Fraud Analyst
Great Barrington, MA · On-site
Completing both inbound and outbound calls Providing excellent customer services at all times ... our next Fraud Analyst. We'd love to meet you! INDMK Privacy Statement FIS is committed to ...
Fraud Analyst
Great Barrington, MA · On-site
Completing both inbound and outbound calls Providing excellent customer services at all times ... our next Fraud Analyst. We'd love to meet you! INDMK Privacy Statement FIS is committed to ...
Fraud Analyst
Holbrook, NY · On-site
$12 - $14/hr
Holbrook, NY Pay: $12-$14 Open Scientific is currently recruiting for an Ecommerce Fraud Analyst to ... Requirements: 1 year Customer Service experience Some college preferably Additional Skills:
Fraud Analyst
Holbrook, NY · On-site
$12 - $14/hr
Holbrook, NY Pay: $12-$14 Open Scientific is currently recruiting for an Ecommerce Fraud Analyst to ... Requirements: 1 year Customer Service experience Some college preferably Additional Skills:
Fraud Analyst
Columbus, OH · On-site
$60 - $80/hr
... services. This role involves monitoring transactions, analyzing patterns, and leveraging fraud ... Essential Functions** • Monitor and analyze customer transactions for potential fraud using ...
Fraud Analyst
Columbus, OH · On-site
$60 - $80/hr
... services. This role involves monitoring transactions, analyzing patterns, and leveraging fraud ... Essential Functions** • Monitor and analyze customer transactions for potential fraud using ...
Fraud Analyst
Los Angeles, CA · On-site
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst
Los Angeles, CA · On-site
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst
Atlanta, GA · On-site
$26 - $30/hr
Resolve customer issues within the scope of existing service level agreements * Determine existing fraud trends by analyzing accounts and transaction patterns * Generate suspicious activity reports ...
Quick apply
Fraud Analyst
Atlanta, GA · On-site
$26 - $30/hr
Resolve customer issues within the scope of existing service level agreements * Determine existing fraud trends by analyzing accounts and transaction patterns * Generate suspicious activity reports ...
Fraud Analyst
Petersburg, VA · Hybrid
$65K - $75K/yr
Osaic Careers Anit-Money Laundering Opportunity in Financial Services Fraud Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La ...
Fraud Analyst
Petersburg, VA · Hybrid
$65K - $75K/yr
Osaic Careers Anit-Money Laundering Opportunity in Financial Services Fraud Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La ...
Fraud Analyst
Roseland, NJ · On-site
The Critical Incident Response Center (CIRC) - Fraud Analyst within ADP''s Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of ...
Fraud Analyst
Roseland, NJ · On-site
The Critical Incident Response Center (CIRC) - Fraud Analyst within ADP''s Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of ...
Fraud Analyst
Atlanta, GA · Hybrid
$65K - $75K/yr
Osaic Careers Anit-Money Laundering Opportunity in Financial Services Fraud Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La ...
Fraud Analyst
Atlanta, GA · Hybrid
$65K - $75K/yr
Osaic Careers Anit-Money Laundering Opportunity in Financial Services Fraud Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La ...
Fraud Analyst
Winston Salem, NC · On-site
Prior experience in a customer service or operations role with exposure to fraud or risk-related tasks is beneficial * Demonstrated ability to analyze account activity, identify suspicious patterns ...
Fraud Analyst
Winston Salem, NC · On-site
Prior experience in a customer service or operations role with exposure to fraud or risk-related tasks is beneficial * Demonstrated ability to analyze account activity, identify suspicious patterns ...
Fraud Analyst
Saint Petersburg, FL · On-site
$60 - $80/hr
The Fraud Analyst will collaborate with business partners across the organization, advisors ... Ensure investigations are completed within established service level agreements and regulatory ...
Fraud Analyst
Saint Petersburg, FL · On-site
$60 - $80/hr
The Fraud Analyst will collaborate with business partners across the organization, advisors ... Ensure investigations are completed within established service level agreements and regulatory ...
Fraud Analyst
Ruston, LA · On-site
Works incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST). * Reviews ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Fraud Analyst
Ruston, LA · On-site
Works incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST). * Reviews ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Fraud Analyst
NY · Remote
$66K - $75K/yr
For more than 100 years, MCU has provided affordable financial products and convenient services to ... The Fraud Analyst is responsible for continuously working towards preventing and mitigating losses ...
Quick apply
Fraud Analyst
NY · Remote
$66K - $75K/yr
For more than 100 years, MCU has provided affordable financial products and convenient services to ... The Fraud Analyst is responsible for continuously working towards preventing and mitigating losses ...
Fraud Analyst
$100K - $135K/yr
Conduct thorough reviews of customer activity, account behavior, and transaction patterns to ... the financial services or fintech sector. * Working knowledge of BSA/AML regulations, OFAC ...
Quick apply
Fraud Analyst
$100K - $135K/yr
Conduct thorough reviews of customer activity, account behavior, and transaction patterns to ... the financial services or fintech sector. * Working knowledge of BSA/AML regulations, OFAC ...
BSA/Fraud Analyst
Monticello, IL · On-site
$60 - $80/hr
Perform customer risk assessments, Enhanced Due Diligence (EDD) reviews, and ongoing monitoring of ... With $500 million in assets, we offer a full range of retail and commercial banking services ...
BSA/Fraud Analyst
Monticello, IL · On-site
$60 - $80/hr
Perform customer risk assessments, Enhanced Due Diligence (EDD) reviews, and ongoing monitoring of ... With $500 million in assets, we offer a full range of retail and commercial banking services ...
Fraud Analyst AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation ... customer experience, and financial services to solve government mission challenges, enabling ...
Fraud Analyst AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation ... customer experience, and financial services to solve government mission challenges, enabling ...
Fraud Analyst
Bird In Hand, PA · On-site
$60 - $80/hr
It is a wonderful opportunity to help protect the bank and its customers. * Collect and analyze large volumes of financial data for potential fraud using reports, systems and software available.
Fraud Analyst
Bird In Hand, PA · On-site
$60 - $80/hr
It is a wonderful opportunity to help protect the bank and its customers. * Collect and analyze large volumes of financial data for potential fraud using reports, systems and software available.
Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm,
Cincinnati, OH · On-site
Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections ... Meet performance, quality, and customer service standards. * Perform other duties as required.
Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm,
Cincinnati, OH · On-site
Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections ... Meet performance, quality, and customer service standards. * Perform other duties as required.
Fraud Analyst 1
Henderson, NV · On-site
$20/hr
As part of Paysign's Fraud and Disputes department, the Fraud Analyst is responsible for minimizing ... At least 2 years of relevant experience in a customer service or similar role, preferably within ...
Quick apply
Fraud Analyst 1
Henderson, NV · On-site
$20/hr
As part of Paysign's Fraud and Disputes department, the Fraud Analyst is responsible for minimizing ... At least 2 years of relevant experience in a customer service or similar role, preferably within ...
BSA/Fraud Analyst
Monticello, IL · On-site
$50K - $65K/yr
Perform customer risk assessments, Enhanced Due Diligence (EDD) reviews, and ongoing monitoring of ... With $500 million in assets, we offer a full range of retail and commercial banking services ...
Quick apply
BSA/Fraud Analyst
Monticello, IL · On-site
$50K - $65K/yr
Perform customer risk assessments, Enhanced Due Diligence (EDD) reviews, and ongoing monitoring of ... With $500 million in assets, we offer a full range of retail and commercial banking services ...
Fraud Analyst I
Suffolk, VA · On-site
$52K - $65K/yr
Knowledge of bank products and services. * Ability to handle confidential customer information with ... The physical demands described here are representative of those that must be met by an employee to ...
Fraud Analyst I
Suffolk, VA · On-site
$52K - $65K/yr
Knowledge of bank products and services. * Ability to handle confidential customer information with ... The physical demands described here are representative of those that must be met by an employee to ...
Fraud Analyst Customer Service Representative information
See salary details
$10.82 - $12.28
4% of jobs
$12.28 - $13.75
9% of jobs
$14.87 is the 25th percentile. Wages below this are outliers.
$13.75 - $15.21
15% of jobs
$15.21 - $16.67
20% of jobs
The median wage is $16.80 / hr.
$16.67 - $18.14
19% of jobs
$18.80 is the 75th percentile. Wages above this are outliers.
$18.14 - $19.60
17% of jobs
$19.60 - $21.07
7% of jobs
$21.07 - $22.53
4% of jobs
$22.53 - $23.99
2% of jobs
$23.99 - $25.46
1% of jobs
$25.46 - $26.92
1% of jobs
$10
$18
$26
How much do fraud analyst customer service representative jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for fraud analyst customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.
What does a fraud analyst customer service representative do?
A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.
What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?
To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.
How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?
Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.
What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?
| Aspect | Fraud Analyst Customer Service Representative | Fraud Investigator |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFE | Often requires similar certifications, with a focus on fraud examination or investigation |
| Work Environment | Customer service centers, call centers, or online support platforms | Investigative settings, including offices or fieldwork |
| Employer & Industry | Financial institutions, credit card companies, banks | Financial institutions, law enforcement agencies, or private investigation firms |
| Search & Comparison Intent | Understanding roles related to customer support and fraud detection | Deep investigation and case resolution of fraud incidents |
While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.
What cities are hiring for Fraud Analyst Customer Service Representative jobs?
Cities with the most Fraud Analyst Customer Service Representative job openings:
What states have the most Fraud Analyst Customer Service Representative jobs?
States with the most job openings for Fraud Analyst Customer Service Representative jobs include:
What are popular job titles related to Fraud Analyst Customer Service Representative jobs?
For Fraud Analyst Customer Service Representative jobs, the most frequently searched job titles are:
Fraud Analyst
Great Barrington, MA • On-site
FIS •
IT Services • 10K+ employees10,000+ employees
Full-time
Medical, Life, Retirement, PTO
Posted 25 days ago
FIS Global rating
7.4
Based on 10 frontline employees who took The Breakroom Quiz
169th of 247 rated software companies
Job description
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: 12.71
Now offering an unsociable hour's allowance, please see benefits below!
Unsociable hours allowance: An additional 1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
Fully paid training provided on-site where applicable
MediCash Healthcare Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays
Option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
Bereavement Leave - (5 Days Leave at Full Pay)
Dependent Leave - (2 Days at Full Pay)
Free onsite parking
Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
Completing both inbound and outbound calls
Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
Generating and assisting with completion of reports
Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
Organising replacement credit cards for customers
Logging and processing complaints
Noticing and reporting trends and common pitfalls
Providing expert advice and support to other internal teams, providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
Customer service experience (face to face or telephone)
Good IT literacy
Experience working in a fast-paced environment
Good data analysis skills
Excellent problem-solving skills
Organizational skills
Experience with critical and detailed work
Excellent communication skills both verbal and written
The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We'd love to meet you!
INDMK
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
What FIS Global employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About FIS
Sourced by ZipRecruiter
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Jacksonville , FL, US
Year founded
1968