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Home Based Remote Empathetic Listener information

What is the difference between Home Based Remote Empathetic Listener vs Customer Service Representative?

AspectHome Based Remote Empathetic ListenerCustomer Service Representative
CredentialsNone required, but active listening skills preferredHigh school diploma or equivalent; customer service training often required
Work EnvironmentRemote, home-based settingRemote or in-office, depending on employer
Industry UsageCommon in mental health, coaching, and support servicesRetail, telecom, tech support, and various industries
Job FocusListening, emotional support, empathyProblem-solving, information delivery, customer assistance

While both roles involve communication skills, a Home Based Remote Empathetic Listener focuses on providing emotional support and active listening, often in mental health or coaching contexts. In contrast, a Customer Service Representative handles customer inquiries, troubleshooting, and product or service support. The former emphasizes empathy and emotional connection, typically with less technical training, whereas the latter requires specific product knowledge and technical skills.

Can I get paid to be a home based remote empathetic listener?

Home-based remote empathetic listeners can earn income by providing emotional support or counseling services through online platforms or organizations that hire for such roles. These positions often require strong communication skills, empathy, and sometimes certification or training in active listening or counseling. Compensation varies depending on the employer, experience, and the scope of services offered.
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Home Based Remote Empathetic Listener jobs near you
Infographic showing various Home Based Remote Empathetic Listener job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Contract. Highlights an 100% Remote job distribution.

Core Client Advocate, Florida

Peregrine Technologies

Sarasota, FL • On-site, Remote

$110K - $130K/yr

Full-time

Posted yesterday

New

Job description

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer's challenging problems and unlock new ways that provide value to their work. It's important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You'll also partner with other teams to develop case studies and success stories for Peregrine's outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

The position is field-based, remote in Florida's Sarasota, Hardee, De Soto, Charlotte, Lee, Collier, Hendry, Glades, Highlands, or Okeechobee counties (Region 6, aligned with Florida's Emergency Management regions), with weekly onsite visits/travel required across that region and surrounding areas. Location is subject to change to align with business needs. 

About You
  • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
  • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
  • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
What We Look For
  • 3-7+ years of direct experience supporting customers to adopt technical software solutions
  • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
  • Significant experience in the enterprise software space, startup experience also a plus
  • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
  • Successful track record of zero churn and positive net revenue retention
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Ability to travel ~60% of the time

Salary Range: $110,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

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