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Howard

JOB PURPOSE: The Telecommunications Administrator is responsible for the administration ... Knowledge of telecommunication cabling standards and network topology. * Understanding of HIPAA and ...

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What are some common challenges Telecommunication Administrators face in maintaining network reliability, and how can they address them?

Telecommunication Administrators often encounter challenges such as network outages, equipment malfunctions, and capacity issues, which can disrupt communication services. To address these, they must proactively monitor system performance, conduct regular maintenance, and quickly troubleshoot any faults. Collaborating with network engineers and IT support teams is essential to implement timely solutions and minimize downtime. Staying updated on the latest technologies and security protocols also helps prevent vulnerabilities and ensures reliable operations.

What are the key skills and qualifications needed to thrive as a Telecommunication Administrator, and why are they important?

To thrive as a Telecommunication Administrator, you need expertise in network management, telephony systems, and troubleshooting, typically supported by a degree in information technology or related field. Familiarity with VoIP platforms, PBX systems, unified communications tools, and certifications like CompTIA Network+ or Cisco CCNA are often required. Strong problem-solving abilities, attention to detail, and effective communication skills help you excel in supporting users and collaborating with IT teams. These competencies are crucial to ensure reliable, secure, and efficient communication infrastructure within organizations.

What is the difference between Telecommunication Administrator vs Network Technician?

AspectTelecommunication AdministratorNetwork Technician
CredentialsTypically requires a degree in telecommunications, IT, or related field; certifications like CompTIA Network+ or Cisco CCNA are commonUsually needs a technical diploma or associate degree; certifications such as CompTIA Network+ or Cisco CCNA are also common
Work EnvironmentOffice settings managing telecommunication systems, vendor coordination, and system planningData centers, server rooms, or on-site troubleshooting of network hardware and infrastructure
Employer & Industry UsageTelecom companies, large corporations, IT service providersIT departments, telecom providers, and organizations with extensive network infrastructure

The main difference is that a Telecommunication Administrator oversees the planning, implementation, and management of telecommunication systems, while a Network Technician focuses on installing, maintaining, and troubleshooting network hardware and connections. Both roles require similar certifications and often work in overlapping environments, but their responsibilities differ in scope and focus.

What is a Telecommunication Administrator?

A Telecommunication Administrator is an IT professional responsible for managing and maintaining an organization’s telecommunication systems, such as phone networks, VoIP systems, and data communication lines. They ensure that these systems are running efficiently, troubleshoot issues, and coordinate upgrades or changes as needed. Their work often involves configuring hardware and software, monitoring network performance, and collaborating with vendors and other IT staff to support business communication needs.
More about Telecommunication Administrator jobs
What job categories do people searching Telecommunication Administrator jobs look for? The top searched job categories for Telecommunication Administrator jobs are:
Telecommunication Administrator jobs near you
Infographic showing various Telecommunication Administrator job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Telecommunications Administrator

Telecommunications Administrator

Howard University Hospital

Washington, DC • On-site

Full-time

Posted 29 days ago

Howard University Hospital rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

233rd of 994 rated hospitals

Job description

Description
Telecommunications Administrator
Howard University Hospital - Washington, DC
Role Summary
Howard University Hospital is seeking an experienced Telecommunications Administrator to manage and support the hospital's enterprise voice and communication systems. This role ensures the reliability, security, and performance of critical telecommunications infrastructure-including VoIP, PBX, call center technologies, and paging systems-that support clinical operations, patient communication, and hospital-wide coordination.
The Telecommunications Administrator works closely with clinical departments, IT infrastructure teams, and external vendors to maintain mission-critical communication systems that operate in a 24/7 healthcare environment.
What You'll Do
  • Administer and maintain enterprise telecommunications systems including VoIP, PBX, voicemail, call recording, and call center platforms
  • Configure and optimize SIP trunks, call routing, dial plans, and extensions
  • Monitor telecommunications system performance and resolve issues
  • Implement firmware updates, patches, and backups according to change management procedures
  • Serve as the primary liaison with telecommunications vendors and service providers
  • Provide end-user support and training for hospital staff
  • Collaborate with network and security teams to integrate telephony systems with hospital IT infrastructure
  • Maintain documentation including call flow diagrams and system inventories
  • Generate reports and analytics on telecommunications performance and usage
  • Ensure compliance with HIPAA, Joint Commission standards, and hospital security policies
  • Participate in disaster recovery planning and emergency communication testing
  • Evaluate emerging telecommunications technologies
Required Qualifications
Education
Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field required.
Experience
Minimum 3-5 years of experience managing enterprise telecommunications or unified communications systems.
Technical Skills
  • Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar
  • Knowledge of SIP trunking, call routing, QoS, and TCP/IP networking
  • Familiarity with call center technologies including IVR and ACD
  • Knowledge of telecommunications cabling standards and network topology
  • Understanding of HIPAA security requirements in healthcare

Preferred Certifications
  • Cisco CCNA Collaboration / Voice
  • Avaya Certified Implementation Specialist
  • CompTIA Network+ or Security+
About Howard University Hospital
Howard University Hospital is a nationally recognized academic medical center located in Washington, DC and serves as the primary teaching hospital for Howard University College of Medicine.
What We Offer
  • Competitive compensation and benefits
  • Professional development opportunities
  • A collaborative environment supporting innovation and patient care
Position Details
Department: IT Technology Services
Reports To: Director of Infrastructure
Location: Washington, DC
Status: Full-Time
FLSA Status: Exempt
Pay + Schedule
Salary will be determined by the Compensation Department and based on experience, education, internal equity, and organizational guidelines.
Compliance Statements
Culture of Care
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.
Equal Opportunity Employer
Howard University Hospital is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.
Reasonable Accommodation
For accommodation requests during the application process please contact HUHLA@huhosp.org.
Pay Transparency
Compensation is determined based on experience, education, internal equity, and other relevant factors.
Disclaimer
This description outlines the general nature of the role and is not an exhaustive list of duties.

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