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Fixed Operations Manager Jobs in Austin, TX (NOW HIRING)

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$106K - $157K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business ... practical fixes. * Strategy Execution: Partner with CS/CX leadership to translate strategic ...

Cleanest Restaurant Group

Be Seen First

Overnight Operations Supervisor

Austin, TX · On-site

$17/hr

Manage supplies, equipment, and inventory * Assist with interviewing, hiring, and onboarding new ... Someone who refuses to walk past a problem without fixing it. You'll probably fit in well if you:

Cleanest Restaurant Group

Be Seen First

Overnight Operations Supervisor

Austin, TX · On-site

$17/hr

Manage supplies, equipment, and inventory * Assist with interviewing, hiring, and onboarding new ... Someone who refuses to walk past a problem without fixing it. You'll probably fit in well if you:

We Are Blood

Director, Mobile Operations

Austin, TX · On-site

In conjunction with Director, Fixed Site Operations, and Manager and Training rotate on call support for the in-house, remote site, and mobile team staff in evaluating donor qualification issues ...

SWBC

Fixed Income Salesperson (Austin)

Austin, TX · On-site

Bachelor's Degree in Finance, Financial Management, or a related field. * Minimum of three (3) ... Strong understanding of financial institution lending and service operations. * Proven abilities in ...

SWBC

Fixed Income Salesperson (Austin)

Austin, TX · On-site

Bachelor's Degree in Finance, Financial Management, or a related field. * Minimum of three (3) ... Strong understanding of financial institution lending and service operations. * Proven abilities in ...

Swbc

Fixed Income Salesperson (Austin)

Austin, TX · On-site

Bachelor's Degree in Finance, Financial Management, or a related field. * Minimum of three (3) ... Strong understanding of financial institution lending and service operations. * Proven abilities in ...

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Showing results 21-40

All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Austin, TX

Fixed Operations Manager information

See Austin, TX salary details

$30.1K

$61.6K

$115.1K

How much do fixed operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for fixed operations manager in Austin, TX is $61,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a fixed operations manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

How does a fixed operations manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are popular job titles related to Fixed Operations Manager jobs in Austin, TX?

For Fixed Operations Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Fixed Operations Manager jobs in Austin, TX look for?

The top searched job categories for Fixed Operations Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Fixed Operations Manager jobs?

Cities near Austin, TX with the most Fixed Operations Manager job openings:

Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,898 per year, or $30.2 per hour.

Customer Success Operations Manager

Austin, TX • On-site, Remote

Certinia
See more jobs at Certiniaexternal

$106K - $157K/yr

Full-time

Posted 27 days ago

Job description

Customer Success Operations Manager
Remote US
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions-delivered on Salesforce's leading cloud platform-provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We are seeking a highly motivated Post-Sales Operations professional to join the Customer Operations team. The role will have a focus on long-term strategic projects, innovation leveraging AI, and management of critical technology needed for Customer Operations (CO). This is a great opportunity to gain a broad perspective and have a direct impact on the company's growth. The ideal candidate is self-motivated, detail oriented, and passionate about helping sales and partner teams execute and succeed.
WHAT YOU WILL DO IN THIS ROLE
  • System Administration: Own and maintain the CS/CX technology stack (CRM, health scoring tools, customer journey/engagement platforms, reporting dashboards), ensuring data integrity, integration reliability, and consistent configuration across systems.
  • System Administration: Administer and optimize CS Cloud objects, fields, and workflows specific to Customer Success and Customer Experience, partnering with IT/RevOps to implement changes without disrupting live operations.
  • Data Integrity: Troubleshoot and resolve data quality and system issues across the CS tech stack, acting as the first point of escalation for tool-related questions from the broader CS/CX team.
  • Data Integrity & Hygiene: Perform regular audits of CRM and CS Cloud data to ensure client records, account statuses, and account activity are accurate for corporate reporting.
  • Reporting & Analytics: Build and maintain reporting and analytics infrastructure (dashboards, scorecards, automated alerts) that gives CS/CX leaders real-time visibility into account health, churn risk, and customer engagement signals.
  • Process Engineering & Management: Design, document, and rollout core CS/CX processes (onboarding handoffs, health check cadences, escalation paths, renewal workflows) within the tech stack to ensure consistency across team members and customer segments.
  • Change Management: Lead the rollout of new operational initiatives, tools, or policies, including the creation of training & enablement materials and conducting workshops to ensure adoption of new systems and workflows across the organization.
  • Business Management: Identify process inefficiencies through data analysis - using tool-generated reporting to surface bottlenecks, inconsistent workflows, or gaps in coverage - and recommend practical fixes.
  • Strategy Execution: Partner with CS/CX leadership to translate strategic priorities into operational requirements, ensuring process changes are reflected accurately in system configuration and reporting.
  • Renewal & Forecasting: Drive the quarterly forecasting process by analyzing upcoming renewals and predicted churn to provide leadership with financial outlooks.
  • Compensation Design & Management: collaborate with leadership to design annual compensation model for the Customer Success team ensuring that KPIs can be successfully automated in compensation management software (CMS)
  • NPS Ownership: Launch and facilitate semi-annual Net Promoted Score (NPS) surveys across customer segments; analyze response data to identify core drivers of satisfaction and churn risk

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
  • 8+ years of experience in Customer Success Operations, ideally supporting Customer Success or Customer Experience functions in a B2B SaaS environment.
  • Hands-on administration experience with Salesforce (or a comparable CRM), including object/field configuration, workflow automation, and report/dashboard building - direct admin experience strongly preferred over end-user experience only.
  • Proficiency with data analysis and reporting tools (Excel/Google Sheets at an advanced level; SQL or BI tools like Tableau/Looker a plus) to manipulate, analyze, and visualize customer data.
  • Experience working within or supporting a customer health scoring or churn risk model, understanding how signals (usage, support volume, sentiment, renewal data) feed into predictive or risk-based frameworks.
  • Familiarity with CS/CX platforms and adjacent tools (e.g., Gainsight, Totango, ChurnZero, Salesforce Experience Cloud, survey/NPS tools) - direct experience with one or more is a strong plus.
  • Working knowledge of AI-enabled operations tools (AI-assisted reporting, chatbots, agent-based tools) and comfort evaluating or piloting new technology as part of the stack.
  • Strong process orientation - demonstrated ability to document workflows, identify inefficiencies, and translate operational strategy into scalable, repeatable process design.
  • Excellent cross-functional communication skills, with experience partnering across CS, CX, Sales, IT, and RevOps stakeholders to align tooling and process decisions.
  • Detail-oriented and self-directed, comfortable managing multiple concurrent projects in a fast-paced, evolving environment where processes and systems are still being formalized.
  • Demonstrated ability with project management of technology suites being self implemented and maintained within the business
  • Ability to work cross-functionally, with multiple teams and stakeholders
  • Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
  • Must be results oriented and able to move forward in a sometimes ambiguous environment
  • BS/BA required

WHAT ELSE WOULD BE GREAT
  • CS Platform Admin (CS Cloud, Gainsight, Totango)
  • SalesForce certifications
  • CS Certifications
  • Claude AI experience
  • Google Gemini and Gem experience

Salary Range: $106,500 - $157,000 + 15% bonus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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