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First Management Jobs (NOW HIRING)

Wendy's

Shift Manager

Toledo, OH · On-site

$14.75 - $18.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Manchester, CT

$15.25 - $19.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Jacksonville, FL · On-site

$14.75 - $18.75/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Shawnee, OK

$11.25 - $14.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Newington, CT · On-site

$15 - $19/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Tallahassee, FL

$12.75 - $16.25/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Chesterton, IN

$14.25 - $18/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Memphis, TN · On-site

$14 - $17.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Holland, OH · On-site

$13 - $16.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Vernon, CT

$14.75 - $18.75/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager - Lunch/Afternoon Shift

Holland, MI

$14 - $17.75/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager - Lunch/Afternoon Shift

Midland, TX

$12.50 - $16/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Hartford, CT

$15.25 - $19.25/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Memphis, TN

$14 - $17.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Southington, CT · On-site

$15.25 - $19.25/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Oklahoma City, OK · On-site

$14 - $17.75/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Atlantic Beach, FL

$13.75 - $17.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Kernersville, NC

$13.75 - $17.25/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Decatur, GA · On-site

$14.75 - $18.50/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

Wendy's

Shift Manager

Memphis, TN

$13.50 - $17/hr

... the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall ...

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First Management information

See salary details

$29K

$48.4K

$69.5K

How much do first management jobs pay per year?

As of Jun 6, 2026, the average yearly pay for first management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by those in their first management role, and how can they be overcome?

Individuals in their first management position often encounter challenges such as transitioning from peer to leader, delegating tasks effectively, and providing constructive feedback. It's common to feel pressure to prove oneself while balancing team needs and organizational goals. Overcoming these challenges involves clear communication, seeking mentorship from experienced managers, and being open to learning through both successes and setbacks. Embracing a growth mindset and regularly soliciting feedback from your team can foster trust and help you develop as an effective leader.

What is First Management?

First Management typically refers to entry-level or frontline management positions within an organization. These managers are responsible for overseeing the daily operations of a team or department and act as a link between staff and higher-level management. They handle tasks such as scheduling, supervising employees, implementing company policies, and ensuring that organizational goals are met at the operational level. First Management roles are crucial for maintaining workflow and addressing any issues that arise on the ground.

What is the difference between First Management vs Customer Service Supervisor?

AspectFirst ManagementCustomer Service Supervisor
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreesUsually requires a high school diploma; some roles prefer associate or bachelor's degrees
Work EnvironmentOffice or retail settings, overseeing staff and operationsCustomer service centers, retail stores, or call centers, supervising customer service teams
Employer & Industry UsageCommon in retail, hospitality, and service industries for entry-level managementCommon in retail, telecommunications, and service sectors for team supervision

First Management and Customer Service Supervisor roles often require similar credentials and are found in comparable work environments. Both positions focus on overseeing staff and ensuring customer satisfaction, making them closely related in the industry. The main difference lies in scope; First Management may involve broader operational responsibilities, while Customer Service Supervisors focus specifically on customer interactions and team supervision.

What are the key skills and qualifications needed to thrive as a First-Line Manager, and why are they important?

To thrive as a First-Line Manager, you need strong leadership abilities, problem-solving skills, and often a bachelor’s degree related to the field. Familiarity with project management software, HR systems, and standard office productivity tools is typically required. Effective communication, conflict resolution, and motivational skills help set successful managers apart. These competencies ensure teams meet goals efficiently, adapt to changes, and maintain high morale within the organization.
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First Management jobs near you
Shift Manager

Shift Manager

Wendy's

Toledo, OH • On-site

$14.75 - $18.50/hr

Other

Posted 12 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,277 frontline employees who took The Breakroom Quiz

77th of 103 rated fast food restaurants

Job description

Position Overview

The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.



Key Responsibilities

  • Train, monitor, and reinforce food safety procedures to crew members
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
  • Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
  • Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
  • Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
  • Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Follow up and ensure resolution of VOC issues as needed
  • Onboard new hires in Workday


Qualifications

  • High School Diploma, GED or equivalent preferred
  • Must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Available for full time and close/ shifts
  • Certification for Open/Close Shift Manager 
  • Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time 
  • Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
  • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
  • Must have or be willing to obtain ServSafe certification by end of training





What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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