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Fraud Analyst Customer Service Representative Jobs in Indiana

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

Customer Service Representative Job Number: 365920 Category: Administrative Description: Job Title ... Solve simple customer problems and analyze customer service needs for communication to service and ...

ICONMA

Associate Customer Service Rep I

Lafayette, IN · On-site

$15.50 - $21/hr

Associate Customer Service Rep I Our client, a Coatings and Paints company, is looking for an ... Solve simple customer problems and analyze customer service needs for communication to service and ...

First Financial Bank NA

Teller CSR

Evansville, IN · On-site

$14.75 - $19.25/hr

Teller/Customer Service Representative Location: Evansville, IN (On-Site) Status: Full-Time, Hourly ... Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be ...

First Financial Bank NA

Teller CSR

Brazil, IN · On-site

$14.25 - $18.50/hr

Teller/Customer Service Representative Location: Brazil 59, IN (On-Site) Status: Full-Time, Hourly ... Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be ...

First Financial Bank NA

Teller CSR

Cayuga, IN · On-site

$14.75 - $19.50/hr

Teller/Customer Service Representative Location: Cayuga, IN (On-Site) Status: Full-Time, Hourly Non ... Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be ...

First Financial Bank NA

Teller CSR

Clinton, IN · On-site

$14.50 - $19/hr

Teller/Customer Service Representative Location: Crown Hill, Clinton, IN (On-Site) Status ... Identify and prevent fraud while ensuring compliance with banking regulations. * Collaborate: Be ...

Pierre Strand

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of ...

CAP Productions

Customer Service Representative

Richmond, IN · On-site

$14.25 - $19.50/hr

Customer Service Representative CAP Productions, a leader in customer-oriented services, is excited to announce a job opening for a Customer Service Representative. This full-time position requires a ...

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Fraud Analyst Customer Service Representative information

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

What cities in Indiana are hiring for Fraud Analyst Customer Service Representative jobs?

Cities in Indiana with the most Fraud Analyst Customer Service Representative job openings:

Customer Service Representative

Lafayette, IN • On-site

Belcan
IT Services • 5 - 10K employees
Learn more about Belcanexternal

$24/hr

Other

Re-posted 17 days ago

Job description

Customer Service Representative

Job Number: 365920

Category: Administrative

Description: Job Title: Associate Customer Service Rep I

Pay Rate: $24/hr.

Location: Lafayette, IN

Area Code: 765

ZIP Code: 47903

Start Date: Right Away

Keywords: #LafayetteoJobs; #CustomerServiceRepjobs; #INDP+

This is 12 Months contract role and the role will lead to a direct hire position for the right candidate.

Job Description:

  • Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

  • The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.

  • The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.

  • Solve simple customer problems and analyze customer service needs for communication to service and technical departments.

  • Frequently reports to the Customer Service Manager.

  • 0-3 years.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Location: Lafayette , IN

Minimum Experience (yrs): 0-3

Required Education: Not Specified

Benefits:

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Belcan logo

About Belcan

Sourced by ZipRecruiter

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1958

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