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Fixed Operations Manager Jobs in British Columbia

Chevrolet Buick GMC

Service Advisor

Terrace, BC

$21 - $23/hr

Perform other duties as assigned by the Service Manager/Fixed Operations Manager. Successful Candidates Possess: Minimum high school diploma or equivalent, Post-secondary education is preferred.

Indie Campers

Operations & Cleaning Agent

Vancouver, BC · On-site

Manage inventory of cleaning supplies and rental extras. Track shipments and report discrepancies ... Help with troubleshooting, cleaning, and fixing operational issues to ensure smooth deliveries. WHO ...

Skeena Resources Limited

Fixed Plant Reliability Engineer Reporting directly to the Mill Manager, the Fixed Plant ... Ability to communicate technical information clearly to maintenance, operations, engineering ...

Heidelbergmaterials

Plant Production Manager

Sechelt, BC

CA$106K - CA$142K/yr

As Production Manager (Plant), this position manages Sechelt's fixed plant production and load-out ... Ensure all employees, contractors, visitors, and operational activities comply with health & safety ...

Bridgemans Services

Project Administrator

Squamish, BC · On-site

Fixed Term Primary Location: MV Isabelle X Salary: $CAD 60,000 to 65,000/- At Bridgemans Services ... Reporting to the Operations Manager, responsibilities and essential job functions include, but are ...

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Fixed Operations Manager information

What is a fixed operations manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

How does a fixed operations manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are popular job titles related to Fixed Operations Manager jobs in British Columbia?

For Fixed Operations Manager jobs in British Columbia, the most frequently searched job titles are:

What job categories do people searching Fixed Operations Manager jobs in British Columbia look for?

The top searched job categories for Fixed Operations Manager jobs in British Columbia are:

What cities in British Columbia are hiring for Fixed Operations Manager jobs?

Cities in British Columbia with the most Fixed Operations Manager job openings:

Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Warranty Specialist / Warranty Administrator

Abbotsford Hyundai

Abbotsford, BC

$60K - $65K/mo

Full-time

Medical, Dental, PTO

Posted 22 days ago

Job description

Looking for a career with one of Canada's Best Managed Companies?

Abbotsford Hyundai, part of Trotman Auto Group, is seeking an experienced Warranty Specialist / Warranty Administrator to join our growing Fixed Operations team.


This is not an entry-level administrative or data-entry position.


The Warranty Specialist is a critical contributor to Service Department profitability and is responsible for maximizing legitimate warranty reimbursement opportunities while maintaining strict OEM compliance.

We are seeking someone who understands automotive repair operations, technician documentation, labour operations, repair order workflow, warranty coding, manufacturer policies, audits, recalls, campaigns, and chargeback prevention. The successful candidate knows how to identify revenue opportunities, prevent lost reimbursement, and support dealership profitability through effective warranty management.


What We Offer

  • Competitive salary of $60,000 - $65,000 per year
  • Comprehensive extended health and dental benefits
  • Employee Assistance Program (EAP)
  • RRSP program
  • Paid time off
  • Employee vehicle purchase and service discounts
  • Ongoing OEM and professional development training
  • Career growth opportunities within Trotman Auto Group
  • Stable employment with one of Canada's Best Managed Companies
  • Compensation based on experience, training, and demonstrated warranty expertise

Candidates with significant OEM Warranty Administration experience may qualify for compensation at the higher end of the salary range.


Who We're Looking For


We are looking for an experienced automotive dealership professional with strong technical knowledge of warranty administration, service operations, and manufacturer compliance.


Preferred Qualifications

One or more of the following:

  • 2+ years of OEM dealership Warranty Administrator experience

OR

  • 3+ years as a Senior Service Advisor
  • 3+ years as a Journeyman Automotive Technician
  • 3+ years as a 3rd or 4th Year Apprentice Technician
  • 3+ years as a Shop Foreman, Dispatcher, Tower Operator, Shop Controller, Fixed Operations Coordinator, or similar dealership role


Please note: Candidates without relevant dealership experience will not be considered.


Additional Assets

Preference will be given to candidates with experience in one or more of the following OEM environments:

  • Hyundai
  • Genesis
  • Toyota
  • Mazda
  • Volkswagen
  • Chrysler
  • Dodge
  • Jeep
  • Ram
  • Ford
  • Chevrolet
  • GMC
  • Buick

Additional assets include:

  • Multi-store Warranty Administration experience
  • Warranty audit and compliance experience
  • Warranty receivables management
  • Warranty appeals and claim recovery experience
  • First-pass claim acceptance improvement initiatives
  • Chargeback reduction strategies
  • Revenue recovery and reimbursement optimization
  • Recall and campaign administration
  • Technical Service Bulletin (TSB) implementation
  • Engineering, technical, or diagnostic background
  • Experience with CDK, Reynolds & Reynolds, PBS, Tekion, Dealertrack, or similar dealership management systems


What Makes Someone Successful in This Role

The ideal candidate understands:

  • OEM warranty policies and procedures
  • Warranty claims analysis and processing
  • Warranty compliance and audit requirements
  • Repair order review and validation
  • Technician documentation requirements
  • Technician labour operations and coding
  • Warranty labour time optimization
  • Straight-time and additional labour recovery opportunities
  • Service campaigns and manufacturer recalls
  • Warranty receivables and aging management
  • First-submission accuracy
  • Chargeback prevention and recovery
  • Warranty appeals and claim escalation
  • Revenue leakage identification
  • Parts and labour relationships
  • Vehicle systems and repair processes
  • Service Department profitability metrics
  • Warranty performance measurement and reporting


What Your Day Will Look Like

  • Review and audit repair orders for warranty eligibility
  • Analyze technician stories and supporting documentation
  • Validate labour operations, coding, diagnostics, and parts usage
  • Process and submit warranty claims according to OEM requirements
  • Identify missed labour operations and reimbursement opportunities
  • Monitor claim acceptance rates and denied claims
  • Research and submit warranty appeals
  • Track warranty receivables and aging claims
  • Work closely with Technicians, Service Advisors, Parts Advisors, Service Managers, and Fixed Operations leadership
  • Support manufacturer warranty audits
  • Ensure compliance with manufacturer policies and procedures
  • Review recalls, campaigns, TSBs, and warranty bulletins
  • Identify opportunities to improve warranty profitability
  • Maintain accurate and organized warranty records
  • Help maximize warranty revenue while minimizing compliance risk

Why This Role Matters


Warranty revenue represents a significant portion of a dealership's labour sales and profitability.

The successful candidate will do far more than submit claims. They will serve as a subject matter expert who helps recover legitimate warranty revenue, reduce chargebacks, improve submission quality, support audit readiness, and strengthen overall Service Department performance.

This role is ideal for someone who enjoys problem-solving, analyzing repair processes, identifying opportunities, and collaborating across the dealership to drive results.


Schedule: Full-Time

Compensation: $60,000 - $65,000 per year

  • Compensation will be based on experience, qualifications, training requirements, and demonstrated warranty expertise.


Apply Today

If you're an experienced automotive warranty professional looking for a long-term opportunity with a respected and growing dealership group, we'd love to hear from you.


Trotman Auto Group is an equal-opportunity employer. Only candidates selected for an interview will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with British Columbia's Personal Information Protection Act (PIPA).


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