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Entry Level First Notice Of Loss Claims Representative Jobs

Kemper

First Notice of Loss Representative

Henderson, NV

$14.50 - $18.75/hr

In this role, you will serve as the first point of contact for our customers and provide them with ... Enter information into the claims system Initiating the claims handling process. * Answer customer ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Familiarity with insurance terminology, claims processes, and general industry standards * The ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.75 - $20.75/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Familiarity with insurance terminology, claims processes, and general industry standards * The ...

The Mutual Group

Customer Experience Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Experience Representative As a Customer Experience Representative, you will handle tasks ... Completes other claim items including but not limited to: first notice of loss claims, policy ...

The Mutual Group

Customer Experience Rep

Iowa, LA · On-site

$14.25 - $19.25/hr

Customer Experience As a Customer Experience Representative, you will handle tasks within the ... Completes other claim items including but not limited to: first notice of loss claims, policy ...

NJ CURE

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

ARW Home

Be Seen First

Claims Associate

Boca Raton, FL · On-site

$20/hr

In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey. The Claims ...

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How much do entry level first notice of loss claims representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level first notice of loss claims representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

Is claims processing a stressful job?

Claims processing, including roles like an Entry Level First Notice Of Loss Claims Representative, can be stressful due to tight deadlines, high workload, and the need for accuracy. However, it also involves problem-solving and communication skills, and stress levels vary based on individual resilience and workplace support.

What are some common challenges faced by entry level first notice of loss claims representatives, and how can they be managed?

Entry Level FNOL Claims Representatives often encounter high call volumes and situations where claimants are upset or distressed. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Most companies provide thorough onboarding and ongoing support, including mentorship from experienced team members and access to detailed scripts or guidelines. Building familiarity with internal systems and maintaining empathy in interactions can help representatives effectively navigate difficult conversations and ensure accurate, timely claims intake.

What are the key skills and qualifications needed to thrive as an entry level first notice of loss claims representative, and why are they important?

To thrive as an Entry Level FNOL Claims Representative, you need strong attention to detail, basic knowledge of insurance principles, and typically a high school diploma or equivalent. Familiarity with claims management systems, call center software, and Microsoft Office is often required. Excellent communication, problem-solving skills, and empathy help you effectively handle stressful situations and provide quality customer service. These skills are crucial for accurately capturing loss details, ensuring customer satisfaction, and supporting efficient claims processing.

What does an entry level first notice of loss claims representative do?

An Entry Level First Notice Of Loss (FNOL) Claims Representative is responsible for handling the initial report of an insurance claim, typically after a customer experiences a loss or accident. Their primary duties include gathering essential information from the policyholder, entering claim details into the company’s system, and providing guidance on the next steps in the claims process. They act as the first point of contact for claimants, ensuring that claims are started accurately and efficiently. Strong communication and customer service skills are important in this role, as representatives help ease the claimant's concerns and clarify the claims process.
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Entry Level First Notice Of Loss Claims Representative jobs near you
Infographic showing various Entry Level First Notice Of Loss Claims Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

First Notice of Loss Representative - Claims

Edge Claims

Roanoke, TX • On-site

Full-time

Re-posted 23 days ago

Job description

Description:

PURPOSE OF THE POSITION

The First Notice of Loss Representative’s primary focus will be to assist policyholders and claimants reporting a claim by collecting facts about the accident and entering the information into the claim system. The representative will also be responsible for answering the claims phone number and route calls accordingly.


The representative must speak English and Spanish fluently.


RESPONSIBILITIES

  • Provide excellent customer service to our policyholders and those who may become our policyholders that exceed their expectations.
  • Serve as the first point of contact for policyholders reporting a new claim (First Notice of Loss - FNOL).
  • Accurately capture and document all relevant loss details (date, time, location, parties involved, damages, injuries, etc.).
  • Verify policy coverage, limits, and eligibility at the time of loss.
  • Provide clear guidance to customers on next steps in the claims process.
  • Triage and classify claims based on severity, complexity, and urgency.
  • Assign or route claims to the appropriate adjusters, investigators, or departments.
  • Ensure timely setup of claims in the system with complete and accurate data entry.
  • Communicate empathetically and professionally with customers during potentially stressful situations.
  • Identify potential fraud indicators and escalate suspicious claims as needed.
  • Coordinate with internal teams (underwriting, legal, field adjusters) to ensure smooth claim handling.
  • Maintain compliance with company policies, regulatory requirements, and service level agreements (SLAs).
  • Follow up with customers to gather missing information or documentation when required.
  • Utilize claims management systems and tools efficiently to track and update claim status.
  • Deliver high-quality customer service while meeting productivity and quality benchmarks.
  • Support continuous improvement initiatives by providing feedback on processes and customer experience.
Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

Candidates Must Have:

  • Decisive and purposeful.
  • The ability to manage time, meet deadlines and prioritize tasks effectively.
  • Ability to be able to review processes and determine opportunities for improvement.
  • Strong moral character and work ethic.· Independent and self-starting.
  • Strong verbal and written communication skills.
  • Ability to thrive in a “fast pace,” challenging environment.
  • Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.


Education / Licensing / Experience:·

  • Minimum of high school diploma or equivalent.
  • Must be bilingual (English/Spanish)


Technical Skills:

  • Must have interpersonal skills to handle sensitive and confidential situations and information.
  • Requires ability to work independently.
  • Requires excellent organization and time management skills.
  • Must be detailed oriented.
  • Must be able to maintain a high level of accuracy.
  • Ability to work with highly confidential information.
  • Highly organized and excellent time management skills required.
  • Excellent oral, written and interpersonal communication skills.
  • Effective and efficient use of computer applications including MS Office products


The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position

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