm via phone, email, chat or our remote support ...

Pernix Group

Technical Support Analyst

Lombard, IL · On-site +1

Associate's or Bachelor's degree in Information Technology or related field preferred (or equivalent experience) * Experience supporting hybrid or remote teams is a plus * Construction, engineering ...

Withum

IT Service Analyst I

Chicago, IL · On-site +1

$65K - $70K/yr

Withum is seeking a Service Technician to support the IT Team in our Lincolnshire , IL office ... Delivering remote support to users throughout the Firm via phone, email, chat or our remote support ...

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Remote Amazon It Support Technician information

What are the key skills and qualifications needed to thrive as a Remote Amazon IT Support Technician, and why are they important?

To thrive as a Remote Amazon IT Support Technician, you need strong troubleshooting, networking, and system administration skills, often supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with Amazon’s internal systems, ticketing platforms like ServiceNow, and remote diagnostic tools is typically required. Excellent communication, problem-solving, and time management abilities help you support users effectively and resolve issues remotely. These skills are vital to ensure seamless IT operations, minimize downtime, and provide high-quality support for Amazon’s distributed workforce.

How does a Remote Amazon IT Support Technician typically collaborate with on-site teams to resolve technical issues?

As a Remote Amazon IT Support Technician, you'll frequently work alongside on-site teams using various communication tools like ticketing systems, video calls, and chat platforms to troubleshoot and resolve technical problems. While you may not be physically present, clear documentation and timely updates are essential for seamless collaboration. You'll often coordinate with warehouse staff, managers, and other IT professionals to ensure minimal downtime and effective issue resolution. Building strong remote communication skills is key to being successful in this role.

What does a Remote Amazon IT Support Technician do?

A Remote Amazon IT Support Technician provides technical assistance and support to Amazon employees or customers, primarily over the internet or phone. Their duties include troubleshooting hardware and software issues, resolving network problems, and ensuring the smooth operation of Amazon's systems and devices. They may also assist with setting up new equipment, maintaining security protocols, and documenting technical solutions. Working remotely, they use various tools to connect to systems, diagnose problems, and guide users through solutions. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Remote Amazon It Support Technician vs Remote Microsoft Support Specialist?

AspectRemote Amazon It Support TechnicianRemote Microsoft Support Specialist
CertificationsAmazon Web Services (AWS) certifications, CompTIA A+Microsoft Certified: Azure Support Engineer, CompTIA A+
Work EnvironmentPrimarily cloud-based, Amazon AWS platforms, remote supportMicrosoft Azure, Windows environments, remote troubleshooting
Employer & Industry UsageAmazon, e-commerce, cloud servicesMicrosoft, software, cloud, enterprise solutions
Common Search & ComparisonYesYes

The Remote Amazon It Support Technician focuses on supporting Amazon's cloud services and e-commerce infrastructure, often requiring AWS certifications. In contrast, the Remote Microsoft Support Specialist primarily handles Microsoft Azure and Windows-based systems. Both roles involve remote troubleshooting, customer support, and technical problem-solving, but they serve different platforms and industries. Understanding these differences helps job seekers target the right certifications and skills for their preferred employer or industry.

What are the most commonly searched types of Amazon It Support Technician jobs in Illinois? The most popular types of Amazon It Support Technician jobs in Illinois are:
What are popular job titles related to Remote Amazon It Support Technician jobs in Illinois? For Remote Amazon It Support Technician jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Amazon It Support Technician jobs in Illinois look for? The top searched job categories for Remote Amazon It Support Technician jobs in Illinois are:
Remote Amazon It Support Technician jobs near you

AV / IT Support Engineer

Sentinel Benefits

Deerfield, IL • On-site, Remote

$40 - $45/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Audio Visual And It Support Engineer

We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance.

This is a contract to hire position located onsite in Deerfield, IL

Qualifications

Required:

  • 2+ years of experience in IT infrastructure or technical support roles.
  • Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).
  • Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
  • Experience with Crestron AV control systems and Polycom Studio X50.
  • Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
  • Working knowledge of Microsoft 365 administration.
  • Excellent troubleshooting skills and ability to communicate technical concepts clearly.
  • Proven ability to work independently and collaboratively in fast-paced environments.
  • Experience supporting executive-level users with professionalism and responsiveness.
  • Strong written and verbal communication skills.
  • The candidate must have a car, as this position requires travel between locations
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

Preferred:

  • Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
  • Experience with Zoom CRC or similar conferencing connectors.
  • Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
  • Experience supporting hybrid work environments and remote collaboration technologies

We focus on candidates that display our "ACE" factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: $40-$45 per hour

What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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