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Flight Concierge Jobs (NOW HIRING)

Flexjet

Owner Concierge

Cleveland, OH

$15 - $19.50/hr

Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery ... or concierge-level client service, with a strong focus on team management and operational ...

Agi

Airport Concierge

San Francisco, CA · On-site

$18.25 - $23.50/hr

Customer Service Skills - Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.

Our World Energy

Concierge Builder

Phoenix, AZ · On-site

$15 - $19.25/hr

Communicate frequently and proactively to surface emerging needs, validate in-flight work, and keep ... Concierge Prototyping: Design, develop, and test high-touch "Phase 1" prototypes utilizing code ...

Agi

Airport Concierge

Boston, MA · On-site

$16.75 - $21.75/hr

Customer Service Skills - Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.

New

Crescent

Jet Center - Airport Concierge

Horseshoe Bay, TX · On-site

$15.25 - $19.75/hr

Jet Center Concierge Horseshoe Bay Resort - Jet Center Position Overview The Jet Center Concierge ... Flight Coordination: Schedule arrivals and departures using aviation software; monitor email and ...

Jet Linx Aviation

Jr. Concierge

Englewood, CO · On-site

$20 - $30/hr

The Jr Concierge show attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients. Duties ...

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Flight Concierge information

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How much do flight concierge jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for flight concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Flight Concierge job?

A Flight Concierge assists passengers with personalized travel services, ensuring a seamless and comfortable experience. They handle VIP arrangements, coordinate transportation, manage special requests, and provide real-time flight updates. Their role often includes liaising with airline staff, airport personnel, and luxury service providers to meet client needs. This position requires excellent communication, discretion, and a strong focus on customer service.

What are the key skills and qualifications needed to thrive in the Flight Concierge position, and why are they important?

To excel as a Flight Concierge, you need expertise in travel coordination, customer service, and itinerary management, often supported by experience in the aviation or hospitality industry. Familiarity with reservation systems, private aviation platforms, and occasionally GDS (Global Distribution Systems) is valuable for managing bookings and special requests. Outstanding interpersonal skills, discretion, and problem-solving set top performers apart in this role. These competencies are crucial to provide seamless, high-touch service for clients and ensure memorable travel experiences.

What types of clients and requests does a Flight Concierge typically handle?

Flight Concierges commonly work with high-profile or VIP clients, including corporate executives, celebrities, and affluent travelers, who expect exceptional, personalized service. Their requests can range from arranging complex multi-leg flight itineraries to organizing bespoke amenities, catering, ground transportation, and last-minute changes. The role frequently requires multitasking, quick decision-making, and liaising with pilots, airport staff, and luxury service providers to anticipate and fulfill client needs. Being proactive and detail-oriented is key, as you’ll be entrusted with ensuring flawless travel experiences from start to finish.

More about Flight Concierge jobs
What cities are hiring for Flight Concierge jobs? Cities with the most Flight Concierge job openings:
What states have the most Flight Concierge jobs? States with the most job openings for Flight Concierge jobs include:
What job categories do people searching Flight Concierge jobs look for? The top searched job categories for Flight Concierge jobs are:
Flight Concierge jobs near you
Infographic showing various Flight Concierge job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Owner Concierge

Owner Concierge

Flexjet

Cleveland, OH

$15 - $19.50/hr

Other

Posted 8 days ago

Flexjet rating

8.2

Company rating: 8.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

9th of 53 rated aviation services

Job description

Flexjet is seeking a highly polished and service-focused professional to join our Owner Services team as an Owner Concierge. As the primary point of contact for a portfolio of Flexjet Owners, this role is responsible for delivering a seamless, white-glove experience from booking through post-trip follow-up. From complex trip coordination to personalized service touches, the Owner Concierge ensures each journey reflects the excellence and attention to detail that defines the Flexjet brand.

This role requires a sophisticated understanding of luxury service, exceptional attention to detail, and the ability to anticipate and fulfill the unique needs of our high-net-worth clientele. As Flexjet continues to evolve as a full lifestyle brand, our Owner Concierge plays a critical role in curating elevated, seamless journeys in the air and beyond.

DUTIES & RESPONSIBILITIES
  • Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
  • Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
  • Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
  • Maintain detailed and up-to-date Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
  • Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
  • Conduct pre-trip quality assurance checks to uphold Flexjets white-glove standards.
  • Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
  • Lead the Owner journey from initial booking through billing, including both domestic and international travel, with a commitment to excellence at every stage.
  • Act as the internal expert on assigned Owners, serving as the primary resource for preferences, travel patterns, and service nuances.
  • Review and approve catering and special requests, curating onboard experiences that exceed expectations.
  • Deliver intentional surprise-and-delight moments that elevate the Owner experience and reflect Flexjets luxury service ethos.
  • Partner with Sales leadership on tours, retention strategies, and relationship management for high-value clients.
  • Perform additional duties and responsibilities as assigned in support of Flexjets mission of service excellence.

REQUIRED SKILLS & ATTRIBUTES

  • Impeccable communication skills with a polished, service-forward approach.
  • Strong attention to detail, with the ability to anticipate needs and multitask in a fast-paced, high-touch environment.
  • Composed, solutions-driven, and professional under pressure.
  • Prior experience serving VIP or high-net-worth clients within luxury travel, hospitality, or private aviation.
  • Highly collaborative and adaptable, with a team-first mindset.
EDUCATION & EXPERIENCE
  • Associates degree (A.A.) or equivalent experience in luxury hospitality, aviation, or high-end client services required, advanced education or certifications in business or service management a plus.
  • 2-4 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
  • Proven track record of delivering personalized service and building trusted relationships with high-net-worth clients.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.
SCHEDULE & POSITION EXPECTATIONS
  • Schedule: Full-time, front half or back half of the week at our Global Headquarters in Cleveland, OH.
  • Available to support the team during evenings, weekends, and holidays as needed
  • Flexibility required to support a 24/7/365 operation

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