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Fraud Analyst Customer Service Representative Jobs

Towne Family of Companies

Fraud Analyst I

Suffolk, VA · On-site

$52K - $65K/yr

Knowledge of bank products and services. * Ability to handle confidential customer information with ... The physical demands described here are representative of those that must be met by an employee to ...

Seacoast Bank

Fraud Analyst (Temporary)

Sarasota, FL · On-site

Attend court as necessary to represent bank. * Provide reports and status updates on recovery and ... S. Secret Service on counterfeit cash received. * Monitor suspected scams and notify branch ...

Betterment

Sr. Fraud Analyst

New York, NY · Hybrid

$135K - $160K/yr

About Betterment Betterment is a leading, technology-driven financial services company that offers ... As a Senior Fraud Analyst, you will be the analytical owner of our customer risk rating, KYC, and ...

PSECU

Card Fraud Analyst

Harrisburg, PA · On-site

Card Fraud analysts in the Plastic Card Fraud Unit are cross trained to utilize fraud systems and ... Minimize interruption of card services to members; Process Objective: Fast detection of fraud and ...

Seacoast Bank

Fraud Analyst (Temporary)

Tampa, FL · On-site

Attend court as necessary to represent bank. * Provide reports and status updates on recovery and ... S. Secret Service on counterfeit cash received. * Monitor suspected scams and notify branch ...

Cubic Corporation

Sr. Fraud Analyst

Boston, MA · On-site

$82K - $88K/yr

We're the leading integrator of payment and information technology and services for intelligent ... customer impact. The role involves configuring and maintaining fraud detection systems and ...

Recorded Future

Fraud Analyst

New York, NY · On-site

$78K - $117K/yr

Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core ... as customers. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some ...

Fifth Third

Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections ... Meet performance, quality, and customer service standards. * Perform other duties as required.

UnitedHealth Group

Senior Fraud Analyst - Remote

Draper, UT · Hybrid

$72K - $130K/yr

Represent the Fraud Team on new products, projects and programs to help ensure fraud risks and ... Communicate with customers who are victims of fraud, answering their questions and helping them to ...

Byline Bank.

Fraud Analyst II (Chicago, IL)

Chicago, IL · On-site

$61K - $76K/yr

This role reviews transactional activity, customer accounts, and supporting documentation to detect ... service, protected veteran status, family medical history or genetic information, family or ...

Byline Bank.

Fraud Analyst II (Chicago, IL)

Chicago, IL · On-site

$61K - $76K/yr

This role reviews transactional activity, customer accounts, and supporting documentation to detect ... service, protected veteran status, family medical history or genetic information, family or ...

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Fraud Analyst Customer Service Representative information

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How much do fraud analyst customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fraud analyst customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

What cities are hiring for Fraud Analyst Customer Service Representative jobs?

Cities with the most Fraud Analyst Customer Service Representative job openings:

What states have the most Fraud Analyst Customer Service Representative jobs?

States with the most job openings for Fraud Analyst Customer Service Representative jobs include:

What are popular job titles related to Fraud Analyst Customer Service Representative jobs?

For Fraud Analyst Customer Service Representative jobs, the most frequently searched job titles are:

Fraud Analyst I

Suffolk, VA • On-site

Towne Family of Companies
See more jobs at Towne Family of Companiesexternal

$52K - $65K/yr

Full-time

Posted 13 days ago

Job description

Primary Purpose:
This position is a part of the Fraud Management Department, a team that is integral to TowneBank's efforts in the fight against money laundering and fraud. The Fraud Department assists the Bank's businesses to prevent, identify, and report check and deposit fraud through processes implemented to protect the Bank and its members. The Fraud investigations team works to support the branches and other lines of business in the investigation of fraudulent and suspicious activity.
The Fraud Analyst I's primary objective is to investigate anomalous activity through internal referrals and escalated system generated alerts for check and deposit suspicious fraud activity. The Analyst is responsible for preparing well written narratives, obtaining documentation to support the results of investigations conducted, and preparing Suspicious Activity Reports (SARs) when applicable.
The good-faith compensation range for this role is expected to be $52,000.00 to $65,500.00 annually based on the role, market, internal equity, and candidate qualifications.
Essential Responsibilities:
  • Conduct investigations of unusual activity patterns identified through escalated alerts and internal referrals using internal bank systems, open-source searches, and transaction history analysis.
  • Recommend case decisions to management while documenting results of case investigations by preparing supporting documentation and SAR forms to be filed with FinCEN.
  • Conduct 90-day follow-up reviews to determine if there is continued suspicious activity.
  • Monitor identified compromised accounts.
  • Provide support to branch personnel on fraud incidents, completing reports and affidavits.
  • Review and process internal SAR Referral notifications regarding fraudulent activity submitted by branch/department personnel.

Minimum Required Skills & Competencies:
  • 1-3 years of banking experience and working knowledge of branch and/or loan operations.
  • 1 year of fraud, risk management, or compliance experience, helpful if previous skills with fraud transaction review.
  • Ability to comply with regulatory deadlines.
  • Knowledge of bank products and services.
  • Ability to handle confidential customer information with discretion.
  • Ability to work independently within a team setting.
  • Detail oriented with good organizational skills.
  • Strong written and verbal communication skills.
  • Working knowledge of Microsoft Office Suite (Outlook, Excel, Word).
  • Perform other duties as assigned.
  • Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Desired Skills & Competencies:
  • Demonstrated ability to identify fraudulent checks and deposits in a retail setting.
  • General knowledge of federal requirements under the Bank Secrecy Act and familiarity with FFIEC BSA/AML Manual guidelines.
  • Experience in a financial institution with asset size $10B and over.

Physical Requirements:
  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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