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Fidelity Program Jobs in Columbia, SC (NOW HIRING)

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Fidelity Program information

See Columbia, SC salary details

$23.1K

$83.8K

$108.7K

How much do fidelity program jobs pay per year?

As of Aug 18, 2026, the average yearly pay for fidelity program in Columbia, SC is $83,776.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a fidelity program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a fidelity program manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What are some typical challenges faced by professionals working in a fidelity program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are the entry-level jobs at Fidelity Program?

Entry-level jobs at Fidelity Program typically include roles such as customer service associate, administrative assistant, or operations associate. These positions often require basic skills in communication, computer proficiency, and a high school diploma or equivalent, with on-the-job training provided. They offer opportunities to gain industry experience and develop professional skills within the financial services environment.

What are popular job titles related to Fidelity Program jobs in Columbia, SC?

For Fidelity Program jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Fidelity Program jobs in Columbia, SC look for?

The top searched job categories for Fidelity Program jobs in Columbia, SC are:

Infographic showing various Fidelity Program job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,776 per year, or $40.3 per hour.

Program Coordinator I- Dementia Care Specialist- Trident Region

State of South Carolina

Columbia, SC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


State Of South Carolina rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

24th of 50 rated states


Job description

Job Responsibilities The SC Department on Aging is seeking a dynamic individual to join our Caregiver and Alzheimer's Resource Division as a Dementia Care Specialist in the Trident Region serving Charleston, Dorchester, and Berkley Counties. This position requires frequent travel within the regional areas, as well as monthly visits to the state office in Columbia. This position will be housed within the Trident Technical College in North Charleston.

The candidate will advocate for individuals with Alzheimer's or related dementia (ADRD) and their family caregivers, make presentations, complete reports, and lead community meetings to assess needs, provide solutions, and determine resources. The person in this role will determine the needs of people living with ADRD and their family caregivers and recommend resources and networking solutions. Prepare reports on outstanding issues and advocate for initiatives that address immediate problems and provide insights to the community.

The Dementia Care Specialist (DCS) purpose is to support residents of South Carolina who suspect or have received a diagnosis of dementia and their family caregivers. Regional Dementia Care Specialists will accomplish this through community outreach, providing support for dementia-specific programming, education, and connecting families affected by dementia to local resources. *Provide person-centered care consultations to families affected by dementia, connecting them with appropriate support services and care planning tools.

Maintain a working knowledge of national, statewide, and community resources to help support those living with a dementia diagnosis and their family caregivers. *Cultivate working relationships with regional community partners to provide opportunities to inform and support individuals living with dementia and their family caregivers. Promote the concepts of dementia-friendly communities in the service area.

*Obtain and maintain certification in pre-approved dementia-specific trainings through accredited programs. Deliver pre-approved, standardized dementia-specific community education with an emphasis on creative methods to reach rural, minority, and underserved communities with consideration given to libraries, faith-based communities, recreation centers, educational institutions, businesses, and medical offices. Provide outreach and education to professionals serving those impacted by dementia.

Collect and report program data timely to contribute to the DCS program evaluation. *Stay current on dementia topics, including research findings, new evidence-informed or evidence-based interventions, and innovations for people living with dementia and their family caregivers. Participate actively in DCS statewide and regional meetings and training courses to ensure a high-quality, consistent and sustainable statewide program.

Assist colleagues by sharing experiences and resources while maintaining fidelity to the DCS Program. Minimum and Additional Requirements A high school diploma and relevant program experience. This position will require the utilization of a personal vehicle for travel and will be reimbursed at the government rate.

This position may be required to work extended hours outside of the normal scheduled work week. Upon hire, must complete and obtain Certified Dementia Practitioner training and become a Dementia Dialogues instructor within 3 months of hire; training provided by SCDOA and community partners; must be able to lift 10-15lbs. Preferred Qualifications Preferred Qualifications: three to five years of experience in the Alzheimer's and Related Dementia (ADRD) field with extensive knowledge in ADRD; Direct experience working with persons with ADRD and their families; Experience in program development; both volunteer and professional experience will be considered.

The ideal candidate must build and maintain effective working relationships, exercise judgment and discretion, and analyze needs/resources to create partnerships. Strong communication skills, public presentation skills, proficiency in Microsoft Suite, and awareness of new services and trends are essential. Additional Comments The South Carolina Department on Aging (SCDOA) is an Equal Opportunity Employer for all qualified applicants regardless of race, color, sex- including the basis of pregnancy, childbirth, or related medical conditions, nation of origin, age, religion, or disability or genetic information.

The SC Department on Aging offers an exceptional benefits package for full-time (FTE) employees: Health, Vision, Dental, Long-Term Disability and Life Insurance for employees, spouse, and children. * 15 days annual (vacation) leave per year * 15 days sick leave per year * 13 paid holidays per year * Paid Parental Leave * State Retirement and SC Deferred Compensation Program. The SC Department on Aging is making our veterans a priority for employment in state agencies and institutions.


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About State of South Carolina

Sourced by ZipRecruiter

State of South Carolina is not a typical corporation, but the governing body of the US state of South Carolina, located in the capital city of Columbia. Its industry focuses on public administration, providing key essential services to ensure the efficient functioning of the state. These services range from public safety and environment protection to education, healthcare, and economic development. The state was founded in 1788, grounded in democratic principles meant to support the overall well-being of its citizenry. Its core values revolve around service, integrity, accountability, and transparency. The mission of the State of South Carolina is to improve the quality of life for all its people, with a focus on education advancement, economic growth, and improved healthcare.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Columbia, SC, US

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