Fraud Analyst Customer Service Representative Jobs in Ohio

Job Description

The Fraud Analyst is responsible for detecting, preventing, mitigating, and recovering from fraudulent activity across all banking products and services. This role involves monitoring transactions, analyzing patterns, and leveraging fraud detection tools to identify suspicious behavior. The analyst partners with internal business units and engages directly with customers to resolve issues, minimize financial loss, and strengthen fraud prevention strategies. The role also involves triaging reported activity and creating cases for Investigators to ensure timely and accurate escalation of fraud incidents. Additionally, the position ensures compliance with regulatory requirements and contributes to the development of policies and controls that enhance the bank's fraud risk management framework.
Essential Functions
Monitor and analyze customer transactions for potential fraud using advanced detection systems and other processes
Conduct reviews and complete documentation with the highest level of quality, accuracy, and attention to detail
Demonstrate knowledge of fraud typologies to recognize unusual/suspicious activity
Partner with internal teams and communicate directly with customers to ensure timely resolution and prevention of fraudulent transactions.
Determine whether alerts should be escalated to the investigation group based on Northwest policies and procedures
Collect, analyze, and safeguard sensitive information concerning the customers of Northwest
Effectively maintain customer and case files, records, and related documentation
Identify emerging fraud trends and recommend strategies to prevent future occurrences to leadership
Adhere to the performance metrics provided by Northwest management and continue education to stay current with any regulatory expectations
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

What You Bring to the Team
Complete other duties as assigned
Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business, Finance or equivalent field
Work Experience
Less than 1 year Bank or fraud related experience
Less than 1 year Branch banking or banking operations
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of regulatory and compliance standards.
Ability to understand account histories and transactions
Knowledge of check cashing laws
Data Analysis, reviewing and understanding data sets to identify suspicious activities and trends
Knowledge of bank regulations surrounding fraud
knowledge of Microsoft office products - including Word, Excel, Powerpoint and Outlook

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.