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First Point Jobs in North Carolina (NOW HIRING)

High Point University

Campus Concierge

High Point, NC

$13.75 - $17.75/hr

High Point University Office of Communication is seeking a Campus Concierge. This position provides HPU students, faculty, staff, and families with first-class customer service and assists in finding ...

Three Point Solutions

Marketing Representative

Cary, NC · On-site

Act as first point of contact for customer inquiries and issue resolution * Build and maintain relationships with customers and dealers * Identify potential customers through referrals, research, and ...

Life Time

Membership Concierge

Charlotte, NC · On-site

$15.25 - $19.50/hr

As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while ...

Foundry Commercial

Part-Time Receptionist

Apex, NC · On-site

$16/hr

Spring Arbor of Apex is looking for a Receptionist to serve as the welcoming first point of contact for residents, families, visitors, and vendors in our community. What You Bring * At least 18 years ...

New

H2 Health

Patient Coordinator

Asheville, NC

$16 - $21.50/hr

In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors. Your Role: As a Patient ...

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All JobsFirst Point JobsFirst Point Jobs in North Carolina

First Point information

What are the key skills and qualifications needed to thrive as a first point of contact, and why are they important?

To thrive as a First Point of Contact, you generally need strong communication skills, customer service experience, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and office software is also important. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out in this position. These skills ensure efficient handling of inquiries, a positive customer experience, and smooth operational workflow.

What is the difference between First Point vs Customer Service Representative?

AspectFirst PointCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, customer support centersCall centers, retail, office settings
Employer & Industry UsageTelecommunications, tech, retailRetail, finance, healthcare, telecom
Common Search & ComparisonCustomer support roles, entry-level support jobsCustomer service jobs, support representative roles

First Point roles typically involve initial customer contact, troubleshooting, and basic support, often requiring specific certifications. Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles focus on customer interaction, First Point positions often serve as the first contact in technical or support hierarchies, whereas Customer Service Representatives may handle broader customer relations.

What is a first point?

'First Point' jobs typically refer to roles that serve as the initial contact for customers, clients, or visitors within an organization. These positions are often found in customer service, reception, or support departments and are responsible for answering inquiries, directing people, and providing general information. The goal of a First Point position is to ensure a positive first impression and assist with resolving issues or connecting individuals to the appropriate resources. Strong communication and interpersonal skills are essential for these roles. Duties may also include managing phone calls, emails, and in-person requests.

How does the first point role typically interact with other departments within an organization?

The First Point role serves as the initial contact for clients or customers, which means frequent collaboration with departments such as Customer Service, Sales, and Technical Support. You’ll often relay inquiries, provide information, and escalate issues to specialized teams, ensuring a seamless customer experience. This role requires strong communication skills and the ability to quickly understand which department can best address a client's needs. Building relationships with colleagues across departments can help you resolve issues more efficiently and contribute to a positive workplace dynamic.

What are popular job titles related to First Point jobs in North Carolina?

For First Point jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching First Point jobs in North Carolina look for?

The top searched job categories for First Point jobs in North Carolina are:

First Point jobs near you
Infographic showing various First Point job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Campus Concierge

High Point University

High Point, NC

$13.75 - $17.75/hr

Full-time

Re-posted 3 days ago

High Point University rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

532nd of 618 rated colleges and universities

Job description

High Point University Office of Communication is seeking a Campus Concierge. This position provides HPU students, faculty, staff, and families with first-class customer service and assists in finding solutions to issues of any kind, prioritizing parents and families. Campus Concierge strives to model the value of service. Our goal is to improve the daily lives of the HPU family by providing a single source of knowledge for all campus and community information. The Campus Concierge team requires strong customer service, writing, problem-solving and interpersonal communication. This position represents HPU as the first point of contact for all parent and family phone calls, emails, university events, and questions related to the university. Available Nights and Weekends, Hours vary from 8am-10pm 7 days a week. This position can oversee 40-60 part-time staff as the manager-on-duty which includes hiring, firing, training, approving time in Workday, and providing coaching and feedback.

QUALIFICATIONS:

Education

  • Bachelor's degree preferred in English, Communications, or related field.

Experience and Training

  • 2 years of customer service in a business with a reputation for first class customer service

  • Proficient with Facebook and other social media platforms

  • 1 year of experience in content writing

  • Preferred experience with retail, service industry, or public relations

Knowledge, Skills, Ability:

  • Ability to provide unmatched customer service to HPU families, students, faculty, and staff

  • Ability to communicate in a positive manner

  • Ability to execute multiple job functions

  • Ability to focus on details and prioritize

  • Will require work on weekends and some evenings

  • Proficiency with Microsoft products and willingness to learn various computer programs

  • Proficiency in technology and quick to learn new software

  • Proficiency with communicating on social media with clear, succinct writing skills

  • Strong communication skills

ESSENTIAL FUNCTIONS:

  • Provides extraordinary customer service assisting the HPU family in finding timely solutions to issues of any kind

  • Oversees graduate assistants and student employees to deliver the HPU experience through various mediums including face-to-face, phone calls, emails, app updates, website updates and social media while enhancing the opinion and advocacy of the university

  • Oversees public relations on parent social media platforms including Facebook and Instagram exercising independent judgment and discretion over important public responses and decisions sometimes without reporting to supervisor

  • Collaborates with various departments to ensure a positive and quick resolution to issues and concerns of parents and families

  • Oversees 40-60 part-time staff as the manager-on-duty which includes hiring, firing, training, approving time in Workday, and providing coaching and feedback.

  • Performs office and non-manual work directly related to university operations and its customers including but not limited to data entry and customer service interaction recording and reviewing, invoice processing, purchasing, and print material mailings

  • Maintains processes and standards specific to any of the Concierge desks located throughout campus.

  • Manage concierge desks as managers on duty

  • Reviews scheduling and payroll for all Student Concierge Workers

  • Implements Airport Transportation Program

  • Maintains positive work atmosphere by acting and communicating effectively.

  • Requires a self-starter working independently with strong interpersonal skills

  • Other duties as assigned

ACCOUNTABILITY:

  • Delivers first-class customer service to the HPU family

  • Represents the HPU experience and brand as the first point of contact

  • Monitors and responds as HPU Concierge Connector on HPU Facebook pages in a consistent voice and tone to represent the university

For more information about this position, please contact Brennan Bode, Chief Campus Concierge at bbode@highpoint.edu

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