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First Point Jobs (NOW HIRING)

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IT Support trainee

Missoula, MT · On-site

$21.25 - $29.25/hr

This entry-level position serves as the first point of contact for incoming support requests, focusing on delivering outstanding customer service and categorizing tickets for the Dispatch team.

New

First Point Group

Safety Trainer

Winnemucca, NV

Safety Trainers needed! Two great opportunities in Winnemucca, NV for a Lead Safety Trainer and an ES&H Trainer. Job Titles: Lead Safety Trainer & ES&H Trainer Location: Thacker Pass, Nevada Work ...

Motorworks Auto

First Ring BDC

Waite Park, MN · On-site

$14.25 - $19/hr

In this role, you will partner with automotive shops and serve as the first point of contact for their customers. Success in this position requires strong communication skills, attention to detail ...

Motorworks Auto

First Ring BDC

Waite Park, MN · On-site

$14.25 - $19/hr

In this role, you will partner with automotive shops and serve as the first point of contact for their customers. Success in this position requires strong communication skills, attention to detail ...

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First Point information

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$21

$49

$76

How much do first point jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for first point in the United States is $49.21, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $58.17 per hour, depending on experience, location, and employer.

How to make $80,000 a year without a degree?

First Point roles often focus on customer service, technical support, or entry-level management, which can reach $80,000 annually with experience and strong performance. Building skills in communication, problem-solving, and obtaining relevant certifications can help increase earning potential without a degree, especially in fields like sales, IT support, or project coordination.

What jobs pay $10,000 a month without a degree?

First Point is not a specific job role; generally, high-paying jobs that can reach $10,000 a month without a degree include sales positions like real estate agents, skilled trades such as electricians or plumbers, and certain tech roles like web developers or digital marketers. Success in these fields often depends on experience, skills, and performance rather than formal education.

What are the key skills and qualifications needed to thrive as a First Point of Contact, and why are they important?

To thrive as a First Point of Contact, you generally need strong communication skills, customer service experience, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and office software is also important. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out in this position. These skills ensure efficient handling of inquiries, a positive customer experience, and smooth operational workflow.

What is the difference between First Point vs Customer Service Representative?

AspectFirst PointCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, customer support centersCall centers, retail, office settings
Employer & Industry UsageTelecommunications, tech, retailRetail, finance, healthcare, telecom
Common Search & ComparisonCustomer support roles, entry-level support jobsCustomer service jobs, support representative roles

First Point roles typically involve initial customer contact, troubleshooting, and basic support, often requiring specific certifications. Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles focus on customer interaction, First Point positions often serve as the first contact in technical or support hierarchies, whereas Customer Service Representatives may handle broader customer relations.

What are 'First Point' jobs?

'First Point' jobs typically refer to roles that serve as the initial contact for customers, clients, or visitors within an organization. These positions are often found in customer service, reception, or support departments and are responsible for answering inquiries, directing people, and providing general information. The goal of a First Point position is to ensure a positive first impression and assist with resolving issues or connecting individuals to the appropriate resources. Strong communication and interpersonal skills are essential for these roles. Duties may also include managing phone calls, emails, and in-person requests.

How does the First Point role typically interact with other departments within an organization?

The First Point role serves as the initial contact for clients or customers, which means frequent collaboration with departments such as Customer Service, Sales, and Technical Support. You’ll often relay inquiries, provide information, and escalate issues to specialized teams, ensuring a seamless customer experience. This role requires strong communication skills and the ability to quickly understand which department can best address a client's needs. Building relationships with colleagues across departments can help you resolve issues more efficiently and contribute to a positive workplace dynamic.

What jobs pay 2000 a day?

High-paying jobs that can earn $2,000 or more per day include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and senior executives. These positions typically require advanced education, extensive experience, and often involve high levels of responsibility and skill. Freelance consultants, project managers in large industries, and certain sales roles in technology or finance may also reach this earning level with commissions or bonuses.

What is the 70 30 rule in hiring?

The 70 30 rule in hiring suggests that 70% of the hiring decision should be based on skills, experience, and qualifications, while 30% should consider cultural fit and soft skills. For roles like First Point, balancing technical competence with interpersonal abilities is essential to ensure effective team integration and performance.
More about First Point jobs
What states have the most First Point jobs? States with the most job openings for First Point jobs include:
What job categories do people searching First Point jobs look for? The top searched job categories for First Point jobs are:
First Point jobs near you
Infographic showing various First Point job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $102,350 per year, or $49.2 per hour.
Front Line Specialist - Be the First Point of Contact at Midas!

Front Line Specialist - Be the First Point of Contact at Midas!

Midas

Victorville, CA • On-site

$17.50 - $20/hr

Other

PTO

Posted 6 days ago

Midas rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

268th of 332 rated vehicle maintenance

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

What We Offer:
At Midas, we value our team and are committed to creating a rewarding and professional work environment. Here's what you can expect when you join us as a Front Line Specialist:
  • Competitive Pay with opportunities for growth.
  • Free Uniforms.
  • 5-Day Work Schedule, Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off.
  • Paid Holidays and Vacation Time (5 paid holidays and 4 vacation days annually).
  • Birthday Off Upon Request - because you deserve to celebrate!
  • Daily Overtime Opportunities to maximize your earnings.
  • Work in a clean, organized, and professional shop with modern equipment and tools.
  • Access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort.
  • The chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating.
  • Adaptive Learning Training Program: Daily 3-5 minute training sessions with the opportunity to earn reward points.
  • ASE Certification Incentives: Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE, and we'll cover the cost of testing.
  • Discounts and Opportunities to Work on Your Own Vehicle.
  • Be part of a supportive team environment that celebrates success and offers growth opportunities.
  • Join a AAA-Approved Repair Shop known for excellence and a stellar reputation.

About the Role:
As a Front-Line Specialist, you'll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.
Key Responsibilities:
  • Greet customers warmly and professionally, making them feel valued and welcome.
  • Answer phone calls, schedule appointments, and manage the front desk efficiently.
  • Listen to customer concerns and clearly communicate recommended services.
  • Assist in maintaining a clean and organized customer waiting area.
  • Collaborate with service advisors and technicians to ensure smooth workflow.
  • Keep customers informed about the status of their vehicles and address any questions or concerns.
  • Uphold Midas' commitment to exceptional customer service at all times.

What We're Looking For:
  • Previous experience in customer service or a similar role is preferred but not required.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to multitask and stay organized in a fast-paced environment.
  • A passion for delivering exceptional customer experiences.
  • Basic computer skills and familiarity with scheduling software are a plus.
  • A positive attitude and willingness to learn and grow with our team.

Join Us Today:
If you're a people person with a passion for customer service, we'd love to have you on our team! Apply now and take the first step toward an exciting career with Midas
Compensation: $17.50 - $20.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

What Midas employees say

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