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Full Time Remote Empathetic Listener Jobs (NOW HIRING)

$14.50/hr

Operations Full-Time Remote Remote US United States +9 more locations Description Outbound ... We are seeking individuals who are compassionate, empathetic, professional, and experienced in ...

$212.10K - $273.30K/yr

Mindfully listen and apply feedback * Create an impact and provide value outside of working scope ... Employment Type: FULL_TIME

You are empathetic. You can put yourself in the shoes of the reader and of the client. You try to ... depth, listening to and analysing the interview for the main takeaways, etc). * You don't like ...

$1.14K - $1.22K/wk

Your ability to listen attentively, communicate clearly, and document details accurately will ... Full time remote position aligned with Central Standard Time CST • Fully bilingual fluency in ...

Your ability to listen attentively, communicate clearly, and document details accurately will ... Full time remote position aligned with Central Standard Time CST • Fully bilingual fluency in ...

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Full Time Remote Empathetic Listener information

What are the most commonly searched types of Remote Empathetic Listener jobs? The most popular types of Remote Empathetic Listener jobs are:
Call Center Specialist Representative - Full Time Remote

Call Center Specialist Representative - Full Time Remote

Inktel

Orlando, FL • On-site, Remote

$14.50 - $18.75/hr

Full-time

Posted 23 days ago


Inktel rating

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

49th of 71 rated call and contact centers


Job description

Responsibilities:
  • Answers incoming phone calls from clients, members, subscribers, or the public.
  • Responds to questions directly within the scope of the position.
  • Routes calls to the appropriate person if necessary.
  • Counsels clients or other callers who are upset or have urgent concerns.
  • Ensure callers have been provided with all necessary paperwork and instructions.
  • Solicits information necessary to respond appropriately or route caller.
  • Performs lookups or extracts records from information system or other files.
  • Educates callers about available services, products, or benefits.
  • Oversees service schedules. Ensures estimates and other information given to the public are current.

Qualifications & Competencies:
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
  • Excellent oral communication skills: clear diction, tone, and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to advise and counsel students in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential

Technology Requirements:
Minimum PC Requirements
CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 8 GB of RAM or better

Operating System
  • Windows 10 or 11 (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Dual Monitors
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
  • Integrated or USB Camera

Minimum Software Requirements
Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 45 MBPS download / Minimum 10 MBPS upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

#LI-Remote
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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