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First Notice Of Loss Claims Representative Jobs (NOW HIRING)

Kemper

First Notice of Loss Representative

Henderson, NV

$14.50 - $18.75/hr

In this role, you will serve as the first point of contact for our customers and provide them with ... Enter information into the claims system Initiating the claims handling process. * Answer customer ...

New

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Familiarity with insurance terminology, claims processes, and general industry standards * The ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Familiarity with insurance terminology, claims processes, and general industry standards * The ...

The Mutual Group

Customer Experience Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Experience Representative As a Customer Experience Representative, you will handle tasks ... Completes other claim items including but not limited to: first notice of loss claims, policy ...

NJ CURE

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

ARW Home

Be Seen First

Claims Associate

Boca Raton, FL · On-site

$20/hr

In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey. The Claims ...

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How much do first notice of loss claims representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for first notice of loss claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a First Notice of Loss Claims Representative?

To thrive as a First Notice Of Loss Claims Representative, you need strong customer service skills, attention to detail, and basic insurance knowledge, typically supported by a high school diploma or equivalent. Familiarity with claims management software, phone systems, and standard office applications is common, and some employers may prefer relevant certifications in insurance or claims handling. Excellent communication, problem-solving abilities, and empathy help you address policyholders’ needs efficiently and compassionately. These skills ensure accurate intake of loss information, a positive customer experience, and effective collaboration with the broader claims team.

What is a First Notice of Loss Claims Representative?

A First Notice Of Loss (FNOL) Claims Representative is responsible for handling the initial report of an insurance claim. They collect key details from policyholders, assess coverage, and provide guidance on the next steps in the claims process. Their role involves ensuring accurate documentation, offering customer support, and coordinating with adjusters or other departments to facilitate claim resolution. Strong communication and problem-solving skills are essential for this role.

What are the typical responsibilities of a First Notice of Loss Claims Representative during a standard workday?

As a First Notice Of Loss Claims Representative, your daily responsibilities mainly involve taking incoming calls from policyholders reporting new claims, documenting their information accurately, and asking pertinent questions to gather all necessary details. You will enter this information into the claims system, provide initial guidance to customers, and forward the claims to the appropriate adjusters or departments for further handling. You may also follow up with claimants to clarify information, answer basic questions about the claims process, and coordinate with agents or other internal teams. The role requires balancing efficiency with empathy, as you are often the first point of contact for individuals experiencing stressful situations.

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First Notice Of Loss Claims Representative jobs near you
Infographic showing various First Notice Of Loss Claims Representative job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 76% In-person, 12% Hybrid, and 12% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

First Notice of Loss Associate - Hourly

NJM Insurance Group

Trenton, NJ • On-site

$22/hr

Other

PTO

Re-posted 23 days ago

Job description

First Notice Of Loss Associate

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.

Available Schedules (working 4 days per week):

  • Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)
  • Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)

Responsibilities:

  • Receive initial reports of loss or damage from policyholders, claimants or other parties.
  • Accurately process information into the system for assignment to an adjuster.
  • Address customers' questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
  • Determine appropriate coverage and complete necessary follow-ups in a timely manner.
  • Navigate systems with proficiency to access appropriate information to service callers.
  • Perform additional duties within the department, as needed.

Qualifications:

  • Strong verbal and written communication skills
  • Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
  • Excellent listening skills
  • Ability to navigate multiple programs simultaneously.
  • Accurate keyboarding and data entry skills
  • High School Diploma or GED

Starting Rate: $22

Part Time employees are eligible for Paid Sick Leave and PTO as well as state-mandated Leave policies. Employees may also be eligible for a discretionary bonus.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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