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Entry Level First Notice Of Loss Claims Representative Jobs

Kemper

First Notice of Loss Representative

Henderson, NV

$14.50 - $18.75/hr

In this role, you will serve as the first point of contact for our customers and provide them with ... Enter information into the claims system Initiating the claims handling process. * Answer customer ...

Fortegra

First Notice of Loss Specialist

Jacksonville, FL · On-site

$15.25 - $20.25/hr

... branch representatives and managing general agents. This role combines Customer Service, FNOL ... Familiarity with insurance terminology, claims processes, and general industry standards * The ...

The Mutual Group

Customer Experience Rep

Iowa, LA

$14.25 - $19.25/hr

Customer Experience As a Customer Experience Representative, you will handle tasks within the ... Completes other claim items including but not limited to: first notice of loss claims, policy ...

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How much do entry level first notice of loss claims representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level first notice of loss claims representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does an entry level first notice of loss claims representative do?

An Entry Level First Notice Of Loss (FNOL) Claims Representative is responsible for handling the initial report of an insurance claim, typically after a customer experiences a loss or accident. Their primary duties include gathering essential information from the policyholder, entering claim details into the company’s system, and providing guidance on the next steps in the claims process. They act as the first point of contact for claimants, ensuring that claims are started accurately and efficiently. Strong communication and customer service skills are important in this role, as representatives help ease the claimant's concerns and clarify the claims process.

What are the key skills and qualifications needed to thrive as an entry level first notice of loss claims representative, and why are they important?

To thrive as an Entry Level FNOL Claims Representative, you need strong attention to detail, basic knowledge of insurance principles, and typically a high school diploma or equivalent. Familiarity with claims management systems, call center software, and Microsoft Office is often required. Excellent communication, problem-solving skills, and empathy help you effectively handle stressful situations and provide quality customer service. These skills are crucial for accurately capturing loss details, ensuring customer satisfaction, and supporting efficient claims processing.

What are some common challenges faced by entry level first notice of loss claims representatives, and how can they be managed?

Entry Level FNOL Claims Representatives often encounter high call volumes and situations where claimants are upset or distressed. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Most companies provide thorough onboarding and ongoing support, including mentorship from experienced team members and access to detailed scripts or guidelines. Building familiarity with internal systems and maintaining empathy in interactions can help representatives effectively navigate difficult conversations and ensure accurate, timely claims intake.
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Entry Level First Notice Of Loss Claims Representative jobs near you
Infographic showing various Entry Level First Notice Of Loss Claims Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Customer Service - First Notice of Loss Claims Representative

Superior Underwriters

Las Vegas, NV

Full-time

Posted 11 days ago

Job description

Customer Service - First Notice of Loss Specialist

Location: Corporate Office Las Vegas, NV

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service. Superior Underwriters is seeking a detail-oriented, and customer-focused professional to join our team as a First Notice of Loss Specialist.

We offer Competitive salary and benefits package, opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.

In this FNOL claims role, you will serve as the first point of contact for clients reporting claims and seeking policy information. You’ll provide exceptional service, gather and document all necessary loss information, and ensure client inquiries and claim data are handled accurately and promptly.

Key Responsibilities:

· Respond to client inquiries via phone, email, or fax in a timely, courteous, and professional manner.

· Provide accurate and clear information regarding insurance policies, claims processes, and services.

· Accurately input and maintain customer and claims data in the CRM system.

· Handle customer complaints and concerns with a focus on positive resolution.

· Assist with claims processing, claims update inquiries, coverage verification, and account updates.

· Collaborate with internal departments (underwriting, claims, customer service) to resolve complex client issues.

· Support claim intake processes, including FNOL (First Notice of Loss) entry and settlement processing.

· Conduct follow-ups to ensure customer satisfaction and ongoing support.

· Recommend appropriate services or products based on customer needs.

· Meet or exceed service performance goals, including response time and customer satisfaction.

Qualifications & Requirements:

· Strong verbal and written communication skills.

· Exceptional attention to detail and accuracy.

· Ability to manage multiple tasks and prioritize in a fast-paced setting.

· Critical thinking and problem-solving skills.

· Proficiency in Microsoft Office; CRM system experience preferred.

· Professional, empathetic, and calm demeanor under pressure.

Education/Experience/Licenses/Certificates:

· Bilingual in Spanish and English (required).

· Background in Property & Casualty Insurance (preferred).

· Previous experience in customer service, underwriting, or call center environments is a plus.

Physical Demands:

· Sit for long periods of time

· Repeat the same movements

· Use of hands to handle, control, or feel objects, tools or controls

· See details of objects that are less than a few feet away

· Understand the speech of another person

· Speak clearly so listeners can understand

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.