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Field Service Coordinator Jobs in Rochester, NY (NOW HIRING)

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions ... Hand/eye coordination required. Function vision and hearing required. Physical Demands Sales ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

This role oversees customer communications, order management, issue resolution, global field service coordination, technician scheduling, service escalation, and process improvement initiatives that ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

This role oversees customer communications, order management, issue resolution, global field service coordination, technician scheduling, service escalation, and process improvement initiatives that ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management * Experience managing client expectations and handling escalations in a ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation managementExperience managing client expectations and handling escalations in a ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Order parts as required for both service shop and field service calls. * Assist with incremental ... Coordinates with the CSA Department to meet their needs. * Flexible to work after hours when needed ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Order parts as required for both service shop and field service calls. * Assist with incremental ... Coordinates with the CSA Department to meet their needs. * Flexible to work after hours when needed ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Order parts as required for both service shop and field service calls. * Assist with incremental ... Coordinates with the CSA Department to meet their needs. * Flexible to work after hours when needed ...

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All JobsField Service JobsField Service Coordinator JobsField Service Coordinator Jobs in Rochester, NY

Field Service Coordinator information

See Rochester, NY salary details

$14

$24

$44

How much do field service coordinator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for field service coordinator in Rochester, NY is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What is a field service coordinator?

A field service coordinator organizes the activities of technical service technicians that are working on site. As a field service coordinator, your job duties include dispatching personnel to the customer’s job site, communicating with clients, and providing guidance to the field service techs. The qualifications to become a field service coordinator include an associate degree in a field related to the type of technical services being provided and industry experience.

What are the key skills and qualifications needed to thrive as a field service coordinator?

To thrive as a Field Service Coordinator, you need strong organizational abilities, problem-solving skills, and experience in scheduling or logistics, often supported by a relevant associate's or bachelor's degree. Familiarity with field service management software, ERP systems, and proficiency in Microsoft Office are typically required, and some roles may prefer certifications in project management. Excellent communication, multitasking, and customer service skills help you coordinate effectively between field teams and clients while handling shifting priorities. These skills ensure smooth operations, high customer satisfaction, and efficient management of field service activities.

How does a field service coordinator typically interact with field technicians and clients during a service project?

A Field Service Coordinator acts as the main point of contact between field technicians and clients, ensuring that service requests are clearly communicated and scheduled efficiently. They coordinate logistics, provide technicians with necessary information or resources, and keep clients updated on progress or any changes. Regular communication, problem-solving, and the ability to quickly address unforeseen issues are key aspects of the role. This collaborative approach helps maintain service quality and client satisfaction throughout the project lifecycle.

What is the difference between Field Service Coordinator vs Field Service Technician?

AspectField Service CoordinatorField Service Technician
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; technical certifications often preferred
Work EnvironmentOffice-based with field coordination tasksPrimarily in the field performing repairs and installations
Employer & Industry UsageUsed across industries like HVAC, telecom, and utilities for scheduling and coordinationHands-on technical work in similar industries
Common Search & ComparisonOften compared for roles involving scheduling and customer communicationCompared for technical skills and fieldwork responsibilities

The main difference is that a Field Service Coordinator manages scheduling, customer communication, and coordination, while a Field Service Technician performs the hands-on technical work in the field. Both roles are essential in service industries, but they focus on different aspects of service delivery.

More about Field Service Coordinator jobs

What are the most commonly searched types of Field Service jobs in Rochester, NY?

The most popular types of Field Service jobs in Rochester, NY are:

What are popular job titles related to Field Service Coordinator jobs in Rochester, NY?

For Field Service Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Field Service Coordinator jobs in Rochester, NY look for?

The top searched job categories for Field Service Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Field Service Coordinator jobs?

Cities near Rochester, NY with the most Field Service Coordinator job openings:

Field Service Coordinator jobs near you
Infographic showing various Field Service Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,143 per year, or $24.6 per hour.

Full Time Field Service Technician

hillman

Rochester, NY • On-site

$23 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Summary - Full Time Field Service Technician – Rochester, NY 

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Rochester, NY area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokemon).

The territory consists of 70+ kiosks and number of hours per week is around 40. This role is based on experience, usually paying $23-25 an hour. Company Car will be provided along with cell-phone reimbursement and a corporate gas card for business miles. 

Benefits: 

  • World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
  • Wellness Program
  • Employee Stock Purchase Plan
  • Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

  • Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
  • Perform on-call repairs or adjustments to the machine when the machine goes out of order.
  • New kiosk Installations or swap newer kiosks of machines in the local area.
  • Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
  • Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
  • Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

  • High School Diploma or GED
  • Background in electromechanical repair and maintenance (preferred).
  • Prior experience in retail merchandising, field operations and customer service (preferred).
  • A minimum of 1-3 years of experience in a similar profile (preferred).
  • Experience with tools and troubleshooting mechanical problems.
  • Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, and Abilities

  • Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
  • Ability to always represent Hillman professionally
  • Ability to work weekends when required

Operational Equipment

  • Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
  • Must have reliable transportation with automobile insurance (mileage reimbursement)
  • Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Work Environment

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

#RDS 

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