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Fraud Analyst Customer Service Representative Jobs in Indiana

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

Job Title: Associate Customer Service Rep I Location: Lafayette, IN 47903 Duration: 12 Months ... Solve simple customer problems and analyze customer service needs for communication to service and ...

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Fraud Analyst Customer Service Representative information

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

What cities in Indiana are hiring for Fraud Analyst Customer Service Representative jobs?

Cities in Indiana with the most Fraud Analyst Customer Service Representative job openings:

Customer Service Representative

Indianapolis, IN • On-site

Best Way Disposal
Clean Energy Semiconductors Manufacturing • 51 - 200 employees
Learn more about Best Way Disposalexternal

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Job Description

Best Way Disposal is currently seeking motivated customer service representatives to service our growing customer base. Competitive pay and benefits package. Insurance and 401k are available.

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Customer Service Representative Requirements:

- Applicants must have a High School Diploma/GED

- Applicant must work one (1) weekend per month

- Applicants must pass a drug test

Benefits

  • Company Match 401k after 1 Year
  • Paid Time Off after 90 days
  • Medical Insurance after 90 Days
  • Paid Holidays after 90 Days

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Job Type: Full-time