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Flight Concierge Jobs in Boca Raton, FL (NOW HIRING)

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Flight Concierge information

See Boca Raton, FL salary details

$10

$17

$24

How much do flight concierge jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for flight concierge in Boca Raton, FL is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.17 per hour, depending on experience, location, and employer.

What is a Flight Concierge job?

A Flight Concierge assists passengers with personalized travel services, ensuring a seamless and comfortable experience. They handle VIP arrangements, coordinate transportation, manage special requests, and provide real-time flight updates. Their role often includes liaising with airline staff, airport personnel, and luxury service providers to meet client needs. This position requires excellent communication, discretion, and a strong focus on customer service.

What are the key skills and qualifications needed to thrive in the Flight Concierge position, and why are they important?

To excel as a Flight Concierge, you need expertise in travel coordination, customer service, and itinerary management, often supported by experience in the aviation or hospitality industry. Familiarity with reservation systems, private aviation platforms, and occasionally GDS (Global Distribution Systems) is valuable for managing bookings and special requests. Outstanding interpersonal skills, discretion, and problem-solving set top performers apart in this role. These competencies are crucial to provide seamless, high-touch service for clients and ensure memorable travel experiences.

What types of clients and requests does a Flight Concierge typically handle?

Flight Concierges commonly work with high-profile or VIP clients, including corporate executives, celebrities, and affluent travelers, who expect exceptional, personalized service. Their requests can range from arranging complex multi-leg flight itineraries to organizing bespoke amenities, catering, ground transportation, and last-minute changes. The role frequently requires multitasking, quick decision-making, and liaising with pilots, airport staff, and luxury service providers to anticipate and fulfill client needs. Being proactive and detail-oriented is key, as you’ll be entrusted with ensuring flawless travel experiences from start to finish.

What are popular job titles related to Flight Concierge jobs in Boca Raton, FL? For Flight Concierge jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Flight Concierge jobs in Boca Raton, FL look for? The top searched job categories for Flight Concierge jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Flight Concierge jobs? Cities near Boca Raton, FL with the most Flight Concierge job openings:
Flight Concierge jobs near you
Infographic showing various Flight Concierge job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 70% Full Time, 16% Part Time, and 12% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,658 per year, or $17.1 per hour.
Customer Experience Specialist

Customer Experience Specialist

Tropic Ocean Airways

Fort Lauderdale, FL • On-site

$17 - $22.50/hr

Full-time

Posted 9 hours ago

Job description

TROPIC OCEAN AIRWAYS LLC

CUSTOMER EXPERIENCE SPECIALIST (CES)

Directly Reports To: Manager of Customer Experience

Mission of

this Position: Work directly with scheduled service and Charter guests. The CES team assists with booking, rescheduling, cancelling, and completing tasks needed to exceed overall guest experience. The CES works directly with Air concierge to ensure all information is accurate no later than 48 hours prior to departure. Coordinate directly with the operational team to distribute final items and represent sales team each day for ops call. Assist with charter task coverage during overflow and ensure 7-day coverage. 

Key Responsibilities:

Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs/Checklist and aligning with core values of the organization. 

Monitors and funnels all inbound phone and email lead requests to CSS/Air Concierge: 

  • Create contact/Deal for incoming lead (New/Existing) 

  • Transfer phone call if personnel is available 

  • Distribute Requests for Pricing (RFPs) accordingly   

Ensure all information for all charters is complete 

  • Verify Manifest information is accurate 

  • Pre-flight emails and call confirmation with guests no later than 48 hours prior to flight, including finalizing any outstanding items needed prior to travel (weight, pets, documents, COVID tests, etc.) 

  • Follow up with tasking for Cargo, Operations, Pilots, and Mx as needed

Responsible for all reservation requests for scheduled service and handles challenges 

  • Books seats by phone/email when requested 

  • Handles cancellations and schedule changes 

  • Reviews bookings day prior for accuracy 

  • Handles changes in reservations as needed 

Additional Duties will include, but are not limited to: 

  • Flight following to alert agents of issues 

  • Additional tasks as required by Station Manager  

  • Attend to the following- Car Services, manifest information, correction of routing, paperwork, cargo information, and/or special requests 

  • Share expertise and best practices with new recruits and co-workers 

  • Maintain excellent product knowledge and attend all training sessions 

  • Participate in coaching sessions to find opportunities for improvement 

  • Support sales agent/account executive/concierge team in non-revenue tasks.

  • Demonstrate keen communication skills to provide excellence in customer service both internally and externally.  

Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.