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Fidelity Program Jobs (NOW HIRING)

Fidelity Investments

Leap Systems Analyst

Durham, NC · On-site

Fidelity LEAP Program Note: Fidelity will not provide immigration sponsorship for this position Launch your tech career by building real solutions that impact millions. Ready to go beyond the ...

lri

MST Therapy Program Director

Syracuse, NY · Hybrid

Ensure Program Excellence and Model Fidelity * Provide leadership and oversight for MST, FTC, and LIFT programs, including clinical quality, staffing, outcomes, referrals, and program sustainability.

Liberty Resources

MST Therapy Program Director

Ensure Program Excellence and Model Fidelity * Provide leadership and oversight for MST, FTC, and LIFT programs, including clinical quality, staffing, outcomes, referrals, and program sustainability.

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Fidelity Program information

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$25K

$90.6K

$117.5K

How much do fidelity program jobs pay per year?

As of Aug 19, 2026, the average yearly pay for fidelity program in the United States is $90,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a fidelity program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a fidelity program manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What are some typical challenges faced by professionals working in a fidelity program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are the entry-level jobs at Fidelity Program?

Entry-level jobs at Fidelity Program typically include roles such as customer service associate, administrative assistant, or operations associate. These positions often require basic skills in communication, computer proficiency, and a high school diploma or equivalent, with on-the-job training provided. They offer opportunities to gain industry experience and develop professional skills within the financial services environment.

What cities are hiring for Fidelity Program jobs?

Cities with the most Fidelity Program job openings:

What states have the most Fidelity Program jobs?

States with the most job openings for Fidelity Program jobs include:

What job categories do people searching Fidelity Program jobs look for?

The top searched job categories for Fidelity Program jobs are:

Fidelity Program jobs near you
Infographic showing various Fidelity Program job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,556 per year, or $43.5 per hour.

Leap Systems Analyst

Fidelity Investments

Westlake, TX • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

16th of 150 rated financial services

Job description


Fidelity LEAP Program
Note: Fidelity will not provide immigration sponsorship for this position
Launch your tech career by building real solutions that impact millions.
Ready to go beyond the classroom? Build technology that powers financial outcomes for millions of customers - supporting individuals, employers, and institutions across a global, diversified business with trillions in assets. Join Fidelity's LEAP Program and start your career alongside thousands of technologists shaping the future of financial services.
About the LEAP Program
Our 10-week immersive program is designed to help you transition from college to a full-time technology career.
You'll gain hands-on experience, build production-ready skills, and grow alongside a cohort of peers, all while solving real, complex business challenges.
What you'll gain:
  • Real-world technology experience from day one
  • Mentorship from experienced engineers and leaders
  • A strong peer network that lasts beyond the program
  • A clear path to continued growth at Fidelity

Program Highlights
Learn by Building
Work on real projects in a supportive environment where you can experiment, learn, and make an impact.
AI-Native Development
Use AI tools as part of your daily workflow, learning how to apply them responsibly to modern engineering challenges.
Cohort Experience
Join a group of peers in an in-person, team-based setting with built-in support, coaching, and collaboration.
Career Acceleration
This isn't just a program, it's the start of your career. Continue growing with meaningful work, mentorship, and long-term opportunities at Fidelity.
The Role
We're looking for curious, driven systems analysts who want to understand how technology and business come together to solve problems and deliver value for customers.
In this role, you will:
  • Support analysis activities by participating in stakeholder discussions, capturing requirements, and helping clarify ambiguities with guidance from senior analysts and team members
  • Work on real projects from start to finish, gaining exposure to the full delivery lifecycle including requirements, architecture, design, testing, and implementation
  • Create and maintain documentation such as user stories, functional specifications, acceptance criteria, and process/data flow diagrams using standard tools and templates, while describing basic concepts and major activities associated with requirements analysis
  • Develop an understanding of business context, system workflows, data flows, and upstream/downstream dependencies across the technology landscape
  • Support basic data analysis activities, including running queries, validating test data, and investigating simple data or system issues. while identifying gaps between current systems and future business needs.
  • Assist with testing efforts by creating test cases, executing tests, analyzing results, and logging defects
  • Explore emerging tools and technologies, including AI, and learn how to apply them responsibly to improve analysis and delivery outcomes
  • Contribute as part of a team focused on delivering solutions that help customers achieve their long-term financial goals

Skills You Bring
  • Pursuing or recently completed a bachelor's degree in Business, MIS, Information Systems, Computer Science, or a related field
  • Familiarity with requirements gathering, documentation, or systems analysis concepts (academic or internship experience)
  • Foundational awareness of data concepts (e.g., data flows, data validation, or querying)
  • Strong analytical thinking and problem-solving skills
  • Ability to break down problems and ask thoughtful, clarifying questions
  • Familiarity with diagramming tools such as Visio or Drawio
  • Hands-on project or internship experience (preferred)
  • Strong written and verbal communication skills
  • Ability to collaborate and thrive in a fast-paced, team environment
  • Curiosity, attention to detail, and a passion for continuous learning

Why Fidelity?
  • Work on systems and products used by millions
  • Access to diverse tech stack and AI tools
  • Structured career development and mobility
  • Strong mentorship culture
  • Competitive benefits and stability

If you're excited to learn how technology enables business outcomes and want to build a strong foundation in systems analysis, Fidelity is a great fit for you. We hire for fundamentals, learning agility and problem-solving, and are committed to help you grow. Apply today!
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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