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Field Service Manager Jobs in Rochester, NY (NOW HIRING)

Cummins-Wagner Co Inc

Field Service Technician

Rochester, NY · On-site

$30 - $42/hr

  • Medical

  • Life

  • Retirement

  • PTO

Field Service Technician Department: Rochester Shop Location: Rochester, New York Reports To ... Assistant Service Manager Job Overview The Service & Repair Technician performs hands-on technical ...

Generac Power Systems, Inc.

Service Manager

Rush, NY · On-site

$22 - $28/hr

  • Medical

  • Retirement

Having direct field experience is critical to the success in this role and the overall impact to the organization. What you'll do: * Coordinate and oversee field service activities including installs ...

Generac Dealer Talent Network

Service Manager

Rush, NY

  • Medical

  • Retirement

Having direct field experience is critical to the success in this role and the overall impact to the organization. What you'll do: * Coordinate and oversee field service activities including installs ...

Continental Services

Field Service Technician

Rochester, NY · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Field Service Technician Department: Rochester Admin 310991 Employment Type: Full Time Location ... Food Management Magazine, the industry's source for food service news and trends. Our Mission ...

Ametek

Field Service Engineer

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document product defects and liaise with product management, engineering and the customer * Provide customers with quotations for spare parts, repairs, upgrades, field service and training * Travel ...

AMETEK, Inc.

Field Service Engineer

Rochester, NY · On-site

$70 - $90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document product defects and liaise with product management, engineering and the customer * Provide customers with quotations for spare parts, repairs, upgrades, field service and training * Travel ...

New

Ametek

Field Service Engineer

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document product defects and liaise with product management, engineering and the customer * Provide customers with quotations for spare parts, repairs, upgrades, field service and training * Travel ...

Continental Services

Field Service Technician

Rochester, NY

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Food Management Magazine, the industry's source for food service news and trends. Our Mission ... The Field Service Technician will be responsible for transport, installation (if applicable), and ...

Continental Services

Field Service Technician

Rochester, NY

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Food Management Magazine, the industry's source for food service news and trends. Our Mission ... The Field Service Technician will be responsible for transport, installation (if applicable), and ...

NECI

Field Service Technician

Rochester, NY · On-site

$20 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Field Service Operations: Lead field repairs and testing, ensuring all work meets ASME Code and ... Tool & Equipment Management: Identify and maintain the tools and equipment needed for operations.

NECI

Field Service Technician

Rochester, NY · On-site

$20 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Field Service Valve Technician to support valve repair and service work in the field and in the shop. You will troubleshoot, disassemble, repair, assemble, calibrate, and test ...

NECI

Field Service Technician

Rochester, NY · On-site

$20 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Field Service Valve Technician to support valve repair and service work in the field and in the shop. You will troubleshoot, disassemble, repair, assemble, calibrate, and test ...

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Field Service Manager information

See Rochester, NY salary details

$29.1K

$72.8K

$131.2K

How much do field service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for field service manager in Rochester, NY is $72,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $80,900.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What are the most commonly searched types of Field Service jobs in Rochester, NY?

The most popular types of Field Service jobs in Rochester, NY are:

What are popular job titles related to Field Service Manager jobs in Rochester, NY?

For Field Service Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Field Service Manager jobs in Rochester, NY look for?

The top searched job categories for Field Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Field Service Manager jobs?

Cities near Rochester, NY with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,764 per year, or $35 per hour.

Field Service Technician

Intertape Polymer Group (IPG)

Rochester, NY • On-site

$20.67 - $23.53/hr

Full-time

Re-posted 22 days ago

Intertape Polymer Group rating

6.9

Company rating: 6.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

74th of 120 rated packaging manufacturers

Job description

Join the IPG Team!
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!
Position Description
Title: Field Service Technician
Department: Field Services
Immediate Supervisor: Field Service Manager
Status: Non-Exempt Hourly
Position Purpose The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Agreements.
Principle Accountabilities
  • This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
  • Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.
  • Establish a regular Preventive Maintenance program for existing end user accounts.
  • Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
  • Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
  • Software upgrades to WAT units when required.
  • Support Senior Technician onsite with other service needs as required.
  • Performs other duties as assigned.

Essential Skills and Experience
  • High School degree or equivalent
  • Associate degree in technology field, e.g., mechanical, electrical, electronics preferred
  • 3-5 years of related experience
  • Broad knowledge of electronics and electromechanical principals.
  • Skilled in the use of PC applications, including Microsoft Office Suite.
  • Must be knowledgeable in the use of basic tools, including multimeters.
  • Ability to present technical concepts to non-technical individuals.
  • Ability to understand technical diagrams and manuals.
  • Strong written and oral communication skills.
  • Must be able to work independently with little supervision.
  • Good customer service and organizational skills are necessary.
  • Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
  • Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer.
  • Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week.
  • Employee must hold a valid state driver's license and have a good driving record.
  • Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis.
  • Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs.
  • Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
  • May be required to push and pull a cart with equipment weighing up to 60lbs.

Why Choose IPG?
At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!

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