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Flexible Remote Empathetic Listener Jobs (NOW HIRING)

Sofa.com

Sabi@ (Customer Experience)

$16.50 - $22.25/hr

You are an empathetic listener who can understand and distill customer needs * You are high goals ... We believe in a flexible environment where you have the freedom to make your job match your ...

Consuela

Customer Experience Rep

$16.50 - $22.25/hr

Remote Reports To: Customer Experience Manager Department: Marketing FLSA: Exempt About Consuela ... Empathetic Listener : You genuinely care. You pause, understand, and respond with warmth and ...

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Flexible Remote Empathetic Listener information

What is the difference between Flexible Remote Empathetic Listener vs Customer Service Representative?

AspectFlexible Remote Empathetic ListenerCustomer Service Representative
CredentialsNone required, often prefers communication or psychology backgroundHigh school diploma or equivalent; sometimes customer service certifications
Work EnvironmentRemote, flexible hours, focus on listening and emotional supportRemote or on-site, structured shifts, focus on resolving customer issues
Industry UsageHealthcare, counseling, support servicesRetail, tech, telecom, various customer-facing sectors

While both roles involve communication skills, a Flexible Remote Empathetic Listener primarily offers emotional support and active listening in a remote setting, often without formal credentials. In contrast, a Customer Service Representative handles product or service inquiries, often with structured training and certifications. Both roles are vital in customer engagement but differ in focus, credentials, and work environment.

What are the key skills and qualifications needed to thrive as a Flexible Remote Empathetic Listener, and why are they important?

To excel as a Flexible Remote Empathetic Listener, you should possess strong active listening skills, a solid understanding of mental health basics, and preferably some training or certification in counseling or peer support. Familiarity with secure communication platforms, chat or video conferencing tools, and digital confidentiality protocols is typically required. Outstanding empathy, patience, and nonjudgmental communication help build trust and provide effective emotional support to clients. These abilities are crucial for fostering a safe, supportive environment and ensuring clients feel heard and valued in remote interaction settings.

What are Flexible Remote Empathetic Listeners?

Flexible Remote Empathetic Listeners are professionals who offer emotional support, active listening, and compassionate conversation to individuals in need, typically via phone or online platforms. They work remotely and set their own schedules, providing flexibility for both listeners and clients. Their main goal is to create a safe, non-judgmental environment where people can share their feelings and experiences. While they are not licensed therapists, they play a crucial role in supporting mental well-being by lending a listening ear and offering empathy.

What does a typical day look like for a Flexible Remote Empathetic Listener, and how is client confidentiality maintained?

As a Flexible Remote Empathetic Listener, your day typically involves scheduled or on-demand sessions with clients via phone or online platforms. You'll be actively listening, providing emotional support, and sometimes documenting brief session notes. Confidentiality is crucial—most organizations provide secure communication tools and require strict adherence to privacy protocols, such as not recording sessions and using encrypted platforms. You'll often work independently but may have regular check-ins with a supervisor or peer group for support and guidance.
More about Flexible Remote Empathetic Listener jobs
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Flexible Remote Empathetic Listener jobs near you
Infographic showing various Flexible Remote Empathetic Listener job openings in the United States as of June 2026, with employment types broken down into 8% Internship, 84% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

Sabi@ (Customer Experience)

Sofa.com

Remote

$16.50 - $22.25/hr

Other

Medical, PTO

Posted 8 days ago

Job description

Sabi@ (Customer Experience)

Full Time•Full Remote

Our Sabi@s are part of the Customer Experience team. They're people that are full of enthusiasm & have a way with words. They're empathetic, focused, can multitask, and use these skills to help our Soci@s with their health-care experiences.

For this position, having studied Administration or Business are important considerations; in this position, you'll work 6 days a week, with a day off on the weekend. You'll have constant training, keeping you up to date with our products and solutions at Sofía.

Working Hours: 13:00 a 21:00

What You'll Do
  • Help and guide our Soci@s via chat, phone, or email - Having great text communication skills is vital in this role
  • Be a liaison between our Soci@s and our SofíaMed doctors, laboratories, and hospitals
  • Be the voice of our Soci@s at Sofía, ensuring that their and your feedback drives improvements to our products at Sofía
  • Set up appointments and order and send prescription medicine to our Soci@s, resolving their questions and concerns and ensuring they're properly taken care of.
What We're Looking For
  • You are an expert in multitasking and organizing yourself
  • You truly care about your customer's satisfaction and will go above and beyond for it.
  • You have impeccable communications skills, both verbal and writing
  • You are proficient in at least one CRM platform
  • You are an empathetic listener who can understand and distill customer needs
  • You are high goals oriented
  • You're a quick learner
  • You love learning something new everyday
  • English is plus!
Benefits

Work on an ambitious mission to improve how people take care of their health.

Intentional freedom. We believe in a flexible environment where you have the freedom to make your job match your lifestyle and own those decisions.

A driven and talented team that will challenge you to go further everyday.

Sofía's Health Plan.

20 flexible vacation days per year + official holidays.

Competitive salary.

Apply