Fraud Analyst Customer Service Representative Jobs in Utah

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Fraud Analyst - Eden Prairie, MN or Draper, UT (2374998)

Senior Fraud Analyst - Eden Prairie, MN or Draper, UT - 2374998

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The Senior Fraud Analyst is a member of the Bank Fraud team and acts as a subject matter expert to other departments within the Bank and the Company. The Senior Fraud Analyst will be responsible for reviewing and investigating potential cases of financial fraud on both bank accounts and debit cards. They will also be responsible for performing in-depth data analysis to look for data trends, and patterns. The Senior Fraud Analyst is expected to have a deep understanding of fraud and be able to represent the team as a subject matter expert.

This position follows a hybrid schedule withfour in-office days per week.

This position follows a hybrid schedule withthree in-office days per week.

• Perform in-depth analysis research within banking systems to investigate customer and transactional activity for fraudulent and high-risk activity
• Analyze data for trends and recommend strategies to reduce risk and fraud
• Represent the Fraud Team on new products, projects and programs to help ensure fraud risks and controls are considered throughout implementation
• Take necessary action, when fraud is identified, to prevent additional fraud and work fraud case, per procedure
• Assist in and proactively contribute to the development of fraud detection tactical and strategic planning
• Partner and collaborate with Operations, Compliance, and IT teams to resolve issues and investigate fraud cases
• Serve as a liaison with Information Technology in the development, enhancement, and ongoing maintenance of risk management systems
• Provide training, guidance and education to other team members and other teams on risk and fraud best practices
• Communicate with customers who are victims of fraud, answering their questions and helping them to secure their account
• Communicate significant issues to management; make recommendations when weaknesses are identified
• Balance priorities to meet multiple deadlines

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 4+ years of experience in banking or financial services industry
• 4+ years of experience in payment fraud investigations, and online fraud investigation, or financial crime risk management
• 2+ years of experience in data analytics, statistical analytics and data mining
• 2+ years of experience with SQL
• 2+ years of experience with payment card operations, disputes, chargeback or fraud analysis
• Experience with verbal, written and interpersonal skills and ability to work independently
• Demonstrated ability to work effectively, both independently and within a collaborative team and take ownership of assigned projects and duties
• Ability to work in a hybrid work arrangement in MN or UT

• Bachelor’s Degree Finance, Accounting, Information Technology from an accredited institution
• Experience in healthcare payments, particularly healthcare payments fraud
• Experience in Anti-Money Laundering investigation and Bank Secrecy Act requirements and controls
• People leadership experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from$72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.