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Fixed Operations Manager Jobs in Massachusetts (NOW HIRING)

Advance Auto Parts

MH Operations Lead

Randolph, MA · On-site

... Fixed Activities: Store Cleanliness including floors, bathrooms, facing, dusting, parking lot ... Immediately report to General Manager and/or District Manager any violation of company policy or ...

Xometry

Program Manager, Operations

Waltham, MA · Hybrid

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and ... fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more. #LI ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Massachusetts

Fixed Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do fixed operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for fixed operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

How does a Fixed Operations Manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What is a Fixed Operations Manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

What is the highest paid position at a car dealership?

The highest paid position at a car dealership is typically the General Manager or Dealer Principal, who oversees all operations and profits. These roles often have the highest compensation, including salary, bonuses, and profit sharing, due to their responsibility for the dealership's success.

What are the key skills and qualifications needed to thrive as a Fixed Operations Manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position often requires leadership skills, experience, and sometimes certifications, and it can lead to higher executive roles such as director or vice president.

What does a fixed operations manager do?

A fixed operations manager oversees the service, parts, and collision repair departments of an automotive dealership. They coordinate staff, manage budgets, ensure customer satisfaction, and optimize operational efficiency using tools like dealership management systems. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

Is ops manager higher than GM?

In the context of a Fixed Operations Manager, this role typically reports to a General Manager (GM) and focuses on overseeing service, parts, and collision repair departments. The GM holds a broader leadership position responsible for overall dealership or business operations, making the GM generally higher in hierarchy than the Fixed Operations Manager.
What are the most commonly searched types of Fixed Operations jobs in Massachusetts? The most popular types of Fixed Operations jobs in Massachusetts are:
What are popular job titles related to Fixed Operations Manager jobs in Massachusetts? For Fixed Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Fixed Operations Manager jobs in Massachusetts look for? The top searched job categories for Fixed Operations Manager jobs in Massachusetts are:
Fixed Operations Manager jobs near you
Automotive Service Manager

Automotive Service Manager

Jaffarian Automotive Group

Haverhill, MA • On-site

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA.  We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department.  This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships.  If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities
  • Oversee all service department operations to ensure efficient workflow and customer satisfaction
  • Manage and mentor service advisors, technicians, and support staff
  • Maintain and improve service processes to increase productivity and profitability
  • Develop and maintain strong customer relationships to drive retention and repeat business
  • Ensure compliance with company policies, safety standards, and manufacturer guidelines
  • Collaborate with parts and sales departments to optimize overall dealership performance
  • Prepare and manage service department budgets, forecasts, and reports
Requirements
  • Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
  • Strong leadership skills with a track record of developing high-performing teams
  • Deep understanding of automotive repair, diagnostics, and service operations
  • Excellent communication and customer service skills, especially in highline environments
  • Ability to manage multiple priorities in a fast-paced, performance-driven setting
  • Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
  • Valid driver’s license and ability to meet company driving requirements
Benefits
  • Competitive salary range: $150,000–$200,000 per year, paid weekly
  • Health, dental, and vision insurance plans
  • Paid time off and holidays
  • 401(k) retirement savings plan with company match
  • Opportunities for career growth and professional development
  • Employee discounts on vehicle purchases and services
  • Fully air-conditioned shop
  • State-of-the-art facility
  • On-site air-conditioned body shop
About the Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England.  We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer.  Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.

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