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The Manager, Partnership Operations supports the effective coordination and advancement of external partnerships across Coalitions & Partnerships initiatives by ensuring consistent execution of relationship systems and workflows. This role maintains visibility into relationship activity, follow-ups, and engagement pipelines, enabling coordinated action across coalition, academic, and development functions. Reporting to the Managing Director of Coalitions & Partnerships, this role serves as an operational thought partner to initiative and functional leads, helping translate relationship activity into structured workflows, clear follow-through, and actionable insight. The Manager does not own external relationships or system architecture but ensures that established systems and processes are applied consistently and effectively across teams.

• None

• Reinforce consistent and effective use of CRM and relationship tracking systems across Coalitions & Partnerships
• Guide teams on best practices for data entry, tagging, and relationship documentation to support usability and downstream coordination
• Monitor data quality and completeness; identify gaps and work with stakeholders to resolve discrepancies
• Partner with Business Intelligence and IT to inform system enhancements and ensure workflows align with operational needs

• Design, refine, and maintain workflows for capturing and advancing relationship activity, including documentation of meetings and convenings, and assignment and tracking of follow-ups and next steps
• Support teams in structuring follow-through and prioritizing next actions tied to relationship activity
• Maintain visibility into outstanding actions and proactively prompt stakeholders to ensure timely progression
• Ensure key interactions and opportunities are consistently recorded and advanced

• Maintain visibility into relationship activity across Coalitions & Partnerships, Academic Relations, and Development
• Identify overlaps, gaps, and coordination needs across teams and initiatives
• Serve as a coordination partner to Initiative Leads, helping structure and maintain relationship pipelines tied to initiative priorities
• Facilitate shared understanding of partner engagement history to support aligned outreach and reduce duplication

• Produce regular summaries and reporting on relationship pipelines, follow-up status, and engagement patterns
• Translate relationship activity into actionable insights that inform prioritization and coordination decisions
• Identify and surface underutilized relationships, missed follow-ups, and emerging partnership opportunities
• Partner with Business Intelligence to support deeper analysis and development of reporting tools

• 4+ years of experience in operations, program coordination, CRM management, or relationship-focused roles within nonprofit, academic, or partnership-driven environments
• Demonstrated experience working with CRM systems (Salesforce preferred) and maintaining data integrity
• Strong organizational and workflow management skills, with the ability to coordinate multiple concurrent processes
• Ability to work cross-functionally and contribute to operational planning and problem-solving
• Strong written and verbal communication skills
• High attention to detail and consistent follow-through

• Experience supporting coalition-based or partnership-driven initiatives
• Familiarity with pipeline tracking and stakeholder engagement workflows
• Experience collaborating with Business Intelligence or data teams
• Familiarity with classical liberal ideas and IHS’s mission

Salary Range

$60,000–$70,000 annually, based on experience and qualifications. Total compensation also includes health and wellness benefits, as detailed below.