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Telecommunication Administrator Jobs (NOW HIRING)

Hampton University

Network Administrator

Hampton, VA · On-site

$53K - $58K/yr

Serve as the primary administrator for the University's RingCentral platform , ensuring the ... Perform routine transport, administration and maintenance of network and telecommunications ...

Collabera

Administrator

Melbourne, FL · On-site

Collabera is a leading organization in the telecommunications industry, and they are seeking a Windows Admin / Network Admin / Linux Admin to manage selected servers and networks. The role involves ...

Morris Hospital

SENIOR NETWORK ADMINISTRATOR

Morris, IL · On-site

$40.02 - $60.04/hr

The Sr. Network Administrator - works under the direction of the Director of Information Technology ... This position provides support and maintenance for networking and telecommunication infrastructure.

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Telecommunication Administrator information

What is a telecommunication administrator?

A Telecommunication Administrator is an IT professional responsible for managing and maintaining an organization’s telecommunication systems, such as phone networks, VoIP systems, and data communication lines. They ensure that these systems are running efficiently, troubleshoot issues, and coordinate upgrades or changes as needed. Their work often involves configuring hardware and software, monitoring network performance, and collaborating with vendors and other IT staff to support business communication needs.

What are the key skills and qualifications needed to thrive as a telecommunication administrator, and why are they important?

To thrive as a Telecommunication Administrator, you need expertise in network management, telephony systems, and troubleshooting, typically supported by a degree in information technology or related field. Familiarity with VoIP platforms, PBX systems, unified communications tools, and certifications like CompTIA Network+ or Cisco CCNA are often required. Strong problem-solving abilities, attention to detail, and effective communication skills help you excel in supporting users and collaborating with IT teams. These competencies are crucial to ensure reliable, secure, and efficient communication infrastructure within organizations.

What are some common challenges telecommunication administrators face in maintaining network reliability, and how can they address them?

Telecommunication Administrators often encounter challenges such as network outages, equipment malfunctions, and capacity issues, which can disrupt communication services. To address these, they must proactively monitor system performance, conduct regular maintenance, and quickly troubleshoot any faults. Collaborating with network engineers and IT support teams is essential to implement timely solutions and minimize downtime. Staying updated on the latest technologies and security protocols also helps prevent vulnerabilities and ensures reliable operations.

What is the difference between Telecommunication Administrator vs Network Technician?

AspectTelecommunication AdministratorNetwork Technician
CredentialsTypically requires a degree in telecommunications, IT, or related field; certifications like CompTIA Network+ or Cisco CCNA are commonUsually needs a technical diploma or associate degree; certifications such as CompTIA Network+ or Cisco CCNA are also common
Work EnvironmentOffice settings managing telecommunication systems, vendor coordination, and system planningData centers, server rooms, or on-site troubleshooting of network hardware and infrastructure
Employer & Industry UsageTelecom companies, large corporations, IT service providersIT departments, telecom providers, and organizations with extensive network infrastructure

The main difference is that a Telecommunication Administrator oversees the planning, implementation, and management of telecommunication systems, while a Network Technician focuses on installing, maintaining, and troubleshooting network hardware and connections. Both roles require similar certifications and often work in overlapping environments, but their responsibilities differ in scope and focus.

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What are popular job titles related to Telecommunication Administrator jobs?

For Telecommunication Administrator jobs, the most frequently searched job titles are:

Telecommunication Administrator jobs near you
Infographic showing various Telecommunication Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Director of Telecommunication

Boston, MA • On-site

Harvard Partners, LLP, Trusted Advisors to IT
See more jobs at Harvard Partners, LLP, Trusted Advisors to ITexternal

Other

Re-posted 8 days ago

Job description

As the Director of Telecommunications, you will be responsible for the following:

Responsibilities
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.
Qualifications
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone.
  • Strong knowledge of Apple and Android mobile devices.
  • Strong knowledge of mobile device management platforms.
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.
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