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Fraud Analyst Customer Service Representative Jobs in Rio Rancho, NM

Nopaces LLC

CSR

Albuquerque, NM

$15 - $20/hr

Number 1 Plumbing, A/C, Solar & Electric is seeking a Customer Service Representative (CSR) to provide friendly, responsive support and help customers schedule service and resolve questions ...

Leidos

Customer Service Representative

Albuquerque, NM · On-site

$17/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

Leidos

Customer Service Representative

Albuquerque, NM · On-site

$17/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

Circle K

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsFraud Analyst Customer Service Representative JobsFraud Analyst Customer Service Representative Jobs in Rio Rancho, NM

Fraud Analyst Customer Service Representative information

See Rio Rancho, NM salary details

$10

$16

$25

How much do fraud analyst customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud analyst customer service representative in Rio Rancho, NM is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.08 per hour, depending on experience, location, and employer.

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

Customer Service Representative

Albuquerque, NM

Golden Crown Panaderia
See more jobs at Golden Crown Panaderiaexternal

$11.50 - $15/hr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Greet customers, take their orders, and assist them to ensure a positive experience.

  • Ring up orders accurately, know the menu, and provide product and service information.

  • Resolve customer issues, record and update account information, and support team members as needed.

Job description

Now Accepting

Applications for Part Time/ Full Time Customer Service.

Our Customer service representatives are the face of Golden Crown Panaderia

From making drinks and serving cakes to delivering food and helping; these menu experts can tell you everything about our bakery items, Beverages,Pizzas, Sandwiches and Salads.

As a Customer service representative you are in charge of welcoming customers, taking their orders, helping them have a great experiences,

As a Customer service representative, it’s up to

you among other tasks to:

  • Ring up orders quickly and accurately.
  • Know our menu.
  • Help customers with questions or requests.
  • Deliver excellent customer service in every circumstance.
  • Convey energy, warmth, and a passion for good eating.
  • Step in and support your manager and team.

This opportunity is for you if:

  • You enjoy people and have great communication skills.
  • You want to be part of a fun, energized team that works hard and laughs often.
  • You like the hustle and bustle of the hospitality industry.
  • You’re committed to health and food safety.
  • You’re at least 16 years of age.
  • You are passionate about our Guiding Values and Behaviors:
  • Warmth for guests: Making people smile
  • Bold thoughts, taking risks
  • Own it: Finding solutions and taking initiative
  • Win together: Working (and winning) as a team
  • Inspire and celebrate: Having fun and celebrating success
  • Rooted in respect: Seeing the best in others
Main Responsibilities of a Customer Service Representative
  • Serves customers by providing all necessary service and product information.
  • Resolves service and product problems.
  • Ensures customer satisfaction and pleasant user experience.
Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

We describe our Bakery as “Fast Paced, & Fun” We are looking for

someone to join our team for Weekends!

We are famous for our bizcochitos, Bread, Empanadas & home made Pizza dough!

Day to Day duties include but are not limited to: Excellent guest

service, making coffees, tossing & topping world class pizzas,

making fantastic sandwiches, slicing bread, learning all about bread,

prep work, cleaning duties & cookies.

We will be serving beer & wine soon. (Company will provide details at time of service start)

21+ Not required.

Responsibilities of a Customer Service Representative
  • Answers service and product questions to inform customers.
  • Recommends other services and products based on the known information.
  • Records account information to open customer account (Perks Club).
  • Updates account information.
  • Maintains customer records.
  • Resolves service and product problems.
  • Clarifies customers' complaints.
  • Determines the cause of the problem.
  • Provides adequate solutions to problems according to the policy.
Customer Service Representative Job Requirements
  • Multitasking
  • Analyzing information
  • Resolving conflict
  • Phone skills
  • Listening
  • Documentations skills
  • Market Knowledge
  • Problem-solving
  • Quality focus
  • Communication skills
  • Product knowledge
  • Customer service

Who Are We?
Golden Crown Panaderia is an old fashioned neighborhood bakery in the Albuquerque Old Town area. As your neighborhood bakery, we have been consistently bringing the best of traditional New Mexican recipes to you since 1972.
Golden Crown is a family-owned, father-son ran business. Pratt Morales started the business in 1972. His son, Christoper Morales, grew up in the bakery and is now running the business with his father.
We have grown over the years to offer diversity that no other bakery offers with sandwiches on our homemade breads, pizza on your choice of three homemade doughs, salads, cheese and garlic bread, fruit smoothies and milkshakes, tea from the NM Tea Co, gourmet coffees, beer on tap from several local breweries, wine, loafs of bread including our famous green chili bread and specialty breads, and our assortment of pastries and cookies.
We have supplied breads and pastries to many of Albuquerque’s finest restaurants and hotels including the Hyatt Hotel, Petroleum Club, Smirolls International Cuisine, Albuquerque Convention Center, Amadoes Pizza, etc. Many of our wholesale and retail customers have been using our baked good for over 25 years.
We are committed to preserving the integrity of an old fashioned neighborhood bakery.