Work closely with Technicians, Service Advisors, Parts Advisors, Service Managers, and Fixed Operations leadership * Support manufacturer warranty audits * Ensure compliance with manufacturer ...
Quick apply
Work closely with Technicians, Service Advisors, Parts Advisors, Service Managers, and Fixed Operations leadership * Support manufacturer warranty audits * Ensure compliance with manufacturer ...
Service Coordinator
Abbotsford, BC · On-site
And you'll notice patterns - the kind that turn repeat problems into permanent fixes. This is a ... operations role * Experience in managed services, consulting, or fast-paced service environments ...
Service Coordinator
Abbotsford, BC · On-site
And you'll notice patterns - the kind that turn repeat problems into permanent fixes. This is a ... operations role * Experience in managed services, consulting, or fast-paced service environments ...
Service Coordinator
Abbotsford, BC · On-site
And you'll notice patterns -- the kind that turn repeat problems into permanent fixes. This is a ... operations role * Experience in managed services, consulting, or fast-paced service environments ...
Quick apply
Service Coordinator
Abbotsford, BC · On-site
And you'll notice patterns -- the kind that turn repeat problems into permanent fixes. This is a ... operations role * Experience in managed services, consulting, or fast-paced service environments ...
Executive Assistant
Chilliwack, BC · On-site
CA$65K/yr
You'llanticipatethe GM's needs, manage competing priorities, and provide reliable support through ... Comfort with fixed in-office hours and remote responsiveness outside office hours. What We Offer
Executive Assistant
Chilliwack, BC · On-site
CA$65K/yr
You'llanticipatethe GM's needs, manage competing priorities, and provide reliable support through ... Comfort with fixed in-office hours and remote responsiveness outside office hours. What We Offer
Tier 1 Technician
Abbotsford, BC · On-site
... managed and professional services firm with offices in Abbotsford, BC and Kent, WA. We deliver ... Our team of 15+ service professionals becomes an extension of our customers' operations ...
Tier 1 Technician
Abbotsford, BC · On-site
... managed and professional services firm with offices in Abbotsford, BC and Kent, WA. We deliver ... Our team of 15+ service professionals becomes an extension of our customers' operations ...
Trim Team Member
CA$22/hr
Hiring Manager: Chase Reed HR Rep: Chase Reed Build More Than Doors. Build Your Future. At Owens ... Will use small hand tools including a hand sander to make small adjustments and fixes to doors as ...
Trim Team Member
CA$22/hr
Hiring Manager: Chase Reed HR Rep: Chase Reed Build More Than Doors. Build Your Future. At Owens ... Will use small hand tools including a hand sander to make small adjustments and fixes to doors as ...
Trim Team Member
CA$22/hr
Hiring Manager: Chase Reed HR Rep: Chase Reed Build More Than Doors. Build Your Future. At Owens ... Will use small hand tools including a hand sander to make small adjustments and fixes to doors as ...
Trim Team Member
CA$22/hr
Hiring Manager: Chase Reed HR Rep: Chase Reed Build More Than Doors. Build Your Future. At Owens ... Will use small hand tools including a hand sander to make small adjustments and fixes to doors as ...
Accountant II - FT (Langley)
Langley, BC · On-site
Manage fixed asset accounting, including capitalization, depreciation, disposals, and related ... Partner with business leaders to provide financial guidance and support operational decision-making.
Quick apply
Accountant II - FT (Langley)
Langley, BC · On-site
Manage fixed asset accounting, including capitalization, depreciation, disposals, and related ... Partner with business leaders to provide financial guidance and support operational decision-making.
Fixed Operations Manager information
What is a fixed operations manager?
A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.
How does a fixed operations manager typically collaborate with other departments within a dealership?
A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.
What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?
To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.
What is the difference between Fixed Operations Manager vs Service Director?
| Aspect | Fixed Operations Manager | Service Director |
|---|---|---|
| Credentials | Experience in automotive service, certifications like ASE or OEM-specific training | Similar certifications, often with additional leadership or business management credentials |
| Work Environment | Oversees service, parts, and repair departments within a dealership | Leads the entire service department, focusing on operations, customer satisfaction, and profitability |
| Industry Usage | Commonly used in automotive dealerships and repair shops | Primarily used in larger dealerships or automotive groups with broader responsibilities |
The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.
What are popular job titles related to Fixed Operations Manager jobs in Chilliwack, BC?
For Fixed Operations Manager jobs in Chilliwack, BC, the most frequently searched job titles are:
What job categories do people searching Fixed Operations Manager jobs in Chilliwack, BC look for?
The top searched job categories for Fixed Operations Manager jobs in Chilliwack, BC are:
What cities near Chilliwack, BC are hiring for Fixed Operations Manager jobs?
Cities near Chilliwack, BC with the most Fixed Operations Manager job openings:
$60K - $65K/mo
Full-time
Medical, Dental, PTO
Posted 18 days ago
Job description
Looking for a career with one of Canada's Best Managed Companies?
Abbotsford Hyundai, part of Trotman Auto Group, is seeking an experienced Warranty Specialist / Warranty Administrator to join our growing Fixed Operations team.
This is not an entry-level administrative or data-entry position.
The Warranty Specialist is a critical contributor to Service Department profitability and is responsible for maximizing legitimate warranty reimbursement opportunities while maintaining strict OEM compliance.
We are seeking someone who understands automotive repair operations, technician documentation, labour operations, repair order workflow, warranty coding, manufacturer policies, audits, recalls, campaigns, and chargeback prevention. The successful candidate knows how to identify revenue opportunities, prevent lost reimbursement, and support dealership profitability through effective warranty management.
What We Offer
- Competitive salary of $60,000 - $65,000 per year
- Comprehensive extended health and dental benefits
- Employee Assistance Program (EAP)
- RRSP program
- Paid time off
- Employee vehicle purchase and service discounts
- Ongoing OEM and professional development training
- Career growth opportunities within Trotman Auto Group
- Stable employment with one of Canada's Best Managed Companies
- Compensation based on experience, training, and demonstrated warranty expertise
Candidates with significant OEM Warranty Administration experience may qualify for compensation at the higher end of the salary range.
Who We're Looking For
We are looking for an experienced automotive dealership professional with strong technical knowledge of warranty administration, service operations, and manufacturer compliance.
Preferred Qualifications
One or more of the following:
- 2+ years of OEM dealership Warranty Administrator experience
OR
- 3+ years as a Senior Service Advisor
- 3+ years as a Journeyman Automotive Technician
- 3+ years as a 3rd or 4th Year Apprentice Technician
- 3+ years as a Shop Foreman, Dispatcher, Tower Operator, Shop Controller, Fixed Operations Coordinator, or similar dealership role
Please note: Candidates without relevant dealership experience will not be considered.
Additional Assets
Preference will be given to candidates with experience in one or more of the following OEM environments:
- Hyundai
- Genesis
- Toyota
- Mazda
- Volkswagen
- Chrysler
- Dodge
- Jeep
- Ram
- Ford
- Chevrolet
- GMC
- Buick
Additional assets include:
- Multi-store Warranty Administration experience
- Warranty audit and compliance experience
- Warranty receivables management
- Warranty appeals and claim recovery experience
- First-pass claim acceptance improvement initiatives
- Chargeback reduction strategies
- Revenue recovery and reimbursement optimization
- Recall and campaign administration
- Technical Service Bulletin (TSB) implementation
- Engineering, technical, or diagnostic background
- Experience with CDK, Reynolds & Reynolds, PBS, Tekion, Dealertrack, or similar dealership management systems
What Makes Someone Successful in This Role
The ideal candidate understands:
- OEM warranty policies and procedures
- Warranty claims analysis and processing
- Warranty compliance and audit requirements
- Repair order review and validation
- Technician documentation requirements
- Technician labour operations and coding
- Warranty labour time optimization
- Straight-time and additional labour recovery opportunities
- Service campaigns and manufacturer recalls
- Warranty receivables and aging management
- First-submission accuracy
- Chargeback prevention and recovery
- Warranty appeals and claim escalation
- Revenue leakage identification
- Parts and labour relationships
- Vehicle systems and repair processes
- Service Department profitability metrics
- Warranty performance measurement and reporting
What Your Day Will Look Like
- Review and audit repair orders for warranty eligibility
- Analyze technician stories and supporting documentation
- Validate labour operations, coding, diagnostics, and parts usage
- Process and submit warranty claims according to OEM requirements
- Identify missed labour operations and reimbursement opportunities
- Monitor claim acceptance rates and denied claims
- Research and submit warranty appeals
- Track warranty receivables and aging claims
- Work closely with Technicians, Service Advisors, Parts Advisors, Service Managers, and Fixed Operations leadership
- Support manufacturer warranty audits
- Ensure compliance with manufacturer policies and procedures
- Review recalls, campaigns, TSBs, and warranty bulletins
- Identify opportunities to improve warranty profitability
- Maintain accurate and organized warranty records
- Help maximize warranty revenue while minimizing compliance risk
Why This Role Matters
Warranty revenue represents a significant portion of a dealership's labour sales and profitability.
The successful candidate will do far more than submit claims. They will serve as a subject matter expert who helps recover legitimate warranty revenue, reduce chargebacks, improve submission quality, support audit readiness, and strengthen overall Service Department performance.
This role is ideal for someone who enjoys problem-solving, analyzing repair processes, identifying opportunities, and collaborating across the dealership to drive results.
Schedule: Full-Time
Compensation: $60,000 - $65,000 per year
- Compensation will be based on experience, qualifications, training requirements, and demonstrated warranty expertise.
Apply Today
If you're an experienced automotive warranty professional looking for a long-term opportunity with a respected and growing dealership group, we'd love to hear from you.
Trotman Auto Group is an equal-opportunity employer. Only candidates selected for an interview will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with British Columbia's Personal Information Protection Act (PIPA).
#INDHIGH