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Who We Are
Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.
Your Role in Our Journey
Wine Enthusiast is seeking a Local Delivery Coordinator who can provide assistance to our customers working from our distribution center in South River, NJ. The Coordinator's primary responsibility is to accurately enter customer orders for shipment and provide timely information to our Customer Service and Sales teams.
What You'll Be Uncorking
Key Responsibilities:

• Enter customer "Door to Door" and "White Glove" orders using the appropriate carrier's website according to Wine Enthusiast's routing guide.
• Contact multiple carriers to coordinate the pick up schedule for LTL shipments based on volume.
• Assist with labeling and inspection of all outbound freight.
• Act as a liaison with both the sales department and customer service departments to facilitate all special order customer requests in order to satisfy client expectations and complete customer cancellations.
• Enter Business to Business LTL orders as described in each partner's routing specifications. This includes Costco, BBB, Home Depot, Best Buy, etc.
• Use FedEx Ship Manager to enter Third Party orders and provide daily tracking follow up whenever needed

The Perfect Blend (What You Bring to the Table)
Qualifications:

• Prior customer service experience
• Strong multi-tasking and organizational skills
• Ability to work in high demand environment with minimal supervision
• Excellent interpersonal and communication skills

This is an on-site, full-time position at our Warehouse location in South River, NJ.
Our Commitment to You
Unlimited PTO, Full Medical, Dental and Vision benefits, 401(K) Match, FSA, Flexible Work Environment, Pet Discount Plans, Employee Discount, Flexible Schedule, Dynamic and Collaborative work culture.
Our Core Values
JOY
We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees' home lives. We encourage fun, discovery, adventure and health for our teams.
EMPATHY
We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one's time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.
TRANSPARENCY
Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.
PASSION
We're not just a company; we're a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.
INNOVATION
We value those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.
COLLABORATION
We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.
Our Commitment to Inclusion & Equity
At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.
Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you'll join us with a glass in hand.
The pay range for this role is:
19 - 20 USD per hour (1000 Amboy)