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Field Service Administrator Jobs (NOW HIRING)

Turner Morris Inc

Service Administrator

Arvada, CO · On-site

$28.85 - $31.25/hr

Turner Morris is looking for a Service Administrator for our Arvada, CO location About Turner ... Prepare complete work-order information for field crews. * Review completed work orders for ...

Hugg & Hall

FIELD SERVICE COORDINATOR

Blytheville, AR · On-site

ABOUT THE POSITION Field Service Coordinators function as part of the Service Administration team ... Service Administrator, Service Dispatcher, Warranty Administrator, Office Manager, Customer Service ...

Anticimexinc

Service Administrator

New York, NY · On-site

$32/hr

Branch Manager Pay: $28 - $32 per hour DOE Position Overview The Service Administrator is responsible for supporting daily field operations by ensuring accurate scheduling, proactive customer ...

Electrical Contractor

Service Administrator

Laurel, MD · On-site

Position Summary The Electrical Service Administrator provides comprehensive administrative support ... This position serves as the administrative hub between customers, field personnel, service managers ...

AIR Control Concepts

Service Administrator

Raleigh, NC · On-site

$20 - $25/hr

Job Title: Service Administrator Job Location: Raleigh, NC Operating Company: AIR Carolinas Pay ... Bachelor's degree in Business Administration, Operations Management, or a related field. * Proven ...

AIR Control Concepts

Service Administrator

Raleigh, NC · On-site

$20 - $25/hr

Job Title: Service Administrator Job Location: Raleigh, NC Operating Company: AIR Carolinas Pay ... Bachelor's degree in Business Administration, Operations Management, or a related field. * Proven ...

BRAMCO GROUP

Field Service Dispatcher

La Vergne, TN · On-site

Work closely with Service Administrators to maintain a high level of communication with regards to ... In field oversight as required to assess Customer requested repairs to provide solutions and ...

BRAMCO GROUP

Field Service Dispatcher

La Vergne, TN

Work closely with Service Administrators to maintain a high level of communication with regards to ... In field oversight as required to assess Customer requested repairs to provide solutions and ...

Yancey Bros.co

Rental Service Administrator

Kennesaw, GA · On-site

As the Rental Service Administrator, you will provide operational support for the Rental Store. You ... Dispatch field service technicians to customer sites. * Assist in inventory reconciliation process ...

Yancey Rents

Rental Service Administrator

Kennesaw, GA · On-site

As the Rental Service Administrator, you will provide operational support for the Rental Store. You ... Dispatch field service technicians to customer sites. * Assist in inventory reconciliation process ...

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How much do field service administrator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for field service administrator in the United States is $28.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $32.93 per hour, depending on experience, location, and employer.

What is a field service administrator?

Field Service Administrators are professionals responsible for coordinating and supporting field service operations within a company. Their duties typically include scheduling service appointments, managing work orders, handling customer communications, and ensuring that field technicians have the resources they need to complete their tasks efficiently. They also maintain records, process invoices, and assist with inventory management. Field Service Administrators play a key role in ensuring smooth operations and high levels of customer satisfaction for companies that provide onsite services.

What are the key skills and qualifications needed to thrive as a field service administrator, and why are they important?

To thrive as a Field Service Administrator, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with scheduling software, CRM platforms, and Microsoft Office Suite is typically required, and some employers may prefer certifications in project management or administration. Exceptional communication, problem-solving abilities, and customer service orientation set top performers apart. These skills ensure efficient coordination of field operations, accurate record-keeping, and a positive client experience.

What are some typical challenges faced by field service administrators, and how can they be managed effectively?

Field Service Administrators often juggle multiple tasks such as scheduling service appointments, coordinating technician dispatches, and ensuring timely communication between clients and field staff. A common challenge is handling last-minute changes or urgent requests, which require strong organizational skills and the ability to prioritize under pressure. Proficiency with field service management software and clear communication with team members help streamline operations and minimize disruptions. Building strong relationships with both technicians and clients also plays a key role in resolving issues efficiently.

What is the difference between Field Service Administrator vs Service Coordinator?

AspectField Service AdministratorService Coordinator
CredentialsTypically requires administrative or technical certifications, experience in service managementOften requires customer service or administrative experience, certifications vary
Work EnvironmentOffice-based with field staff interaction, sometimes on-sitePrimarily office-based, coordinating between clients and field teams
Employer & IndustryUsed in service industries like HVAC, telecom, utilitiesCommon in service and maintenance sectors, similar industries

The Field Service Administrator manages scheduling, documentation, and communication between field technicians and clients. The Service Coordinator focuses more on customer communication and scheduling. While both roles require organizational skills and industry knowledge, the Administrator often handles backend processes, whereas the Coordinator emphasizes client interaction.

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Field Service Administrator jobs near you
Infographic showing various Field Service Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,905 per year, or $28.3 per hour.

O&M Administrator

Ethos Green Power Cooperative

Viroqua, WI • On-site

$24.81/hr

Full-time

Posted 8 days ago

Job description


This job description can also be viewed here.
Position: Service Administrator
Hours: Full-Time, Hourly
Pay: Level 2 Position in the EGPC Wage Matrix
Location: In-person at Viroqua, WI
Reports to: Customer Experience Integrator
Position Summary
The Service Administrator supports the Service Department by managing the entire service pipeline-from initial intake and triage to ticket tracking, project stewardship, warranty coordination, and documentation to uphold Ethos Green Power Cooperative's reputation for exceptional service and care.
This role ensures a smooth flow of service work, accurate information sharing, and timely communication with customers and internal teams.
The Service Administrator acts as the first responder for customer inquiries, the dispatcher for field service, and the liaison between departments, maintaining a high level of communication, administrative precision, technical proficiency, and customer empathy.
Accountabilities
Service Pipeline Management
  • Manage and triage incoming service requests using Zoho Desk.
  • Determine appropriate response path (remote troubleshooting vs. on-site service).
  • Create, assign, and monitor service projects in Zoho CRM & Projects, ensuring all customer details and service items are accurate and updated.
  • Maintain awareness and prioritization of all open service tickets, warranty cases, service projects, and pending follow-up actions.
Customer Communication & Relationship Management
  • Serve as the primary point of contact for all service customers.
  • Ensure communication is clear, kind, and proactive throughout each service case.
  • Aid withPV & Battery Commissioning alongside Project Managers and O&M Lead/Service Tech as needed, with the intention of removing this task/setting clear workload boundaries going forward.
  • Educate customers on system issues including monitoring, production, warranties, and resolution of next steps in plain, accessible language.
  • Create and present work orders with accurate cost estimates for parts and labor.
  • Provide follow-up summaries after service completion to ensure satisfaction and closure.
  • Submit and track expenses, service labor, and billing in coordination with Admin & O&M Lead/Service Tech.
Remote Troubleshooting & Resolution
  • Perform preliminary diagnostics via monitoring portals or customer interviews.
  • Resolve common system issues remotely (e.g., monitoring connectivity, Wi-Fi updates, app setup).
  • Record all troubleshooting steps and resolutions in Zoho Desk.
Warranty & RMA Coordination
  • Submit and track warranty claims with manufacturers in coordination with Admin & O&M Lead/Service Tech.
  • Monitor part shipments and communicate expected timelines to customers.
  • Ensure warranty and RMA documentation is properly filed in Drive and Desk.
Field Service Support
  • Plan and design in coordination with O&M Lead/Service Tech solutions to site issues
  • Collaborate with O&M Lead/Service Tech to prepare for site visits and ensure all materials and data are available.
  • Schedule service calls efficiently and minimize downtime between ticket creation and dispatch.
  • Review Site data in coordination with O&M Lead/Service Tech
  • Confirm completion of work orders, documentation, and billing.
Documentation & Recordkeeping
  • Maintain comprehensive and organized records for all service tickets, client interactions, scheduled service appointments, and field notes.
  • Ensure consistency in file naming and folder management within Drive and CRM systems.
  • Upload all photos, inspection reports, and relevant communications promptly.
Preventive Maintenance & Monitoring
  • Track monitoring alerts and coordinate proactive maintenance visits.
  • Log recurring issues and collaborate with the O&M Lead and PMs to identify systemic patterns.
  • Ensure ongoing monitoring access for clients and internal visibility of performance data.
Process Improvement
  • Observe inefficiencies and propose improvements to workflows, templates, and communication pathways.
  • Collaborate with the Project Management Coordinator, Customer Experience Integrator and other stakeholders to enhance Service Department procedures.
  • Participate in quarterly reviews of service processes and tools.
  • Generate and maintain a Service issue and resolution database to help expedite future, similar Service issues.
Cross-Department Coordination
  • Communicate and collaborate with Sales, PMs, and Admin when service intersects with project work, new installations, or system adoptions.
  • Identify and route upsell opportunities to Sales (e.g., critter guard, battery additions, or system expansions).
  • Maintain professionalism and clarity across all departmental communications.
Safety & Compliance
  • Understand and adhere to Ethos Safety Policy and prudent safety practices.
  • Ensure all service processes and communications comply with Ethos internal policies and applicable laws.
Other Responsibilities
  • Maintain good relationships with customers, vendors, utilities, and team members at all times.
  • Offer assistance to other departments when available and actively pursue knowledge of Ethos operations.
  • Perform other duties as assigned by the Electrical Coordinator or Operations Director.

Performance Standards
  • Responsiveness: Acknowledge all customer inquiries within one business day.
  • Accuracy: Ensure all tickets, notes, and system records are accurate, visible and complete.
  • Documentation: 100% of service tickets closed with complete documentation.
  • Collaboration: Maintain consistent communication with O&M Lead, Admin, and PMs.
  • Customer Satisfaction: Maintain an average customer rating of 4.5/5 or higher.
  • Timeliness: Ensure warranty and RMA resolution within 10 business days whenever possible.

Qualifications / Competencies
  • Alignment with Ethos Green Power Cooperative's Mission and Core Values
  • Strong organizational and communication skills
  • Proven time management and prioritization ability
  • Technical aptitude and willingness to learn solar and electrification systems
  • Experience using

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