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Fraud Analyst Customer Service Representative Jobs in Rio Rancho, NM

Culligan 93IL

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail ...

U-Haul

Customer Service Representative

Rio Rancho, NM · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

WaFd Bank

Customer Service Representative

Albuquerque, NM · On-site

$19.47/hr

Customer Service Representative Location : Location US-NM-Albuquerque Location/Org Data : Name Osuna Location : Address 4400 Osuna Rd NE Location : City Albuquerque Location : State/Province NM ID ...

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$19.47/hr

Customer Service Representative Location : Location US-NM-Rio Rancho Location/Org Data : Name Rio Rancho Location : Address 4090 Sabana Grande Ave SE Location : City Rio Rancho Location : State ...

Culligan

Customer Service Representative

Albuquerque, NM · On-site

$18 - $21/hr

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail ...

Culligan

Customer Service Representative

Albuquerque, NM · On-site

$18 - $21/hr

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail ...

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rio Rancho, NM · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Los Lunas, NM · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsFraud Analyst Customer Service Representative JobsFraud Analyst Customer Service Representative Jobs in Rio Rancho, NM

Fraud Analyst Customer Service Representative information

See Rio Rancho, NM salary details

$10

$16

$25

How much do fraud analyst customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud analyst customer service representative in Rio Rancho, NM is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.08 per hour, depending on experience, location, and employer.

What does a fraud analyst customer service representative do?

A Fraud Analyst Customer Service Representative is responsible for identifying and investigating fraudulent activities on customer accounts, such as unauthorized transactions or identity theft. They analyze account activity, communicate with customers to verify suspicious transactions, and collaborate with internal teams to resolve issues. In addition to detecting fraud, they provide customer support, educate clients on fraud prevention, and help ensure the security of financial information. Their work helps protect both the company and its customers from financial loss and reputational damage.

What are the key skills and qualifications needed to thrive as a fraud analyst customer service representative?

To excel as a Fraud Analyst Customer Service Representative, you need strong analytical abilities, attention to detail, and foundational knowledge in banking or financial services, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and CRM tools is typically required. Excellent communication, problem-solving, and empathy are crucial for effectively assisting customers and resolving issues. These skills are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

How does a fraud analyst customer service representative typically collaborate with other departments to resolve complex cases?

Fraud Analyst Customer Service Representatives often work closely with teams such as risk management, IT, and legal to investigate and resolve sophisticated fraud cases. They may coordinate with these departments to gather additional evidence, escalate suspicious activity, and implement preventive measures. Effective communication and timely information sharing are key, as these collaborations help ensure a swift and accurate resolution that protects both the company and its customers. This cross-functional teamwork also provides valuable learning opportunities and insight into broader organizational processes.

What is the difference between Fraud Analyst Customer Service Representative vs Fraud Investigator?

AspectFraud Analyst Customer Service RepresentativeFraud Investigator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications like ACFE or CFEOften requires similar certifications, with a focus on fraud examination or investigation
Work EnvironmentCustomer service centers, call centers, or online support platformsInvestigative settings, including offices or fieldwork
Employer & IndustryFinancial institutions, credit card companies, banksFinancial institutions, law enforcement agencies, or private investigation firms
Search & Comparison IntentUnderstanding roles related to customer support and fraud detectionDeep investigation and case resolution of fraud incidents

While both roles involve fraud detection, a Fraud Analyst Customer Service Representative primarily handles customer inquiries and initial fraud alerts, focusing on support and prevention. In contrast, a Fraud Investigator conducts in-depth investigations into fraud cases, gathering evidence and resolving complex issues.

Customer Service Representative

Los Lunas, NM • On-site

SBM Management Services LP
Technology, Communication and Media • 5 - 10K employees
Learn more about SBM Management Services LPexternal

$16 - $17/hr

Full-time

Re-posted 13 days ago

SBM Management Services rating

5.8

Company rating: 5.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

200th of 261 rated facilities management

Job description

Title:
Customer Service Representative
Job Description:
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Perform janitorial duties
  • Perform all duties listed on the daily schedule
  • Operate motorized cleaning equipment
  • Maintain daily upkeep of assigned area
  • Report incidents and hazardous conditions to supervisor
  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Perform repetitive tasks
  • Maintain clean work area
  • Follow all protocols, company procedures, policies, and rules
  • Take direction and respond to supervision
  • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
  • Fill in during staff shortage
  • Support shift lead in completing punch-list items
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Understand reporting systems, and of the environment

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience
No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver's license.
Completed all safety and task training certification.
May be required to be forklift certified.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Shifts and Compensation
Monday through Friday 6am -2:30pm
$16.00-$17.00 per hour
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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