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Field Service Manager Jobs in Rochester, NY (NOW HIRING)

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the ...

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the ...

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the ...

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the ...

hillman

Full Time Field Service Technician

Rochester, NY · On-site

$23 - $25/hr

Job Summary - Full Time Field Service Technician - Rochester, NY Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the ...

Canon U.S.A., Inc.

Field Service I Technician

Rochester, NY · On-site

$19 - $26.31/hr

Your ImpactIn this position, you'll be accountable for: - Reporting to your manager product failure ... Field Service Reports, Expense Reports, and Canon property assigned. - Showcasing strong customer ...

Canon U.S.A., Inc.

Field Service I Technician

Rochester, NY · On-site

$19 - $26.31/hr

Your ImpactIn this position, you'll be accountable for: - Reporting to your manager product failure ... Field Service Reports, Expense Reports, and Canon property assigned. - Showcasing strong customer ...

Culligan

Field Service Technician

Lima, NY · On-site

$25 - $28/hr

The service technician provides repairs, upgrades, maintenance, and installations for Culligan ... management of this location. All inquiries about employment at this location should be made ...

Canon Careers

Field Service I Technician

Rochester, NY · On-site

$19 - $26.31/hr

In this position, youll be accountable for: - Reporting to your manager product failure trends and ... Field Service Reports, Expense Reports, and Canon property assigned. - Showcasing strong customer ...

Culligan 92NY

Field Service Technician

Lima, NY · On-site

$25 - $28/hr

The service technician provides repairs, upgrades, maintenance, and installations for Culligan equipment and products in customers' homes and/or businesses. The technician's goal is to provide the ...

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Field Service Manager information

See Rochester, NY salary details

$29.1K

$72.8K

$131.2K

How much do field service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for field service manager in Rochester, NY is $72,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $80,900.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What are the most commonly searched types of Field Service jobs in Rochester, NY?

The most popular types of Field Service jobs in Rochester, NY are:

What are popular job titles related to Field Service Manager jobs in Rochester, NY?

For Field Service Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Field Service Manager jobs in Rochester, NY look for?

The top searched job categories for Field Service Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Field Service Manager jobs?

Cities near Rochester, NY with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,764 per year, or $35 per hour.

Full Time Field Service Technician

hillman

Rochester, NY • On-site

$23 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Summary - Full Time Field Service Technician – Rochester, NY 

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Rochester, NY area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokemon).

The territory consists of 70+ kiosks and number of hours per week is around 40. This role is based on experience, usually paying $23-25 an hour. Company Car will be provided along with cell-phone reimbursement and a corporate gas card for business miles. 

Benefits: 

  • World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
  • Wellness Program
  • Employee Stock Purchase Plan
  • Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

  • Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
  • Perform on-call repairs or adjustments to the machine when the machine goes out of order.
  • New kiosk Installations or swap newer kiosks of machines in the local area.
  • Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
  • Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
  • Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

  • High School Diploma or GED
  • Background in electromechanical repair and maintenance (preferred).
  • Prior experience in retail merchandising, field operations and customer service (preferred).
  • A minimum of 1-3 years of experience in a similar profile (preferred).
  • Experience with tools and troubleshooting mechanical problems.
  • Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, and Abilities

  • Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
  • Ability to always represent Hillman professionally
  • Ability to work weekends when required

Operational Equipment

  • Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
  • Must have reliable transportation with automobile insurance (mileage reimbursement)
  • Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Work Environment

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

#RDS 

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