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Fraud Analyst Customer Service Representative Jobs

Bright Mind Solutions LLC

Fraud Data Analyst

Cupertino, CA · On-site

$85 - $90/hr

In this critical role, you will leverage your advanced PySpark expertise (6-9 years) and strong analytical skills to develop and implement robust fraud monitoring solutions that protect our customer ...

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Role: Provide direct leadership and supervision to the Fraud Analyst team within Back Office ... Services, Compliance, and external partners (Visa, Pulse, Verafin, law enforcement) on non-card ...

MVM, Inc.

Revenue Fraud Analyst

Miami, FL · On-site

$105K/yr

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

MVM, Inc.

$105K/yr

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

New

KACE

Revenue Fraud Analyst

Miami, FL · On-site

$105K/yr

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

KACE

Revenue Fraud Analyst

Miami, FL

$105K/yr

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

Central Payments

AML/Fraud Analyst I

Sioux Falls, SD · On-site

Join Central Payments as an AML/Fraud Analyst I , where you'll play a key role in detecting ... customer service is helpful but not required * Familiarity with AML regulations, fraud detection ...

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

Establish and maintain relationships with branch and customer service associates and account ... Compensation Range: $59,085 - $86,922 The posted compensation range on this listing represents UMB ...

US Bank

Fraud Risk Analyst

Minneapolis, MN · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Citizenship and Immigration Services. Learn more about theE-Verify program. The salary range ...

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Fraud Analyst Customer Service Representative information

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How much do fraud analyst customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud analyst customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

What cities are hiring for Fraud Analyst Customer Service Representative jobs?

Cities with the most Fraud Analyst Customer Service Representative job openings:

What states have the most Fraud Analyst Customer Service Representative jobs?

States with the most job openings for Fraud Analyst Customer Service Representative jobs include:

What are popular job titles related to Fraud Analyst Customer Service Representative jobs?

For Fraud Analyst Customer Service Representative jobs, the most frequently searched job titles are:

Fraud Data Analyst

Cupertino, CA • On-site

Bright Mind Solutions LLC
See more jobs at Bright Mind Solutions LLCexternal

$85 - $90/hr

Contractor

Re-posted 16 days ago

Job description

****Local to Cupertino only***Must be local to Cupertino***
 
 

Citizens only

6 months 

full linkedin

Date of birth

NO FAKE RESUMES 

Job Title: Fraud Data Analyst
Company: Big Four Client
Location: Bay Area (CA)
Work Authorization: U.S. Citizen or Green Card Holder
 
Duration: 7+ Months
 
Must have: Development to design and implement fraud monitoring solutions
and fraud prevention strategies.
◦ Analyze large datasets to identify trends, patterns, and anomalies related to gift
card fraud.
◦ Develop and maintain dashboards and reports that monitors suspicious activities
trends.
◦ Create and track fraud KPIs to measure the effectiveness of fraud prevention
strategies.
◦ Proactively identify emerging gift card fraud schemes and develop strategies to
mitigate them.
◦ Collaborate with other fraud analysts, data scientists, and engineers to develop
fraud prevention tools, systems and products."

Overview

We are seeking an experienced Fraud Data Analyst specializing in gift card fraud to join our team in the Bay Area. In this critical role, you will leverage your advanced PySpark expertise (6–9 years) and strong analytical skills to develop and implement robust fraud monitoring solutions that protect our customer's business. You will work cross-functionally with Fraud, Legal, Operations, Product, and Business Development teams to proactively detect, analyze, and mitigate complex gift card fraud schemes.

Key Responsibilities

  • Collaborate with cross-functional teams including Fraud, Legal, Operations, Product, and Business Development to design and implement scalable fraud monitoring solutions and dynamic fraud prevention strategies.
  • Analyze large-scale transactional and behavioral datasets using advanced PySpark to uncover trends, patterns, and emerging anomalies related to gift card fraud.
  • Develop and maintain insightful dashboards and regular reports to monitor suspicious activity trends and fraudulent behaviors.
  • Create and track fraud-specific Key Performance Indicators (KPIs) to measure and optimize the effectiveness of fraud prevention initiatives.
  • Proactively identify and assess new and emerging gift card fraud schemes, recommending and executing risk mitigation strategies.
  • Partner with other fraud analysts, data scientists, and engineers to build and refine fraud prevention tools, machine learning models, and monitoring systems.
  • Communicate analytical findings and recommendations clearly to both technical and non-technical stakeholders.

Required Qualifications:

  • Advanced-level proficiency in PySpark (6–9 years of hands-on experience), including large-scale data processing and ETL workflows.
  • Demonstrated experience in fraud detection, ideally with a focus on gift card fraud.
 
If you are interested or have any references please share resume at mukul@brightmindsol.com