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Field Operations Manager Jobs in Virginia (NOW HIRING)

Flagger Force, LLC

Field Manager

Ashland, VA · On-site

Overview The Field Manager is responsible for coordinating, supervising, and ensuring the ... Plan and execute field operations according to order requirements. * Monitor order progress and ...

Flagger Force, LLC

Field Manager

Ashland, VA · On-site

The Field Manager is responsible for coordinating, supervising, and ensuring the successful ... Plan and execute field operations according to order requirements. * Monitor order progress and ...

Flagger Force, LLC

Field Manager

Ashland, VA

Overview The Field Manager is responsible for coordinating, supervising, and ensuring the ... Plan and execute field operations according to order requirements. * Monitor order progress and ...

Dick's Sporting Goods

$12.50 - $19.50/hr

As a Teammate - Off Field Operations, you play a critical role in keeping the store athlete-ready while working as part of a high-performing, team-first environment. Join a team that wins through ...

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Field Operations Manager information

See Virginia salary details

$36.2K

$77.7K

$135.3K

How much do field operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for field operations manager in Virginia is $77,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a field operations manager?

A field operations manager oversees the field staff, or the employees who work outside of the office. Depending on the industry, field operations managers may work with employees who market, sell, and merchandise a company's products, or with field operators who drive and operate heavy machinery. As a field operations manager, your job duties include training employees, coordinating tasks, monitoring performance, setting operational goals, evaluating progress, managing budgets, and reporting to upper-level management. The qualifications for a career as a field operations manager include a bachelor’s degree and several years of experience in the industry in which you wish to work.

What is the difference between Field Operations Manager vs Field Supervisor?

AspectField Operations ManagerField Supervisor
ResponsibilitiesOversees multiple projects, manages teams, develops strategies, and ensures operational efficiencyDirectly supervises on-site workers, manages daily tasks, and ensures safety and quality
Required CredentialsTypically requires a bachelor's degree and management experienceOften requires relevant technical certifications and experience in the field
Work EnvironmentOffice-based with site visits; strategic planningPrimarily on-site, hands-on supervision
Industry UsageCommon in construction, utilities, and infrastructure sectors

The main difference between a Field Operations Manager and a Field Supervisor lies in scope and responsibilities. The manager oversees multiple projects and teams, focusing on strategy and efficiency, while the supervisor manages daily on-site activities and direct workers. Both roles require relevant experience, but the manager typically has broader credentials and a higher-level focus.

What are the key skills and qualifications needed to thrive as a field operations manager, and why are they important?

To thrive as a Field Operations Manager, you need strong leadership, project management, and problem-solving abilities, often supported by a bachelor's degree in business, operations, or a related field. Proficiency with field management software, scheduling tools, and possibly certifications like PMP or Six Sigma are commonly required. Excellent communication, adaptability, and decision-making skills set top performers apart in this role. These competencies are crucial for effectively overseeing field teams, ensuring operational efficiency, and delivering successful project outcomes.

What are some common challenges faced by field operations managers, and how can they be effectively addressed?

Field Operations Managers often encounter challenges such as coordinating dispersed teams, ensuring consistent communication, and adapting quickly to unexpected issues on-site. Effective use of digital management tools, regular team briefings, and clear protocols for reporting and escalation can help address these challenges. Building strong relationships with both field staff and headquarters ensures smoother operations and faster problem resolution, while ongoing training keeps teams aligned with company standards and safety regulations.
More about Field Operations Manager jobs
What are the most commonly searched types of Field Operations jobs in Virginia? The most popular types of Field Operations jobs in Virginia are:
What are popular job titles related to Field Operations Manager jobs in Virginia? For Field Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Field Operations Manager jobs in Virginia look for? The top searched job categories for Field Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Field Operations Manager jobs? Cities in Virginia with the most Field Operations Manager job openings:
What are popular job titles related to Field Operations Manager jobs in VA? For Field Operations Manager jobs in VA, the most frequently searched job titles are:
Field Operations Manager jobs near you
Infographic showing various Field Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,710 per year, or $37.4 per hour.

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 5 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply