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First Point Jobs (NOW HIRING)

SERVPRO of Stamford

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Intake Coordinator (First Point of Contact)

Norwalk, CT · On-site

$19 - $20/hr

Intake Coordinator (First Point of Contact Admin) Location: Norwalk, CT FLSA: Full-Time, non-exempt Pay Range: $19.00 - $21.00, Hourly Pay Range POSITION SUMMARY SERVPRO of Stamford is seeking an ...

First Point Group

Senior Project Manager

Dallas, TX · On-site

About the Company Our client is a fast-growing global provider of warehouse automation and robotics solutions, serving customers across e-commerce, retail, manufacturing, and 3PL industries. As part ...

First Point Group Inc

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Data Center Engineer

Ashburn, VA · On-site

$85K - $90K/yr

Deliver first-line maintenance and support for a diverse customer network base. * Carry out ... Take ownership of assigned projects as the lead engineer, serving as the primary escalation point ...

Motorworks Auto

First Ring BDC

Waite Park, MN · On-site

$14.25 - $19/hr

In this role, you will partner with automotive shops and serve as the first point of contact for their customers. Success in this position requires strong communication skills, attention to detail ...

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First Point information

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How much do first point jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for first point in the United States is $49.21, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $58.17 per hour, depending on experience, location, and employer.

What is a first point?

'First Point' jobs typically refer to roles that serve as the initial contact for customers, clients, or visitors within an organization. These positions are often found in customer service, reception, or support departments and are responsible for answering inquiries, directing people, and providing general information. The goal of a First Point position is to ensure a positive first impression and assist with resolving issues or connecting individuals to the appropriate resources. Strong communication and interpersonal skills are essential for these roles. Duties may also include managing phone calls, emails, and in-person requests.

How does the first point role typically interact with other departments within an organization?

The First Point role serves as the initial contact for clients or customers, which means frequent collaboration with departments such as Customer Service, Sales, and Technical Support. You’ll often relay inquiries, provide information, and escalate issues to specialized teams, ensuring a seamless customer experience. This role requires strong communication skills and the ability to quickly understand which department can best address a client's needs. Building relationships with colleagues across departments can help you resolve issues more efficiently and contribute to a positive workplace dynamic.

What are the key skills and qualifications needed to thrive as a first point of contact, and why are they important?

To thrive as a First Point of Contact, you generally need strong communication skills, customer service experience, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and office software is also important. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out in this position. These skills ensure efficient handling of inquiries, a positive customer experience, and smooth operational workflow.

What is the difference between First Point vs Customer Service Representative?

AspectFirst PointCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, customer support centersCall centers, retail, office settings
Employer & Industry UsageTelecommunications, tech, retailRetail, finance, healthcare, telecom
Common Search & ComparisonCustomer support roles, entry-level support jobsCustomer service jobs, support representative roles

First Point roles typically involve initial customer contact, troubleshooting, and basic support, often requiring specific certifications. Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles focus on customer interaction, First Point positions often serve as the first contact in technical or support hierarchies, whereas Customer Service Representatives may handle broader customer relations.

More about First Point jobs

What states have the most First Point jobs?

States with the most job openings for First Point jobs include:

What job categories do people searching First Point jobs look for?

The top searched job categories for First Point jobs are:

First Point jobs near you
Infographic showing various First Point job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $102,350 per year, or $49.2 per hour.

Intake Coordinator (First Point of Contact)

Norwalk, CT • On-site

SERVPRO of Stamford
Personal Services • 11 - 50 employees
Learn more about SERVPRO of Stamfordexternal

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

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Job description

Position: Intake Coordinator (First Point of Contact Admin)

Location: Norwalk, CT

FLSA: Full-Time, non-exempt

Pay Range: $19.00 - $21.00, Hourly Pay Range


POSITION SUMMARY

SERVPRO of Stamford is seeking an energetic, highly organized, customer-focused Intake Coordinator (First Point of Contact Admin) to serve as the vital initial touchpoint / first point of contact for all incoming customer inquiries, emergency service requests, and new restoration losses. This role is responsible for delivering exceptional customer experience, gathering complete loss information, creating new job leads in WorkCenter and DASH CRM, and coordinating scheduling of Project Managers and field crews.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Answer all incoming calls professionally, courteously, and empathetically.
  2. Serve as the first point of contact for homeowners, commercial clients, insurance carriers, agents, and referral partners.
  3. Collect complete intake information including customer, property, insurance, and loss details.
  4. Creating new job leads in WorkCenter and entering all job leads into DASH CRM accurately and immediately.
  5. Coordinate scheduling of Project Managers and Field Crews.
  6. Communicate response expectations and appointment times to customers.
  7. Warm transfer calls to the appropriate personnel.
  8. Maintain accurate electronic records and update information as received.
  9. Provide daily intake summaries to Operations leadership.
  10. Assist with general office administrative, HR, and operational support as assigned.
  11. Support increased call volume during storm events and emergency situations.


CORE COMPETENCIES

  1. Professional phone presence with exceptional customer service and empathy.
  2. Ability to de-escalate upset or emotional customers during stressful property loss situations.
  3. Strong decision-making skills to prioritize emergency service requests appropriately.
  4. Ability to confidently manage multiple incoming calls while maintaining accuracy and professionalism.
  5. Sense of urgency with outstanding responsiveness and follow-through.
  6. Excellent active listening and communication skills.
  7. Exceptional organization, multitasking, and attention to detail.
  8. Ability to remain calm under pressure in a fast-paced emergency services environment.
  9. Collaborative mindset with the ability to coordinate across Operations, Project Managers, Field Crews, and Office staff.


OTHER

  1. Perform other administrative and operational duties as assigned by management.


QUALIFICATIONS

  • 1–3 years of receptionist, switchboard, dispatcher, call center, or administrative experience.
  • Strong Microsoft Office skills and ability to learn WorkCenter and DASH CRM
  • Tech Savvy with the ability to learn new franchise specific software easily
  • Attention to detail and problem-solving skills
  • Excellent organizational, customer service, written and verbal communication skills.
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Restoration, construction, insurance, or property management experience is a plus.
  • Ability to work in a fast-paced, high-call-volume office.


EDUCATION

  • High school diploma/GED; required
  • Associate degree; preferred


COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.


BENEFITS:

  • 401(k) with company match
  • Health insurance
  • PTO/Sick, Vacation Paid Time Off
  • Holidays
  • Professional development assistance


SCHEDULE

  • Monday-Friday, 8:00 AM-5:00 PM, with overtime and participation in an after-hours dispatcher rotation as business needs require.
  • You are also expected to attend all Servpro of Stamford staff meetings.


On-Call Dispatcher:

  • As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.


Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.


WORKING ENVIRONMENT

Environment: This position will be in-office environment; Not Eligible for Hybrid or Remote.


Ability to commute:

  • Norwalk, CT 06851:

Reliably commute or plan to relocate before starting work (Required).


Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.


Please Note: Our office is pet-friendly, there are occasionally dogs present in and around our office!


ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.


Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. Over 45 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.


Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.